* Daily responsibility for efficiently and strategically planning, organizing, scheduling, dispatching and managing the daily activities of approximately 25 field technicians, covering a broad service area, in a highly fluid, changing, and customer driven environment* Responsible for 300-400 work orders at any given time, analyzing them to make sure they are “field ready” and can be done efficiently given available resources* Provide a high level of customer service for both internal and external clients* Make quick scheduling adjustments based on emergencies, weather, and other circumstances, with the big picture in mind* Dispatch and manage resources for fire/water/smoke damage emergencies* Responsible for looking at ways to improve our processes and develop a competitive advantage* Conduct Tech Meetings to discuss safety, productivity, and other company communications* Manage routine service for 14 fleet vehicles* Provide general IT support for the office to include routine maintenance of existing equipment, purchase of new equipment, maintenance and upgrade of existing software* Handle personnel issues in the field* Perform occasional field unannounced field visitsKey Accomplishments* Converted an existing manual scheduling process to a server based process increasing efficiency, visibility, and productivity * Was instrumental in recovering and rebuilding our entire database and systems after a catastrophic server loss* Implemented an maintain a building security camera system* Implemented and maintain an app based work order system for field techs where one did not exist* Managed the conversion of a non collaborative email system to Microsoft Exchange Server and then recently to Outlook 365. * Revamped existing procedures and forms

Manage and maintain daily household responsibilities as well as provide nurture and care for two active and growing children

www.dixonkirbyhomes.comResponsible for all aspects of construction for numerous high end, luxury, custom homes throughout the Triangle area, involving a high level of detail, organization, and customer service

www.2sldesignbuild.comManaged several residential renovations and additions

www.activedataservices.com Assisted in development and refinement of production scheduling and capacity toolsResponsible for tracking and investigating quality variancesInitiated several quality initiatives to help improve production practices

Managed and refined all receiving and warehouse operationsResponsible for the consolidation and reorganization of 3 separate company inventories into one corporate inventory

Supervised and maintained the daily shipping and receiving activities for a division providing electronic assemblies for the telecommunications industryCreated and maintained departmental policies and procedures

Managed and effectively reorganized the shipping, receiving, and delivery departments for a local print-on-demand documentation company serving both local and national clients

Responsible for the procurement of all Maintenance, Repair, and Operating (MRO) supplies, as well as special projects, for the US headquarters and national corporate retail stores

Responsible for the procurement of all electronic and mechanical components necessary for the production of specialized semiconductor lithography equipmentCreated and maintained, engineering documentation such as assembly drawings, manuals, and bills of material through the use of CAD software.

Summer part time work: Nature of the job provided broad experience in cleanup, demolition, and small to moderate repairs and restorations

Responsibilities included site preparation and cleanup, miscellaneous punch work (carpentry, painting, drywall, and hardware installation), landscaping, assisting subcontractors.

Summer part time work: Duties included site cleanup, minor punch work, supervising onsite subcontractors in absence of Site Supervisor