Customer Management: Led strategic communication for 10 customers across Malaysia and Singapore, ensuring seamless engagement and alignment with their business objectives.Managed Services: Managed the full lifecycle of 5 customers' AWS accounts, providing technical leadership on resource optimization, performance enhancements, and scaling initiatives.Cross-functional Collaboration: Coordinated closely with cloud engineers, account managers, and sales teams to deliver tailored cloud solutions, driving measurable business value for customers.Business Reviews & Strategy: Conducted in-depth monthly and quarterly business reviews, delivering actionable insights on cost optimization, security architecture enhancements, and implementing fault-tolerant, highly available systems. Provided strategic recommendations that resulted in 50-70% EC2 cost savings and improved cloud infrastructure resilience.FinOps Management: Partnered with a major customer to successfully manage and optimize AWS expenditures related to their ERP system, reducing costs by 25-30% while maintaining system performance and reliability.Automation & AI Integration: Adopted automation and generative AI into the team's workflow, automating routine tasks such as cloud resource security assessment, meeting summary, and reporting. This innovation boosted operational efficiency, saving 1-2 hours daily and increasing the capacity for higher-level strategic work.

Consulted with clients to gather requirements, developed solutions using Node.js and Telegram API, and configured AWS VPNs for secure networking. Demonstrated a commitment to continuous learning by attending industry workshops.

Temporarily worked at IKEA Cheras for approximately 3 months to gather experience in sales, interacting closely with customers, maintaining a healthy relationship with fellow co-workers, and adapting quickly to workplace changes.

Worked on animation and interactive elements of a UI for a mobile application

Developed the application and backed API layer for database communication