Frank Topar Email & Phone Number

Forsyth, Missouri, United States

9 yr. US Air Force Veteran: Strong, yet compassionate, leadership style and a stable & professional work ethic to compliment your Team. A passionate, detail-oriented & customer driven professional accustomed to working both independently and collaboratively in direct response to customer care and support requirements. Communicates across all departments and maintains accurate records. I am eager to build customer loyalty by applying interpersonal and communication skills. Excellent time management, research & analyze information and prepare reports for managers and clients. Excel in building customer loyalty & retention and resolve complex problems for clients using tact and diplomacy.

Branson, Missouri, United States

United States

Plymouth, Mn

Chaska, Minnesota, United States

• Reviewed, Negotiated and Approved contracted vendors' pricing quote requests including Travel, Accommodations & Meals if necessary.• Facilitated processing of deliverables, submittals and samples among general contractor, owner and owner's consultants.

Edina, Minnesota

Delivering Value.With more than 20 years of IT experience, we employ over 9,300 highly skilled associates that have earned in excess of 77,000 industry certifications company-wide. The use of our unique Integrated Infrastructure Management (IIM) solution helps clients lower cost, maximize resources and increase workplace productivity.

Responsibilities include: Receiving incoming service and installation requests from sales representative and customers. Procuring technicians using the budgeted group of technicians/sub-contractors to complete the project(s). Assists Field Technicians/Sub Contractors by setting up Site Surveys, Installations and Equipment removals from Customer/Client sites. Establish & maintain professional working relationships with multiple clients. Communications (with inside and outside vendors/customers/technicians/sub-contractors via phone, fax, e-mail). Ability to multi-task/Fast paced environment. Ability to communicate effectively under pressure. Organization skills/Attention to detail. Able to effectively troubleshoot over the phone. Ability to manage and prioritize deadlines. Ability to read and interpret technical manuals.

Was Laid Off on Sept 3rd....official reason: Position eliminated.

Oversaw and supervised LCM property staff; coordinated projects for teams, including property, lawn care, property repair, and special projects. Monitored & Managed the $119K Property Budget. Collaborated with Building Maintenance Team to maintain three church buildings as well as one apartment building where missionaries and interns reside. Coordinated building usage and reservations with LCM office staff. Worked directly with contractors of HVAC, Boiler, Kitchen, Fire Alarm, Electrical, and Plumbing maintenance/repair.

Provided repair support & service assurance for managed firewall and remote access customers. Supported our Provisioning Team. Handled calls from a call queue and tickets from a Remedy Touble Ticketing System. Orchestrated replacements of defective hardware and dispatched technicians to sites to troubleshoot & effect repairs on Network components. Provided high level helpdesk technical support to Qwest customers from ticket creation to resolution. Collaborated with multiple Network Operations Teams as part of daily activities.

Served as a member of the US Bank ATM Conversion Implementation Command Center (ICC), ensuring compliance with corporate standards for the configuration and software integration of branch lobby routers and switches. Conducted the advanced router configuration of OSPF and RIP. Provided technical direction for on-site surveys, installations, and conversions to field technicians. Performed troubleshooting activities of infrastructure, hardware, and software. Configured ATM sub interfaces in host routers. Ensured the incorporation of new equipment into Cisco Works, Open View, QIP, and DNS creation. Monitored the technical bridge between the IT environment, including NCC, Lobby Group, Engineering, AT&T, and WorldCom. Verified device configurations before turn-up, tracking, and resolving issues found during pre-checks. Collaborated with vendors on circuit issues as well as field technicians, branch managers, and AT&T Network personnel.

Conducted detatiled Site Surveys for the US Bancorp/AT&T Solutions ATM Conversion project. Performed demarcation extensions, cable routing, and locations for the installation of Cisco 1721 Routers for all US Bank, Alliance Bank & First National Bank locations in the Minnesota/Wisconsin area. Installed RJ45 & RJ48 jacks, assembled Cat 5e jumper & cross over cables and wired cross connects on 66 & 110 Punch-down Blocks. Tested newly installed cabling and equipment with US Bank Implementation Command Center (ICC). Joined forces with US Bancorp personnel, Diebold technicians, Branch Managers & any Security personnel with access to ATM machines.

Aas, Computer Science

Activities and Societies: Just getting started at this school.

Some Coursework Completed, Information Systems Management

Certificate, Agile Team Leader

Information Technology

Activities and Societies: None.Left School to move to Minneapolis to go to work for Hughes Network Systems as a Hub Technician for VSAT.