Fui Hong Lee Email & Phone Number

Kuala Lumpur, My

Similar to previous role, with additional on below: • Develop and execute effective recruitment strategies for leadership, mid-career and graduate hiring to meet the organisational objectives• Lead a team of recruiters, manage day-to-day team operations, and set priorities• Collaborate closely with Senior Leadership Team on understanding Company & business direction and managing senior / confidential hires

Kuala Lumpur, My

• Support the Head of Talent Acquisition to develop and execute effective recruitment strategies for leadership, mid-career and graduate hiring to meet the organisational objectives• Lead a team of recruiters, manage day-to-day team operations, and set priorities• Collaborate closely with Hiring Managers on selections of right candidates• Utilize cost effective recruitment methods to source and provide quality pool of candidates• Manage recruitment channels, liaison with recruiting agencies, and manage hiring administrative work and support on-boarding of new hires working in collaboration with HR Services• Collaborate with HR Business Partners in proposing suitable salary package to attract right talent pool to meet organisational needs• Review and enhance recruitment processes and procedures to ensure its relevancy to industry needs, and regulatory and statutory requirements• Ensure recruiters’ adherence of relevant recruitment processes and procedures in relation to compliance matters• Develop and plan for talent pipeline to enhance recruitment and cost management effectiveness• Ensure regular reporting of relevant recruitment metrics to assess team effectiveness • Introduce and lead projects focused on continuous improvement, such as introducing talent assessment tool, behavioral-based interviewing skill, redeployment and outplacement services

Kuala Lumpur, My

Organisation Design• Collaborate with Business Units (BU) to design and agree on the Target Operating Model (TOM) that will support the organisation and business strategic priorities and drive organisational effectiveness• Develop and deliver organisational development and change management strategies, processes and interventions to support the implementation of the TOMManpower Planning• Manage annual manpower planning process for BU. Ensure the plans are well-managed within budget and will support the changing needs of the business.• Work with BU to develop pro-active resourcing strategies and programs to define job requirements and expectations; attract, develop and retain talents; and enhance their competencies according to business needs and market trends• Collaborate with Talent Acquisition to manage resourcing process – including selection of resourcing channel, screening, interviews preparation of compensation, and reasons for employee turnoverRewards Reviews & Administration • Collaborate with Performance & Rewards to carry out the annual performance & promotion review exercise, off-cycle promotion review and benefits reviewPerformance Management • Coach line managers and provide them with skills required to manage and execute the performance management cycle • Partner with HR Governance and line managers to manage non-performers using the Performance Improvement Plan processTalent Management• Collaborate with Talent & Organisation Development to develop and implement strategies to identify, nurture and reward employees and high potentials• Participate in the identification, assessment, development planning and review of successorsEmployee Relations • Work closely with BU in understanding, anticipating and addressing their needs and concerns• Provide Industrial Relations advisory and guidance to line managers and ensure they are handled and resolved in accordance to laws, regulations and corporate governance

Kuala Lumpur, My

Leadership Development• Supported the Head of Talent & Organisation Development to develop approaches to build leadership capabilities through talent assessment, experiential learning, coaching, 360 feedback and structured leadership programs• Worked with Learning & Development to conduct training needs analysis and develop learning and development interventions at the organisation level• Coached middle management throughout the organisation on personal development and leadership skillsTalent Assessment• Supported the Head of Talent & Organisation Development to develop approaches to assess leadership capabilities through talent assessment• Worked with Talent Acquisition and Human Resources Business Partner to strengthen the talent selection process by ensuring potential hires have right culture and capability fitCareer Roadmap• Worked with Group HR and Senior Leadership from respective Business Unit to design and develop career and development roadmapPerformance Management System• Drove the performance management system and became the subject matter expert on goal setting, career conversation, performance review, coaching, performance counseling and action planning particularly at the middle management levelSuccession Planning• Involved in the identification, assessment, development planning and review of successors• Maintained succession planning recordsOrganization Effectiveness / Culture Transformation• Led the execution of organisation transformational change and capability development with timely communication, close monitoring of adoption rate and effectiveness across the organisationOthers• Executed and drove the Management Associate program for identified young talents, varying from planning to implementing and monitoring their functional job rotation, project assignment, leadership training, mentoring and coaching• Planned and managed the departmental budget

