Fatima Keith Francisco Email and Phone Number
With over 8 years of extensive experience in customer service, I have a proven track record of delivering exceptional customer experiences and resolving issues efficiently. My expertise lies in understanding customer needs, offering tailored solutions, and building long-term relationships. I am dedicated to maintaining high standards of service while continuously improving processes to enhance customer satisfaction.In addition to my strong communication skills and problem-solving abilities, I am proficient in using tools such as Salesforce, Gorgias, Asana, Zendesk, Help Scout, JIRA, 8x8, and more. These tools help me streamline workflows, boost efficiency, and ensure a seamless customer experience.My commitment to excellence and my ability to adapt to diverse environments make me a valuable asset to any team.
Open
View- Website:
- o-p-e-n.com
- Employees:
- 13
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Customer Service RepresentativeOpen Jul 2024 - PresentLos Angeles, California, United StatesProvide customer support through various tools, including Gorgias, Asana, and Community, as well as social moderation on Instagram. Create and maintain macros to ensure consistent and efficient responses. Handle inquiries, resolve issues, and deliver product information, ensuring customer satisfaction while efficiently managing multiple tasks. By leveraging strong communication and organizational skills, I maintain a high standard of service across both email and social media platforms.
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Emergency Line SupportAtg (Auction Technology Group) Apr 2021 - PresentNew York, New York, United StatesDedicated to delivering compassionate, helpful, and prompt responses to clients over the phone. My responsibilities include handling emergency calls, collaborating with cross-functional teams to resolve customer issues, logging calls for record-keeping, monitoring voicemails, and making outbound or follow-up calls as needed. -
Customer Service SpecialistTaskus Dec 2020 - Apr 2021Quezon City, National Capital Region, Philippines
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Customer Service Representative24-7 Intouch Feb 2020 - Dec 2020Quezon City, National Capital Region, PhilippinesAnswering general inquiries about the service, billing questions, helping customers process their payments, and troubleshoot their devices and accounts. -
Recruitment Specialist24-7 Intouch Sep 2019 - Feb 2020Quezon City, National Capital Region, PhilippinesSourcing and screening applicants, conducting interview and job offers, facilitating new-hire orientations, admin tasks, etc.
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Customer Service Representative24-7 Intouch May 2018 - Sep 2019Quezon City, National Capital Region, PhilippinesAnswering general inquiries about the service, billing questions, helping customers process their payments, and troubleshoot their devices and accounts.
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Customer Service RepresentativeExpert Global Solutions (Now Alorica) May 2016 - Oct 2017Quezon City, National Capital Region, PhilippinesAssisting customers with general, billing and technical questions, troubleshooting, processing payments, upselling and selling.
Fatima Keith Francisco Education Details
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Mass Communication/Media Studies
Frequently Asked Questions about Fatima Keith Francisco
What company does Fatima Keith Francisco work for?
Fatima Keith Francisco works for Open
What is Fatima Keith Francisco's role at the current company?
Fatima Keith Francisco's current role is Expert Customer Service Representative.
What schools did Fatima Keith Francisco attend?
Fatima Keith Francisco attended Pamantasan Ng Lungsod Ng Marikina.
Who are Fatima Keith Francisco's colleagues?
Fatima Keith Francisco's colleagues are Kim Brounstein, Brenna Dwyer, Michael Murphy, Anna Dickson, Teddy B., Pravin Pandya, Lihi Benisty.
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