Frank Tu, Mba Email & Phone Number

Mechanicsville, Va, Us

Responsibilities:Leads and manages a team of developers, providing guidance, coaching, and support. Cultivates a collaborative and high-performance work environment.Oversees the software development lifecycle, from design to deployment, ensuring adherence to development standards and best practices.Promotes modern agile work processes to developers and delivery meets business requirements and delivers expected customer value.Promotes innovative and creative business solutions to meet application needs. Facilitates the definition of business process and system requirements for new technology initiatives.Assists in managing the work of multiple development teams, including planning, risk mitigation, resource forecasting, and delivery. Drives operational efficiencies through oversight of continuous improvement/lean initiatives relating to business software applications systems. Manages third party providers, defining work, drafting Statements of Work (SOWs), monitoring performance, evaluating results, and tracking cost and timelines. Manages creation and updates to system documentation in accordance with regulatory, financial, legal, and departmental requirements. Develops standards, policies and procedures to guide developers and technical support personnel. Manages the application development budget, tracks expenses, and optimizes resource allocation to maximize productivity. Collaborates with adjacent managers, agile delivery leads, and business stakeholders to establish clear communication channels and ensure alignment on project goals and delivery timelines.

Lake Mary, Florida, Us

Lead, evangelize, and execute company’s technology product vision with 3 teams of 25 fulltime and offshore contract engineers • Lead the application development teams to rapidly design, implement, deploy, and improve enterprise custom-developed software and integrate MS CRM platform to facilitate internal and external stakeholders for healthcare utilization management (UM) and treatment plan pre-authorization operations. • Define software support and incident management procedures and standards. • Strive for best-in-class in delivery of leading-edge applications and data ecosystems by staffing, organizing, and leveraging experienced technology teams while collaborating with business partners like data engineering team, product team, and UM operation teams. • Champion and execute next-generation modernization and innovation initiatives that include cloud migration and cloud optimizations as well as monolith to microservice refactors • Apply and enhance modern software development lifecycle practices, including multiple complex CI/CD build and software release systems within an Agile/Scrum SDLC • Drive valuable architecture, best practices, organization, and roadmap with strong business acumen and understanding of cross-department objectives • Build world-class technology teams and products that align with long-term vision and strategy while leading within a fast￾paced entrepreneurial environment • Coordinate and execute personnel responsibilities that include yearly goals setting, goals tracking, supervision, creating avenues for training and career development and performance management • Execute project prioritization, estimation, planning, resource allocation, implementation, and deployment of enterprise systems.

Milwaukee, Wisconsin, Us

In my capacity, I play an integral role in overseeing the maintenance of a web-based online client control center (WC3) while collaborating with operations support team members, developers, testers, architects, and cross-functionally with other teams. I enforce my strong logical and problem-solving skills in delivering incremental value for banks, insurance companies, and manufacturers to print and mail credit cards, billing statements, tax documents, and insurance cards. I also govern all steps of the ongoing operations support, including turnover, production support, incidents, and issue management.As a Software Manager, I work on advanced software development concepts and project the highest level of integrity while cultivating relationships with partners to ensure that any issues requiring escalation are promptly addressed. I offer superior technical leadership for delivery teams who are creating shared frameworks and services and mobilize 20+ on-shore and off-shore production support engineers and SRE functions to deliver high-quality service experiences to clients. Besides that, I ensure continuous improvement by mentoring technical staff and administering the hiring, training, staff development, performance appraisals, corrective action, and pay review of technical personnel.With my key performance, I demonstrated my project management skills in completing several enterprise software projects, including system migration/integration, API rebuild, test automation, CI/CD, and security/encryption. I create a positive and vibrant work environment and implement continuous improvements to the client implementation process. Lastly, I recommend the most efficient ways to ensure the best implementation practices of new and upgraded products.

Milwaukee, Wisconsin, Us

Having served as a Senior DotNet/API Developer, I utilized modern Agile software methodologies in converting SOAP-based student loan service layer to REST API with C# ASP.NET Core, TFS, Git, PostMan, Visual Studio. The databases used are SQL servers and IBM mainframe servers. I leveraged good software design practices in designing a .NET identity service with bearer tokens to secure API access. I also created and executed unit test plans while showing API documentation through swagger design and implementation. On top of that, I followed Agile and SAFe practice in managing tasks and assisting in scope definition, planning, estimation, and tracking.

Littleton, Co, Us

As a Lead Sr. DotNet Developer, I employed Agile type of project management in designing, developing, enhancing, and maintaining a benefits management system for the FSSA department of Indiana State Government along with maintaining the legacy VB system and converting it to a web-based system. I spearheaded various functions and processes while troubleshooting system bugs and identifying performance issues. Also, I chaired full-stack development, including back end MS SQL database design and implementation, REST APIs with ASP.NET with C#, front end with angular.js MVC architect, and Bootstrap for responsive single page application.

Design and develop online business system for salon operations, including scheduling, shopping, back office management, and client management modules. The system is also mobile device compatible for Apple devices. Primarily focus on REST APIs with ASP.NET C#. The whole development environment is Visual Studio,C#, MS SQL, Git, Grunt, Angular, Bootstrap, and SVN

Indianapolis, Indiana, Us

Sr. Web Application Development for The Indiana Supreme Court Judicial Technology and Automation Committee (JTAC). We Design, build, and maintain all systems for the court.

Us

• Analyzes complex business needs presented by the user community and/or clients and recommends technical solutions.• Ensures the consistency and maintainability of existing applications by creating, maintaining, and enforcing standards/procedures for implementing technical solutions.• Directs operations in executing production tasks according to a documented schedule that meets or exceeds customer expectations.• Produces detailed time line for each application release and implements effective project control by monitoring the progress of the software release and reporting the status.• Directs and prioritizes the work load of subordinate personnel.• Reviews all designs, code and unit test plans where applicable.• Approves all business requirements prior to the technical solution.• Participates on all hardware and software evaluations and maintains vendor contracts.• Represents the IT function at customer review meeting when appropriate.• Directs education programs for her/his staff.• Perform liaison duties between users, operations, and programming personnel in the areas of systems design, modifications or trouble shooting.• Performs salary administration and conducts interviews and makes recommendations for new hires, consultants and/or replacement personnel.

Indianapolis, Indiana, Us

• Supervise and lead engineers and technicians who design campus WIFI network, plan and develop installation projects, and oversee implementation and quality control.• Direct and coordinate WIFI installation, operations, quality assurance, testing, or maintenance in pharmaceutical plants.• Oversee the research and development of new procedures.• Hire, train, and mentor other engineers and supporting staff.• Write performance reviews and solve internal issues.• Discuss and lay out project specifications.• Make detailed plans to accomplish goals.• Analyze project demand and available resources.• Review, approve, or modify WIFI designs.• Prepare budgets, bids, and contracts.• Negotiate installation contracts.• Approve expenditures.• Review and recommend contracts.• Develop cost estimates.• Draft proposals and reports for clients.• Improve project management processes.• Develop overall concepts for a new design with new technologies.• Check technical accuracy of work.• Establish administrative policies, procedures, and standards.• Coordinate activities of unit with other units or organizations.• Confer with higher levels of management.

Master Of Business Administration (Mba), Business Administration And Management, General

Master Of Computer Applications (M.C.A.), Computer Science