Kuala Lumpur, My

• Participated in one of the Bank’s key transformation projects, which involves nationwide migration to a brand new Customer Relationship Management system (specifically Siebel), and lead the training team to support the project deployment• Performed analysis of the Bank’s employees training needs and develop training strategy o talent requirements for specific project rollout, e.g. deployment of new system or process o career progression for specific job families, e.g. consumer banking• Designed and structured training curriculum for employees based on core and technical competencies that are tailored to a specific job functions within the Bank and Asian Institute of Chartered Bankers• Implemented and delivered training solutions in the best possible approach o Develop training plans for new trainers o Develop in-house training manuals, self-learning guides and assessment tools o Design storyboard for e-learning solutions and source appropriate external vendors to develop o Facilitate training courses and source appropriate internal/external training providers to facilitate• Conducted Train-The-Trainer to equip and coach internal and business trainers to effectively deliver new training programs• Consistently improved training process and quality by gathering feedback from stakeholders and employees, and monitoring training effectiveness o Measure effectiveness of training solutions o Ensure customer satisfaction o Monitor participants’ performance o Monitor trainers’ performance• Wrote and compiled training-related reports on a periodic basis for management review

London, England, Gb

• Participated in a large-scale project, which involves more than 100,000 end-users worldwide migration to a brand new desktop environment• Assessed impact of new technology solutions and initiatives on the organisation, specifically for end-users• Designed, developed and implemented training strategies to effectively manage change and enhance human performance• Participated in the training needs analysis, design, development and implementation of learning services and resources for end-users• Consulted with business units regarding employees’ capabilities and learning requirements• Utilized a variety of media to develop and deliver training solutions that supported achievement of operational and functional goals• Facilitated and conducted online learning events for employees, including train-the-trainer, video conferencing, webinars and Q&A• Facilitated and conducted classroom onboarding training for new employees• Kept apprised of new and upcoming products and services offered in the organisation to ensure current and effective learning resources for employees• Worked closely with technical team to develop learning and support materials for employees• Worked closely with Operational Communications to draft, copy edit, proof read and manage design, production and distribution of communications materials such as weekly/monthly reports, analysis, newsletters and other office publications and printed/electronic materials• Provided editorial review assistance for learning resources prepared by other teams• Maintained central learning websites and knowledge management portals• Managed functional mailbox enquiries from employees

Singapore, Singapore , Sg

• Trained telesales (also known as account managers) on all aspects of their tasks, i.e. products, systems and account management knowledge and skill• Worked with subject matter experts (i.e. technical experts from Intel) to translate product features into meaningful and effective sales value proposition• Worked closely with Program Director and Team Leaders to identify training needs of the team• Provided onboarding training to new team members • Developed and maintained training manuals• Performed continuous verification tests on skills level• Identified continuous training needs for the team• Managed training schedule for the team• Maintained training records for each member of the team• Reported training results for each member of the team• Escalated to customer and management on any training support required from them• Acted as focal point for customer’s Training Organisation for all new training for team

Petaling Jaya, Selangor, My

• Provided technical assistance to customers on system and network administration• Conducted training for new employees and internal/external customers on system and network administration, specifically for Sun Solaris and IBM AIX Operating Environments• Designed and produced courseware to train in installation, safety, maintenance and repair of machinery and equipment• Evaluated training packages, including outline, text and handouts written by other training partners or instructors• Conferred with managers, instructors and customer representatives in order to determine training needs• Maintained hardware (Sparc Station 4, 5 & 20; Ultra Station 5 & 10, RS/6000 44P Model 170) and software used in training rooms

Bachelor Of Science (Hons), Computer Science

Secondary School/Spm/"O" Level, Sciences