Operationalizing, Streamlining & Scaling PPM/PM/CM (Portfolio Management, Project Management and Capacity Management)

On contract assignment with Karis Disability Services (formerly Christian Horizons), Waterloo, Ontario, Canada. Building Communities of Belonging.Areas of Focus:1. Implementing a consistent approach to Project/Program/Portfolio Management embracing Lean principles and an Agile mindset.2. Coaching leaders to grow their strengths and develop essential skills for serving communities.3. Teaching/modelling skills/methods and providing hands-on project management support to achieve project goals.4. Facilitating continuous improvement by adopting Agile values and principles that support the long-term vision.5. Maximizing the amount of work not done.6. Cultivating trust and developing self-managed teams.

I facilitated individuals and teams to do their best work and solve complex problems by being agile, embracing lifelong learning, and practicing servant leadership. Organized, and initiated IT and non-IT projects for successful implementation in What/Who/When/How.

Implement Microsoft Dynamics 365 for the Suncor wholesale business. Coach individuals and teams to embrace an agile mindset in becoming a high-performing team. I facilitate all scrum ceremonies and coach/support the product owner and development team by defining goals, prioritizing work/activities, accessing delivery issues, elevating team dynamics, resolving conflicts, identifying improvement opportunities, and enacting resolutions.Productivity Tools Mastery:✦ JIRA✦ Confluence✦ Azure DevOps✦ Mural✦ MS Office SuiteAgile Ceremonies Facilitation✦ Daily Scrum Standup✦ Product Backlog refinement✦ Sprint Planning | Program Increment Planning✦ Sprint Reviews✦ Sprint Retrospectives✦ Inspect & Adapt✦ Acknowledgement & Recognition✦ Team Building Events (virtual and in-person)✦ Scrum of Scrums

I supported and coached six scrum teams to deliver business values through accomplishing multiple releases in a multi-year project. I received multiple sprint awards as recognized for #ServantLeadership #SelfOrganizingTeams.My passion is to bring out the best in scrum teams through courage, commitment, focus, openness, and respect.I did it by facilitating a shared vision of success, team building, encouraging transparency, addressing impediments early, and enabling continuous improvement to gain efficiency along the way.Productivity Tools Mastery:✦ JIRA / Confluence✦ Mural✦ MS Office SuiteAgile Ceremonies Facilitation✦ Scrum of Scrums✦ Program Roadmap refinement✦ Program Increment Planning✦ Program Release Plans✦ Inspect & Adapt✦ Acknowledgement & Recognition✦ Team Building Events (virtual and in-person)

I facilitated and coached project teams to deliver innovative IT solutions that accelerate business values through adopting an agile mindset, applying agile principles and values.Current project: Canada-wide Point-of-Sale system upgradeAgile Ceremonies Facilitation✦ Sprint Reviews✦ Sprint Planning✦ Product Backlog grooming✦ Sprint Retrospectives✦ Agile Cafe (lunch & Learn)✦ Team Building Events

As a Registered Psychotherapist, I helped individuals, couples, and families live more meaningful lives through short-term, solution-focused counselling.My style of practice included deep active listening, embracing empathy, asking powerful questions, inspiring insights, motivating a desire for change, amplifying client successes, and walking alongside a client's recovery journey.

Facilitated Project Management courses in major cities across Canada.Course content design and case study development. Conducted online webinars and classroom instructions. Sample Courses: - Project Management mastering MS Project 2013- Project Communications and Stakeholder Management- Project Management Essentials- Project Management Integration Management- PMP Prep

Supported the successful implementation of transformational projects at MTO. Focus areas: Legacy systems integraton with Siebel enterprise suite, data migration, implementation and go-live support.I am proud to be part of a reputable organization that excels in moving people and goods safely, efficiently, and in sustainable ways.

Part-time faculty in the continuing education department teaching courses in the Project Management Certificate program

- Managed multiple IT development projects from initiation, definition, planning and implementation to project close-out in waterfall, agile, and iterative environments.- Implemented mainframe (legacy) to .NET system integration projects.Experience Highlight:- Relationship management – with senior executives in steering committee, project partners, business client groups, PMO staff and project teams on Business Transformation initiatives. - Responsible for stage-gate approvals, issue and risk management, executive and project team reporting, briefing notes, project planning, monitoring, execution, project close-out, vendor management, and release management.- Managed website development projects from planning to implementation (e.g. Internet Road Test Booking). Software Development Life Cycle (SDLC) management.- Managed data cleansing and data migration for multi-phase transformational project.

Established Corporate PMO from the ground up, putting people, processes, and tools in place to achieve strategic goals. Improved efficiency, enabled more projects with better results.Provided coaching to 8 Project Managers and regularly monitored project results.Developed PM training curriculum for executive sponsors, project managers, functional managers, and team leads.- Conducted in-house PM training, and facilitated rollout of PMO governance and processes from the executive team to the business department levels.Experience Highlight:- Built a Corporate PMO from the ground up – completed requirement analysis, established governance structure, executive reporting, project gating processes in project proposals, feasibility studies, business cases, definition, planning, implementation, lessons learned to project close-out.- Fostered strong relationships and collaborated with business communities, program areas, cross-functional teams to meet and exceed organizational goals.- Served as a conduit of information distribution among executive strategy team, business program units, and delivery teams via effective stakeholder communications strategies.- Designed and delivered PM training to executives, project managers, functional managers and supported the various teams via consultation, mentoring, and coaching.

Managed a portfolio of 10 IT/Business Projects overseeing other Project Managers from Business Proposal generation, evaluation to successful project delivery. Managed stakeholder relationships, led project selection, prioritization, and execution processes. Supported IT Strategic Plan development and alignment to corporate business plans. Experience Highlight:- Managed multiple projects from inception to successful delivery. - Managed and coached other Project Managers for project success and removing obstacles.- Established Project Portfolio reporting structure, Program Management guidelines and performance indicators on Projects, Programs and Portfolio health.- Projects: Correspondence, Raiser’s Edge CRM, Marketing Campaign, Infrastructure upgrades, etc.

Project managed the business analysis, development, testing, deployment, roll-out and training phases of a custom web-based in-take and case management health care application across the 37 Health Units in Ontario. Managed client relationships and communications. Experience Highlight:- Relationship management – with senior executives in steering committee, project partners, business user communities and core project team.- Supported the deployment rollout phase by negotiating SLA with infrastructure partner.- Setting up of training plan and service support structure for case management system.- Projects: Healthy Babies and Healthy Children, Preschool Speech and Language, Autism.