- Anticipating customer needs.- Maintaining effective operations and productivity by developing well organized work procedures and workflow, solving problems and implementing action plans, processing payments and maintaining documents, ensuring that everyone understand company procedures and policies.- Carrying out quality assurance reviews; making appointments to conferences or meetings; helping out with recruiting, establishing new clients and maintaining the clients relationships.- Adapting to daily work for changing situations, among others.

- Manage all consumer/customer contacts – check, respond and disseminate for the following channels.- Monitor social media through social media monitoring tools.- To ensure that business of the company is conducted in accordance with its objects as contained.- To prepare the agenda in consultation with the Managing Director and the other documents for all the meetings.- To arrange with and to call and hold meetings of the board and to prepare a correct record of proceedings.- Filling of various documents/returns as required under the provisions of the Law.

- Manage large amounts of inbound and outbound calls in a timely manner.- Follow communication “scripts” when handling different topics.- Identify customers’ needs, clarify information, research every issue and provide solutions.- Build sustainable relationships and engage customers by taking the extra mile.- Keep records of all conversations in our call center database in a comprehensible way.- Meet personal/team qualitative and quantitative targets.

- Answer questions from staff and provide guidance and feedback.- Anticipate escalation and take over calls when needed.- Devise ways to optimize procedures and keep staff motivated.- Measure performance with key metrics such as call abandonment, calls waiting etc.- Ensure adherence to policies for attendance, established procedures etc.- Keep management informed on issues and problems.- Prepare monthly/annual results and performance reports.

- Change bed linen and make beds.- Replace used towels.- Sweep and mop floors.- Vacuum carpets.- Dust furniture.- Replenish bath care products (e.g. soap and shampoo).- Restock beverages and food items in the mini-bar.- Clean public areas, like corridors.- Report any technical issues and maintenance needs.- Address guests’ queries (e.g. on additional services).- Help guests retrieve lost items.- Ensure all assigned rooms are clean and tidy by the end of the shift.- Follow hotel security guidelines.- Answers incoming calls.- Directs call to guest rooms, staff, or departments through the switchboard or PBX system.- Places outgoing calls.- Receives guest messages and deliver the same to the guest.- Assists in reporting telephone equipment or service complaints and problems.- Keep records of calls placed and received by all departments.

- Receive work assignment, keys and supplies from the supervisor and sign the key log book accurately.- Clean rooms and bathrooms, performing any combination of the following duties.- Keep fire exits and stair ways clear of any obstruction.- Check and report any maintenance work required immediately.- Pick up any litter from corridors and pathways.- Vacuum carpet and upholstered furniture, dust and wipe furniture, empty ashtrays and wastebaskets.- Make bed, wash sink, bathtub, toilet, tiles, mirrors and floor and polish brass and metal.- Replenish bathroom supplies and room supplies.- Tidy and arrange neatly guest toilet articles on vanity top and spot cleans carpet when necessary.- Greeting and welcoming desks as they approach the front desk.- Answering questions and addressing complaints.- Answer all incoming calls and redirect them or keep messages.- Take reservations on the phone.- Maintain the record of guests that have checked in and out.