​- Provide business and functional analysis to create product requirement specifications for the in-house enterprise application system- Acquire good business domain knowledge of responsible areas by documenting current business process and providing recommended solutions for future business processes- Assist project stakeholders to ensure IT deliverables that would satisfy business requirements and would achieve anticipated business benefits- Participate in system roll out planning, coordinate with IT support teams, and conduct training to global end users- Work with key project members e.g. project manager, developers, QA to help them understand business requirements and the processes, to ensure finished product complies with users and business specifications- Verify the testing plan / scenarios prepared by implementation team; conduct acceptance testing to ensure that the product developed supports the business use cases

- Facilitate projects with Scrum project management methodology- Formulate test plans and conduct UAT- Communicate with users to analyze their requirements to deliver various documentation such as System Analysis and Design reports, Product Introduction Slides, Test Cases, and GUI designs.

- Tested various betting systems and monitored services- Complied daily reports and checked information- Contacted customers for following up enquires and providing technical support

- Assisted in administrative and executive duties including drafting emails, filing documents, arranging meeting logistics- Prepared survey questionnaires, meeting papers, presentation materials and meeting minutes- Projects taken part in: Revamp of Department of Justice Website, Upgrade of Document Management System, IT Focus Group, Knowledge Management System