Matthew M. Email & Phone Number

Kidman Park, Sa, Au

Adelaide, Australia

Adelaide, Australia

Adelaide, Australia

West Hindmarsh, South Australia, Australia

Glen Osmond, South Australia, Australia

Adelaide, Australia

The HR Manager for Farley Riggs requires core responsibilities included, HR strategies to engage and motivate the workforce as well as aligning HR strategies to the needs of the business. Farley Riggs Pty Ltd is a rapidly expanding organisation which requires careful, creative thinking in order to meet the needs of our clients.

Adelaide, Australia

No stranger to embedding a learning culture where it has not been present before. This role enables me to utilize my people skills to identify learning gaps to establish long term career pathways.Working with HR and falling under the HR Manager, my position enables me to work Managers and Supervisors within the business to strengthen their skills but also to liaise with external clients such as Apprenticeship centers and RTO's.Because KJM provides such a unique solution it has grown at an unprecedented amount this year so the need for increased skills is imperative and must be done as quickly as possible. I have opportunity to make quick decisions that improve day to day processes and behaviours. I am supported by the most magnificent team and have enjoyed watching my vision begin to unfold after only a short time with the business.

South Australia, Tasmania And Victoria

Thriving as a self starter, spearheading a successful culture of positive self aware business champions that have clear career and personal goals. Strategically build on customer service skills to increase brand identity and Customer loyalty. Capabilities include but not limited to: Designing and implementing exciting training programs that improve performance and motivate groups and individuals to make everyday count.Increasing our customer loyalty to world class levels not seen before at Coates Hire . This has been done through training, workshops, one on one coaching and most importantly teamwork.Emotionally Intelligent Coaching - improving our current and preparing the next generation of leaders within our business to achieve and believe. Accelerate speed to competency by quickly identifying skill gaps and designing blended training solutions for a long term solution. Guiding through mentoring when required. Bridging the gap between sales and operations to create a more progressive and adaptable workforce.Distance Learning programs to promote continuous improvement.Demonstrating how to apply theories and methodologies to improve sales performance both with Branches and Field Sales staff.Applying strategies that focus on talented individuals living up to their potential.Profiling individuals to improve our teams leadership capabilities.Inspiring our team to lead with vision and model the way.

Australia (National)

Managing a team of 7 Learning Specialist Australia wide, delivering strategic, flexible, blended training solutions to a complex across multiple business units from Project Mangers, Service Relationship Managers and Account Executives. Capabilities include but not limited to: Increased Learning and Developments profile and built capability by delivering flexible training programs such as Problem Solving and Decision Making, Negotiation Skills, Enterprise Writing and Dynamic Delivery. Built Capabilities of our training team by exposing them to new content which was applied in new training programs. Designed programs based on experiential learning concepts such as "Sharing the Vibe". This course still has the Assessment 1 & 2 scores of any course and created a tangible cultural change in Telstra Enterprise and Govt nationally. Implemented online solutions to reduce dependence on face to face training.

Adelaide

Managing the resourcing of our facilitation team.Consulting with key TE&G areas and identifying skill gaps to build individual competency. Creating individual training strategies through the use of a skills matrix. Facilitating Train the Trainer Sessions to equip our training team with the skills to deliver a library of sales capability programs. Designed and built Facilitator Guides, storyboards and online content.

Telstra relies on facilitators not only to understand the most crucial aspects of the business but to be able to communicate this to Telstra employees so that they understand how their role impacts the customer experience.ResponsibilitiesReporting to the Delivery Manager - Learning and Development, I was responsible for the management and performance of new teams of 12-30 consultants within the Telstra Consumer and Marketing and Channels (TC&C) segment, in particular in the Proactive Sales and Inbound Consumer Centres. I was the face of Telstra for their initial 10 weeks in the internal Outbound and Inbound call centres during an intensive 10 week induction program which incorporates coaching and developing consultants in their initial 4 weeks on the phones.My role also requires me to up-skill existing consultants in new business initiatives to both internal centres and industry partners. Achievements Met/ Exceeded ALL Key Performance Indicators every year.Been able to work autonomously delivering effective training solutions to create job ready consultants. Developed and led the implementation of a new 10 week induction plan for Telstra Consumer Channels. Facilitated highly sensitive training packages including Next G and CRM.Post Implementation Reviews altering content with a particular focus on relevance. Delivering and assessing a blended training program including face to face, practical and Online components

Inbound Consumer Centres)Originally commencing this role as an inbound consultant handling generic billing enquiries, I was elevated to take "Save" traffic 12 months into the role. Customer's issues would be resolved at the first point of contact with the assistance of extensive product knowledge across the full Telstra product suite.Consultants in this area were required to "add value" by offering a more suitable product to the customer through up-selling and cross-selling techniques which would be measured by aggressive sales and retention targets.

Diploma, Managment

Cert Iv Tae, Workforce Development And Training

Grow - Coaching, Coaching

Certificate Iv In Taa, Workforce Development And Training

Matriculation