I’m a CRM and Customer Service Manager with 4 years of experience in the iGaming and marketing industries, mainly focusing on the USA/Europe market. Located in Baku, Azerbaijan at the moment. I specialize in designing and implementing customer service management solutions to enhance business operations.What I Offer:Customer Service Management Solutions: Expertise in creating and optimizing customer service frameworks that streamline processes, improve client interactions, and boost satisfaction. I develop tailored strategies that align with your business goals and enhance overall customer experience.CRM Management: Skilled in managing and optimizing CRM systems to enhance customer interactions, track client data, and drive targeted marketing campaigns. Insights from direct customer interactions shape our marketing strategies.Customer Support Excellence: Adept at maintaining high standards of customer support, resolving issues efficiently, and ensuring client satisfaction through effective communication and problem-solving.Marketing Strategies: Skilled in creating and executing marketing campaigns that increase engagement, drive conversions, and align with business objectives.iGaming Industry Insights: Understanding of the iGaming sector, including player behavior, industry trends, and promotional strategies. Analyzing market trends, customer feedback, and competitor strategies allows me to fine-tune campaigns for maximum impact.Skills:🔹 Customer Service Management🔹 CRM System Management🔹 Customer Support and Satisfaction🔹 Marketing Campaign Development🔹 iGaming Industry Expertise🔹 Data Analysis and Reporting🔹 Team Development and CollaborationAvailability:I am open to both short-term and long-term projects. Whether you need a comprehensive customer service management solution, CRM optimization, or strategic marketing support, I’m here to help you achieve your business objectives.