Fundiso Machingauta Email and Phone Number
Fundiso Machingauta personal email
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As a Senior Technical Support Specialist at Terrific Tech, a recognized Microsoft Partner, I bring over four years of experience in delivering high-quality IT support and solutions to a diverse range of organizations. Holding multiple Microsoft certifications and the title of a Microsoft Certified Trainer, I specialize in cloud technology, Microsoft products, and aligning technology with business processes to drive efficiency and growth.In addition to my Microsoft expertise, I also have a strong command over various third-party products compatible with the Microsoft/Windows environment. This broad knowledge base allows me to provide comprehensive solutions that integrate seamlessly into existing systems.My expertise extends to system administration, server management, and providing technical support and advisory services. These skills have been instrumental in maintaining system performance, ensuring server reliability, and offering timely and effective support to clients.In my role as a trainer, I have successfully conducted classes for MS-102 and MS-203 certifications, empowering professionals across different organizations with the knowledge and skills to excel in their roles.My project portfolio includes IT infrastructure optimization and data recovery initiatives, as well as platform migrations to Microsoft 365. These projects have significantly enhanced system performance, safeguarded critical business data, and streamlined business operations for numerous clients.In addition to my role at Terrific Tech, I have also freelanced for Microsoft under Upwork as a M365 Ambassador and Technical Advisor, further honing my expertise in Microsoft products and cloud solutions.Beyond my technical skills, I bring a positive attitude and a drive for excellence to every project. I believe in the power of clear communication and collaboration to achieve successful outcomes. My problem-solving skills and adaptability have been key in navigating the ever-evolving field of technology.If you’re seeking a tech-savvy, solution-oriented professional with a strong set of soft skills to help your organization leverage technology for growth, let’s connect! I’m eager to learn about your goals and discuss how I can contribute to achieving them.
Terrific Tech (Pvt) Ltd
View- Employees:
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Senior Technical Support SpecialistTerrific Tech (Pvt) Ltd Nov 2022 - PresentHarare, Zimbabwe• Supervised an IT support team, and managed technical problem reporting within our call logging software, demonstrating a deep understanding of IT issues and effective communication.• Monitored support operations, and escalated tickets as needed to ensure swift resolution of clients’ problems, focusing on delivering excellent technical and customer service.• Oversaw the performance of a technical support team, regularly assessed the workforce and implemented necessary changes to ensure efficiency and customer satisfaction.• Resolved complex issues, and identified customer needs and sales opportunities, demonstrating a deep understanding of our products and services.• Trained new team members, and developed and implemented comprehensive training programs to ensure they had the necessary knowledge and skills.• Facilitated transformative learning experiences as a Microsoft Certified Trainer (MCT), and guided professionals towards achieving their Microsoft certifications.• Spearheaded IT project planning, devising strategic roadmaps that guided our team to deliver exceptional client support and ensured seamless technology integrations
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Technical Support SpecialistTerrific Tech (Pvt) Ltd Jun 2021 - Oct 2022Harare, Zimbabwe• Specialized in troubleshooting for Windows, Mac, and Linux systems. Managed daily resolution of issues related to Microsoft 365, Azure Active Directory, Exchange Online, Office 365, and on-premises systems like Active Directory, DNS, DHCP, SQL, and other Windows Server services.• Administered servers and systems, ensuring updates and providing backup solutions, disaster recovery, virtualization via VMware and Hyper-V, OS configurations, and data centre security.• Participated in technical projects, deploying Microsoft technologies like SharePoint, OneDrive, and Teams. Managed mailbox migrations to Exchange Online or hybrid configurations. Deployed third-party solutions like Eversign and CodeTwo.• Conducted user training for installations, configurations, deployments, and navigation of selected Microsoft products and third-party solutions within the client’s Windows environment.
