Javier Fuertes Fernández Email & Phone Number

Madrid, ES

Madrid, Comunidad De Madrid, España

Madrid, Comunidad De Madrid, España

Me encargo del análisis de tendencias del mercado bancario de las aplicaciones móviles, de la competencia, así como investigación sobre el tipo de cliente usuario de la aplicación de la compañía.Tras esos análisis, planteo estrategias para implementar nuevas ideas en la aplicación del banco, tanto en España como en los otros tres países donde opera.

Madrid

I am in charge of the market trend analysis for banking apps, as well as the analysis of the competition and the client's needs when using the app.After those analysis, I propose strategies to implement new ideas in the bank app for Spain and for the other three countries where Openbank operates: Portugal, Germany and the Netherlands.The objective of such.

Madrid Y Alrededores, España

I am in charge of the market trend analysis for banking apps, as well as the analysis of the competition and the client's needs when using the app. After those analysis, I propose strategies to implement new ideas in the bank app for Spain and for the other three countries where Openbank operates: Portugal, Germany and the Netherlands.The objective of such.

Madrid Area, Spain

Elaborated, sent and analyzed several types of surveys in order to know the customer experience in many different touchpoints the client has with the company, both physical and online. After the analysis, I proposed actions in order to improve the customer experience.I also analyzed the different Customer Journeys for both individual and business clients.

Madrid Area, Spain

I helped in the development of the "Employee Start-ups" program. I worked on statistics and follow-up initiatives of the internal innovation "Silver" program. I helped in the elaboration, planification, development and posterior evaluation of innovation workshops with several business clients of the company, from manufacturing to banking, where we talked.

Madrid Area, Spain

I took part in the online selling process and the client acquisition funnel, both through the webpage and phone. I managed to understand how the insurance sector works by completing a series of online courses provided by the company. I elaborated reports on how to improve the quality of the service offered to the client. I managed the creation of the new.

Ciclo Formativo De Grado Superior, Web App Developing

Between the different subjects studied, I can point out the following: Java development Markup language (HTML, CSS, XML) Web design.

Master'S Degree In Business Administration, Business Administration, General, 8.2/10

Master In Ux/Ui, Web Design And User Experience

Design Master's Degree focused on designing digital products centered around the final user (Design Thinking methodology). Apart from the.

International Degree In Business Administration, Financial Emphasis, 7.68/10

Activities and Societies: Member of the Entrepreneurs Club, Open doors volunteer to show the university around for prospective students.