Fernanda Suarez Claure Email and Phone Number

•Delivered high quality customer service including receiving visitors, answering phone calls, dealing with inquiries, fulfilling requests and answering e-mails on a daily basis. •Provided clerical support including filing documents, organizing office supplies and inputting information to database.•Enhanced communication skills, customer service and multi-tasking abilities.

•Delivered robust communications plan for HR Strategy team to facilitate global communications •Facilitated launch of “International Collaboration Platform” by creating content, layout and functionality of site catered to International HR leaders using Confluence and Theme Press Designer•Supported program management by leading roadmap development efforts using Tableau; As a result HR leaders had visibility of all HR initiatives and re-prioritized work and resources across markets•Assisted HR Strategy execution team in the development of metrics and outcomes to measure progress of HR initiatives

•Impacted the activities in offices of a total of 966 stores that handle up to $15 billion annually and helped save $92,000•Collaborated with Activities Management Office to extend best practices in US Cash Office processes to Mexico•Implemented Lean Methodology to Sam’s Club Cash Office, perform analysis, and set recommendations for execution•Proposed business solutions for operational efficiency in cash office activities for Sam’s Club Mexico•Performed pilot in selected clubs to implement proposed changes, analyze results, and roll out plan for operations•Extended analyzed pilot to all Sam’s Club and Walmart stores in Mexico

•Worked with a team of 4 to organize 10 themed Friday Night Live programs designed as a late night alternative for students•Met with event co-sponsors for each event including student organizations, university offices and local businesses•Organized layout, food, decoration and event reservations (vendors and facilities) for each themed event•Created financial plan and managed budget ranging between $2,000 to $7,000 per event with Student Coordinator for Program Operations

•Mentored freshman students transitioning to college by providing advice on business classes and leadership opportunities