As an Operation Strategy Manager at Pier Seguradora, I play a key role in aligning operational costs with the business plan and preventing scalable errors. My collaboration with Product and Technology teams is highlighted in projects like the Orchestrator, where I significantly contributed to automating subscription rules, markedly improving efficiency and insurance approval times for automotive policies. Another major contribution was in the implementation of a new claims system, optimizing the claims experience.My innovative approach led to substantial operational efficiency gains and the reorganization of cost control and supplier contract systems. My involvement in projects aimed at savings across various areas has been pivotal, always with a strategic focus on operational scalability and customer experience, reflected in improved CSAT and NPS.The evolving culture at Pier Seguradora from a startup growth model to a financially sustainable operation has been a significant part of my journey. My experience here has enhanced my understanding of conscientious financial management, reinforcing the importance of teamwork and continuous innovation.

Focus on developing new consultants through well-structured onboarding in partnership with the internal business university.Leadership close to 6 direct members and 50 indirect consultants.Involvement with the construction of routines and rituals for the development of the entire operation.Implementation of hiring criteria and participation in the People Committee.Cooperation for the creation of new dashboards and process standardization. As well as constant reporting for continuous process improvement.

Leadership of 7 consultants, focusing on their development based on facts and data.Daily follow-up of all new consultants' sales funnel KPIs.Creation of a new project to share new ideas, which became known as 'Wikihow', which a more experienced consultant teaches the younger consultant.Development of Dashboards in Google Sheets and DataStudio, with SQL bases.

Management of 7 pre-sales consultants, with daily monitoring of KPIs and strict learning schedule.Creation of a robust process for inbound prospecting of leads, facilitating the understanding of the 'ICP' and increasing the efficiency of the processing of 'MQLs' for Opportunities.Automation for acquiring leads through different channels, such as paid media, email marketing and landing pages.Implementation of a hiring process more effectiveof hiring new consultants. Such as profile selection, curriculum evaluation, cases and interviews.

Management of main customer’s orders in Southco Brazil, being responsible for Bus Companies and Agro Segments, which represents half of Southco BRZ Annual Revenue.Customers releases analysis, discussing volumes/fluctuation.Visit to customers, offering the product information, delivery status and general information, as well as the promotion of Marketing Relationship suggesting appropriate solutions to meet customer’s requirements.Development of reports/KPI’s according to the requirements in the area.Commercial Support to Sales Traders through prospection and development of new markets and follow-up of new businesses.Outstanding communication skills, guaranteeing customer satisfaction and OTD (Quantity and Quality).

Supplier development and qualification, risk assessment analysis;Contracts management and negotiation with major vendors, focusing cost savings/avoidance.Qualified Supplier Auditor, Internal Auditor for ISO 9001/2015, having interfaces with Quality and Engineering departments.Participation in the committee for New Product Development, providing data regarding to Production Control & Planning and RFQ for these projects.Direct Vendor’s Scorecard Management, mitigating probation vendors and keeping business system up to date.Planner for all components (Purchased and Manufactured), balancing the jobs released into the primary areas.Proxys for Assembly Area Planning and Scheduling.Root cause analysis and action plan for production constraints.Interface with Master Data regarding to Vendors information and part numbers parameters, such as inventory level/intelligence, cost and lead time.Lean Enterprise Committee Team, creating solutions that improve Supply Chain efficiency.