Fuad Malikov Pmp®, Ipma Level B® Email & Phone Number

Baku, Azerbaijan

Azerbaijan

Agreeing project objectivesRepresenting the client's or organisation's interestsProviding advice on the management of projectsOrganising the various professional people working on a projectCarrying out risk assessmentMaking sure that all the aims of the project are metMaking sure the quality standards are metUsing IT systems to keep track of people and progressRecruiting specialists and sub-contractorsMonitoring sub-contractors to ensure guidelines are maintainedOverseeing the accounting, costing and billing

Azerbaijan, Baku

Project Coordination from starting till commercial launch of product for subscribers.Arrange contracts,NDAs, Amendmets with 3rd parties and service providers.Communicated with service providers and 3rd parties regarding join product offers.Preparation of corresponding reports regarding responsible working arreas.Analyse with appropriate Nar Mobile departments marketing, Finanscial and IT issues of service providers and 3rd party activities.Coordinate necessary arrangements regarding start up and expire dates of products and campaigns.

Azderbaijan, Baku

Avaya (CMS) monitoringConstantly view of CMS, Focus group listening, Problem with agents speech listening, Daily analysis based calls listening, Transfer to TL based calls listening, Classificatory based daily calls listeningAssistance to the agent to solve the difficult case and answer all upcoming questions while its necessaryMonthly performance appraisal of CC employeesDaily report analysis ,Weekly/monthly report preparation, Online monitoring results,Development of CC agents, preparation of corresponding development programActivity on development of weak performersWeekly, monthly, yearly reports; payment reports; other reports required by department director, access levels report Service level(SL) and Response rate(RR) analysis

Azerbaijan, Baku

Determines requirements by working with customers.Answers inquiries by clarifying desired information; researching, locating, and providing information.Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.Fulfills requests by clarifying desired information; completing transactions; forwarding requests.Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.Maintains call center database by entering information.Keeps equipment operational by following established procedures; reporting malfunctions.

Consulting service.Preparing of contracts and bank loans.Preparing daily and monthly reports regarding goods which was sold out.Identification of problems, providing service and repair works.Work with sales team to create collateral for special promotions and offersTrack and research leasing activity in the market and monitor monthly in excel

Developed an immediate understanding of plans and strategies Identified specific projects, gained a thorough understanding of client requirements, prepare proposals and negotiate commercial terms Regular meting with the clients to get feedback on performance Developed a strong working relationship with all business units Prepared monthly Business Performance report, reviewed and challenged inputs Provided the regularly reports regarding budget