Carley Fittro Email & Phone Number

Columbus, Ohio Area

Current Role July 2023 - PresentLead a team to support Bertec's customers by:- Connecting Customer Success Engineers or Representatives with the correct resources or information, respectively- Being available as a resource to assist with the creation of customer facing solutions or reviewing data- Provide communication guidance to Customer Success Engineers and Representatives- Encouraging good time management skills among all team membersRetain several of the… Show more Current Role July 2023 - PresentLead a team to support Bertec's customers by:- Connecting Customer Success Engineers or Representatives with the correct resources or information, respectively- Being available as a resource to assist with the creation of customer facing solutions or reviewing data- Provide communication guidance to Customer Success Engineers and Representatives- Encouraging good time management skills among all team membersRetain several of the responsibilities from the Support Engineer role with a focus as a consultant on support tickets and a data analyst for the department.Support Engineer Oct 2017 - July 2023Lead a team to support Bertec's customers.Answer higher level support calls for clinicians and researchers about Bertec's products, which includes the following:- Signal Analysis (force signals from force plates and treadmills)- General troubleshooting of dynamic (treadmill, Bertec's CDP/IVR) and static systems- Remote checks on equipmentAnalyze Bertec Support Team Stats.Lead the Support Meetings to inform management of general health of the support team and discuss unique support tickets.Collaborate with other in house teams and support teams from other companies to provide quick solutions for clinicians and researchers.Assist with other engineering functions (quality check of products, creating documentation for new processes, and more). Show less

- Establishing lab protocols.- Working on my research project (working in collaboration with a doctor at Baylor Scott & White).- Troubleshooting equipment in the lab.- Leading a small team to complete my research project.- Providing feedback to my peers on their presentations.

Austin, Texas Area

- Conducted polymers research for a study in Electromagnetic Interference Shielding.- Worked with a mentor to complete the study.