Identifies client's needs by Building Partnership , Provides technical leadership to the team to operate and maintain the customer IT infrastructure and Oversees the delivery of the services within the context of the business :- Network & Security ( F5 , Palo Alto & HP ) - Virtualization (Cloud & Non-cloud) - Backup & Storage (Dell & NetApp ) - Active Directory & Exchange - NOC (24*7)- ITSM ( Microfocus vs Remedy ) Plan and monitor the day-to-day running of business to ensure smooth progress, make balanced decisions for operational activities and set strategic realistic goals. Review financial information and adjust operational budgets to promote profitability including establishing and refining delivery processes.

leads a mixed team of (MOBILY / Vendor) MNS staff responsible for change management for entire MOBILY network / services, IT systems and applications. We are accountable for orchestration, scheduling and approval as well as post implementation review for all change requests within MOBILY. The following is a summary of the Milestones been handled within the CM life cycle : Orchestration of Change Process Change Advisory Board (CAB) – Business impact & Conflict Management Post Implementation Review (PIR) – Auditing Measurements & Problem solving  Communication & Notification with affected clients/parties People Management & Categorization Tool Interface & ReportingMain Achievements : Create corporate awareness/acceptance of CM process among all technical teams ( In source & Outsource ) Initiate a Key account business customer’s data base for each CR notification purposes covering top 100 BC’s.  Creation of CM Catalog Succeeded in balancing the need of projects to accomplish their targets & the need to keep customers / Clients satisfaction  Managing main Data Centers activities s.th Malga ( Tier 1V)

Operation Support interface the operation department towards other Mobily departments / Vendors in the following aspects : Business Continuity & Risk Management Change Management Contract department for Vendors contracts Management (Renewal , Negotiation , SLA’s & Compliance ) Project Management (Normal , Mega & Transformation projects)  Internal/External Audit Admin & Finance for dismantling Materials Corporate Business Process department for operational Processes HR for developing department KPI’s /SLA’s Main Achievements :  Led the Renewal of the Mobily MNS transformation contract (2014- 2019) with all vendors to a great success without the help of the usually contracted consultant which resulted in a great saving to Mobily (<20%)  Developed all our domain Business Continuity & Risk Management plans in coordination with the managing vendors with the following stages : (DRI Standard)o Program Initiation & Managemento Risk Evaluation & Controlo Business Impact Analysis o Developing Business Continuity Strategieso Audit & Maintenance Heading the Fixed Assets Disposal Committee (FADC) in Mobily technical scope in coordination with Admin, Finance, and Insurance achieving the best revenue out of the dismantled materials lay procedures to undertake routine preparatory checks in order to ensure the availability and protection of Mobily networks in line of our network KPI’s (2-3 times yearly) Developing of more than 75 corporate business processes for all operation departments and corporate level defining the needed SLA/KPI’s for this with Semi-Annual review.  Dedicated follow up on Repetitive & Long aged faults in the network using SIR’s Monthly review of vendors SLA’s and discuss the points which is not met imposing the contracting scheme of penalty.

The role was reporting to the Interconnect Manager in the Wholesale department , and during this period I was leading a team with the following responsibilities following each restructure happened :  Interconnect/International Traffic Management International Voice/ Signaling interconnect & VAS support International Routing Team leader at Mobily Provisioning Senior EngineerFor all international and national interconnection links with all international & other local operators such as connectivity requests for voice, signaling & data. Main Achievements :  Led the international Signaling diversity project in Mobily with a recognized result till now. Develop & maintain a unified database for all Mobily nodes (NSPC’s ) covering all the network and approved by the CITC

The role was reporting to the Interconnect Manager in the international department and was focusing on : Generating periodical traffic studies (short and long term) and dimensioning on monthly basis for International outgoing / Incoming / Transit traffic & Local operator’s traffic on all available Media (ARABSAT, INTELSAT, FLAG & TERRESTRIAL ) Follow up all changes in numbering plan either internally or externally all over the world.Main Achievements :  Led the signaling conversion project of Jordan Telecom international connectivity to C7 signaling and opening new services such as video conferencing - GISDN, ITFS, and HCD. Arranging to activate the routes for IP connectivity from the beginning on Satellite, Flag or Terrestrial.

Network Engineer working for the NTP project in central region ... With EGCT as a sub- contractor