• Implementation of tools for project management• Analyze, optimization of business processes

• Research and Planning new marketing initiatives.• Increasing the value of current customers.• Attracting new customers.• Finding and developing new markets and improving sales.• Developing goals for the development team and business growth.

• Developing and explicitly communicating the Product Goal• Creating and clearly communicating Product Backlog item• Researching of the market• Working with UX/UI team to develop design, functionality of the product• Working with developing team to achieve milestones• Sprint planning• Functional and UAT tests

• Product development• Sales• İmplementation of product• Managing of Project• Cost calculation• Risk analysis

• Training of researches based on current survey• Preparing survey on Surveymonkey• Analyzing results of surveys • Creating database on Excel • Reporting to direct manager• Taking surveys on fields• Gathering audio, video materials for research.

• Developing initiatives for continuous business process improvements.• Developing best practices for business process improvements.• Designing, developing and implementing business processes to achieve organization goals taking into consideration ISO demands• Tracking and communicating status of business initiative projects to management.• Assisting in budget planning, resource allocation, project schedule to implement process improvements.• Planning, implementing and… Show more • Developing initiatives for continuous business process improvements.• Developing best practices for business process improvements.• Designing, developing and implementing business processes to achieve organization goals taking into consideration ISO demands• Tracking and communicating status of business initiative projects to management.• Assisting in budget planning, resource allocation, project schedule to implement process improvements.• Planning, implementing and monitoring business process changes for projects.• Assisting in making business decisions relating to system implementation, modification, maintenance, etc.• Developing and maintaining business process documentation used as reference for preparing test cases, training documents, etc.• Updating business processes to meet changing business needs.• Presenting analyses, solutions and business cases to senior management.• Co-working with cross-functional team to develop business process requirements.• Automatisation of business processes in JIRA • Creating RACI matrix for each business process (responsibility matrix)• Preparing user manual for each business process• Preparing knowledge base for each business process Show less

• Maintained and monitored project plans, project schedules, work hours, budgets and expenditures.• Organised, attended and participated in stakeholder meetings.• Documented and followed up on important actions and decisions from meetings.• Ensured project deadlines are met.• Determined project changes.• Provided administrative support as needed.• Undertook project tasks as required.• Ensured projects adhere to frameworks and all documentation is maintained… Show more • Maintained and monitored project plans, project schedules, work hours, budgets and expenditures.• Organised, attended and participated in stakeholder meetings.• Documented and followed up on important actions and decisions from meetings.• Ensured project deadlines are met.• Determined project changes.• Provided administrative support as needed.• Undertook project tasks as required.• Ensured projects adhere to frameworks and all documentation is maintained appropriately for each project.• Assessed project risks and issues and provided solutions where applicable.• Ensured stakeholder views are taken into consideration and worked through towards the best solution.• Created project management schedule for fulfilling each goal and objective. Show less

● Designed customer-oriented business processes● Designed, updated, implemented internal policies● Preventing customer lost (customer retention)● Project management team member● Customer protection● Worked with official materials, and systematizing them for reporting them to manager;● Accumulated information about the activities of department, and handing them to the department head;● Gave feedback and suggestions to improve the department activities;● Upon… Show more ● Designed customer-oriented business processes● Designed, updated, implemented internal policies● Preventing customer lost (customer retention)● Project management team member● Customer protection● Worked with official materials, and systematizing them for reporting them to manager;● Accumulated information about the activities of department, and handing them to the department head;● Gave feedback and suggestions to improve the department activities;● Upon department head’s request, prepared reports about implemented activities;● Prepared documents about customer rights and obligations, as well as the look-out process for the appeals in the bank, and handed those documents to the customers for information;● Prepared proposals on department regulations, internal instructions about department activities, rule and procedure projects, and on additions and changes to those normative documents;● Implemented projects that are arising from the Strategic plan of the Bank and are directly related to department’s functions. Show less

● Provided Focus group meetings, analysis and reporting● Provided Exit customer surveys, analysis and reporting● Provided Post disbursement surveys, analysis and reporting● Provided Net promoter score surveys, analysis and reporting● Designed, updated, implemented internal policies● Supported development of new products and services, as well as improvement of existing products and loans through proposals and recommendations based on customers’ opinions, proposals and… Show more ● Provided Focus group meetings, analysis and reporting● Provided Exit customer surveys, analysis and reporting● Provided Post disbursement surveys, analysis and reporting● Provided Net promoter score surveys, analysis and reporting● Designed, updated, implemented internal policies● Supported development of new products and services, as well as improvement of existing products and loans through proposals and recommendations based on customers’ opinions, proposals and complaints;● Participated in development and improvement of relevant policies and procedures;● Participated in development of customer service standards and follow up on application of those standards;● Supported strengthening customer loyalty, increasing customer satisfaction level, as well as other initiatives and activities aimed at attracting new customers;● Drafted customer success stories, prepare photo and video materials on customers’ and organisation’s activities, and contribute interesting and useful materials and sections to organization’s webpage;● Created a special tracking system on MS Excel on the requirement of the CBAR;● Updated Internal Policies of the company by considering the requirements of the CBAR and international standards;● Created special templates for answering letters of clients and CBAR;● Designed and audited customer protection programs● Arranged and provided trainings on Customer Service Policy to the company personnel. Show less

● Worked as Online Customer Service Representative● Worked as a Substitute Team Leader● Telemarketing● Updated FAQ database● Updated internal policies● Handling 100 inbound calls per day from Azercell Telecom LLC service subscribers● Registered customer complaints and requests; Sales of company goods via phone● Updated Knowledge management database;● Updated internal policies.

● Created tracking table for received goods● Order of spare parts● Increased profitability

● Increased sales● Provided trainings to employees