Fuad Heydar Email and Phone Number
With more than 18 years of experience in hospitality industry including Travel & Tourism agencies, Hotels and Restaurants. I have gained invaluable knowledge working in chain hotels such as Hyatt, Fairmont in different countries.On my recent years on Real Estate Company I thrive on building strong relationships with stakeholders, from investors to property management teams, ensuring alignment with strategic goals and maximizing returns. My background in market analysis and financial modeling equips me to navigate complex investment landscapes, while my commitment to transparency and integrity fosters trust and loyalty among clients.Speaking 5 different languages, with co-founder experience with 3 different star hotels pre-openings and executive level position at Fairmont Flame Tower.Networking - is the critical skill that I have in order to develop new relationships in business and recruit the best members for our team. My skillsets include strategic planning, budget & forecasting and process improvements within the team.My achievements include leading projects with 3 hotel pre-opening, Formula 1 preparation at Fairmont Monte Carlo, International Security Event organization in Yekaterinburg, Russia at Hyatt Hotel.
One Telecom Fzco
View- Website:
- dvmobiles.com
- Employees:
- 17
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Business Development And Director Of OperationsOne Telecom FzcoDubai, Ae
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Country Manager / Director Of OperationsOne Telecom Fzco Aug 2022 - PresentDubai, United Arab Emirates- Interpret, develop and implement trade compliance policies.- Educate clients and staff about topics such as documentation, classification and restrictions- Conduct research analysis and present findings to relevant stakeholders
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Head Of Portfolio ManagementFalconia Asset Management Company 2020 - Sep 2024Dubai, United Arab EmiratesConducting research in stock marketCreating diversification portfolios in stock, forex and crypto marketsOne to one meeting with customers regarding their needs and wantsRisk Management portfolio preparationsResults / Forecast updates on a monthly basis with customers
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Director Of Investment And Customer Relation ManagementRich Tower Feb 2022 - Jul 2022Baku, Baku Ekonomic Zone, Azerbaijan• Built and maintained relationships with investors, brokers, and industry professionals to facilitate networking and sourcing of new opportunities.• Cultivated strong client relationships, enhancing satisfaction and loyalty through effective communication and support throughout the buying, selling, and leasing processes.• Addressed and resolved client concerns swiftly, employing strong problem-solving skills to improve customer experiences.• Collected and analyzed client feedback to identify service improvement opportunities, contributing to enhanced overall customer satisfaction.• Stayed informed about local market trends and property listings to offer knowledgeable advice and insights to clients.• Collaborated with cross-functional teams to align customer service efforts with business objectives and marketing initiatives.
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Co-FounderBadam D'Art Boutique Hotel Jul 2020 - Jan 2022Baku, Baki, Azerbaijan -
Co-FounderSalam Baku Hotel Jan 2019 - Apr 2021Baku, Azerbaijan
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Co-FounderAvenue Hotel Baku Oct 2017 - Dec 2018Azerbaijan
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Co-FounderRayda Travel Azerbaijan Nov 2014 - Jan 2018A. Jalilov 4
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Mystery ShopperArmani Hotels & Resorts Sep 2016 - Sep 2017Dubai, United Arab Emirates -
Front Office ManagerFairmont Baku, Azerbaijan Feb 2013 - Nov 2014BakuKey responsibilities:-Managing and training the concierge, night auditor and team of receptionists-Ensuring the front desk provides a professional and friendly service for customers-Dealing with customers, including handling complaints when they come to the desk-Troubleshooting emergencies-Scheduling your staff rota-Liaising with other departments -
Front Office ManagerHyatt Hotels Baku Aug 2012 - Jan 2013Baku,AzerbaijanDirectly supervises all front office personnel and ensures proper completion of all front office duties. Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas. Prepare monthly reports and budget for front office department.Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel.Maximize room revenue and occupancy by reviewing status daily. Analyse rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily. Ie flash report, allowance etc. -
Duty ManagerHyatt Hotels Baku Mar 2011 - Nov 2012Hyatt Regency Baku- Ensure that employees provide excellent customer service at all times and to make sure that customers are satisfied with the products or services the company offers, plus deal with customer complaints.- Have a sound working knowledge of the hotels daily functions, dinners, cocktail parties, and meetings- Observe the overall conduct and appearance of the employees in both Hyatt Regency and Park Hyatt areas.- Control running of the organization, problem areas and give recommendations
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Assistant Front Office ManagerHyatt Hotels Baku Oct 2010 - Mar 2011- Meets regular and VIP guests, ensures the proper handling of all of their reservations, room assignments and check-in experience.- Encourages employees to be creative and innovative, challenging and recognising them for their contribution to the success of the operation.- Ensures that employees are equipped, trained and motivated to deliver the brand promise and consistent levels of guest service at all times
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Team Leader Front OfficeHyatt Hotels Baku Sep 2009 - Oct 2010- Assist in the day-to-day operation of the hotel front office.- Supervise the operational activities of the hotel front desk within hotel guidelines to provide the highest standard of courteous service while permitting acceptable profit levels- Assign, coordinate, and supervise work activities of Front Desk Agents;Ensure work is completed to include, shift closings, room deposits, refunds and rebates- Train and develop Front Desk Agents. Prepare staffing schedules, complete payroll, and monitor labor costs to budget figures- Prepare and conduct Front Desk meetings and resolve issues
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TraineeGihe Aug 2008 - Oct 2008Completed six weeks both in kitchen and service little internship program in Glion Institute of Higher Education.Have got training from chefs of various star hotels and so expertise in quality procedures and regulations to be followed while making food. - Ability and experience to prepare quality variety dishes in the stipulated time - Efficient in making different delicious menu charts to attract customers - Outstanding client understanding and commended for developing hotel ambience
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TraineePark Inn Hotel, Baku, Azerbaijan Dec 2007 - Jan 2008Concluded two months cross trainee program in Sales, Security, Front Office, Housekeeping departments at Park innhotel. Ability to accept and learn from criticism, contributed for continuous improvement of service standards withinhotel.
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Incoming & Outgoing Tour ManagerAb Travel Tourism Agency Jan 2004 - Nov 2007Processed special requests to provide general and special customer populations with supportive services throughout allphases of travel with ground, air, and ocean-bound vendors.Conducted comparative evaluations of travel markets tokeep apprised changes and global events impacting travel schedules, the economic climate, and consumer attitudes.- Handling all incoming calls and guest's special requests- Dealing with reservations and cancellations through "Reserve" program- Carry out word processing and administrative work within department
Fuad Heydar Education Details
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Economics & International Relations -
Hospitality Management -
State Economic UniversityTourism And Hospitality
Frequently Asked Questions about Fuad Heydar
What company does Fuad Heydar work for?
Fuad Heydar works for One Telecom Fzco
What is Fuad Heydar's role at the current company?
Fuad Heydar's current role is Business Development and Director of Operations.
What schools did Fuad Heydar attend?
Fuad Heydar attended Baku State University, Glion Institute Of Higher Education, State Economic University.
Who are Fuad Heydar's colleagues?
Fuad Heydar's colleagues are Mubashir Mohammed, Mariia Demianchuk, Raphael Louise Barcenas, Muhammed Neshath, Muhammed Aslam Muhammed Aslam.
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