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Microsoft 365 Business AdvisorMicrosoft Apr 2024 - Present• As an advocate for workplace efficiency, I educated clients on leveraging Microsoft 365’s suite to enhance productivity and foster collaboration, ensuring they had the knowledge to utilize these tools effectively.• Provided tailored recommendations to help businesses unlock the full potential of their Microsoft 365 subscriptions, aligning their unique needs with the optimal suite of services.• Guided clients through selecting Microsoft 365 plans, I offered expert advice on the array of features and cost-effective options to meet their organizational requirements and financial considerations.• Dedicated to customer success, I facilitated a smooth transition to Microsoft 365, overseeing subscription setups and upgrades while resolving technical challenges and documenting solutions for future reference. -
Microsoft 365 Technical AdvisorMicrosoft Oct 2023 - Feb 2024• Provided technical support and resolved issues related to Microsoft 365.• Troubleshot connectivity problems, application errors, and security concerns.• Educated customers on Microsoft 365 usage and best practices.• Helped customers evaluate benefits of a permanent subscription and provided personalized recommendations.• Advised on subscription plans and features, and assisted in choosing the best option.• Guided customers through the upgrade process from trial to permanent subscription.• Stayed updated with Microsoft 365 enhancements and communicated these to customers.• Documented technical issues and solutions for future reference.• Collaborated with team members to resolve complex technical issues.
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Microsoft 365 Consumer AmbassadorMicrosoft Jan 2023 - Sep 2023• Increased customer satisfaction and retention by resolving technical issues with Microsoft 365 products and services.• Achieved 5-star customer feedback by resolving more than 50 tickets weekly and recommending suitable Microsoft products and services.• Leveraged product expertise to assist customers in upgrading their subscriptions and operating systems to Windows 11, enhancing their Microsoft experience.
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Information Technology Technical SupportTsl Limited Jul 2019 - Apr 2020Harare, Zimbabwe• Championed front-line support for C-suite end-users and senior managers, leveraging exceptional communication and diagnostic skills to effectively assist key individuals within the organization.• Collaborated and excelled independently in upgrading, backing up, deploying, and maintaining Windows, Mac, and Linux hardware, ERP software, and other applications, demonstrating versatility and technical proficiency.• Provided expert technical assistance in product evaluations and sourcing, enhancing the organization’s tech stack and optimizing resource allocation. -
Network And Security AdministratorTsl Limited Jan 2019 - Jun 2019Harare, Zimbabwe• Spearheaded network security as an intern, proactively securing the organization’s computer network system. Monitored the network for security concerns, implemented risk mitigation tactics, and escalated issues when necessary.• Configured and deployed access points, repaired damaged RJ-45 connectors, and ensured employee compliance with company policies through active monitoring.
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Restaurant Wait StaffNews Cafe - Franchising The Vibe Apr 2017 - Oct 2017Borrowdale,Harare.• Liaised with kitchen staff to ensure accurate food orders and communicated special instructions to minimize food allergy incidents.• Verified customers’ IDs meticulously to enforce minimum age requirements for alcohol consumption.• Engaged customers with the day’s specials, provided menu recommendations, and strategically up-sold additional products.• Managed cash and other payment forms when patrons settled their bills, ensuring smooth transactions. -
Sales RepresentativeEdgars Stores Zimbabwe May 2013 - Aug 2015Harare,Zimbabwe• Delivered comprehensive solutions to every customer, boosting top-line revenue growth, customer acquisition levels, and profitability.• Presented, promoted, and sold products/services with compelling arguments to both existing and prospective customers.• Conducted cost-benefit and needs analysis of existing/potential customers to meet their needs.• Cultivated and maintained positive business and customer relationships.• Expedited the resolution of customer problems and complaints to maximize satisfaction.• Achieved and often surpassed agreed-upon sales targets and outcomes within the schedule.• Provided management with insightful reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
Fundiso Machingauta Skills
Fundiso Machingauta Education Details
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First Class -
Prince Edward SchoolHigh School/Secondary Diplomas And Certificates
Frequently Asked Questions about Fundiso Machingauta
What company does Fundiso Machingauta work for?
Fundiso Machingauta works for Terrific Tech (Pvt) Ltd
What is Fundiso Machingauta's role at the current company?
Fundiso Machingauta's current role is Senior Technical Support Specialist & Microsoft Certified Trainer (MCT) | Windows & Microsoft 365 Expert | Advancing Business Success with Product-Led Growth.
What is Fundiso Machingauta's email address?
Fundiso Machingauta's email address is fm****@****hoo.com
What schools did Fundiso Machingauta attend?
Fundiso Machingauta attended Midlands State University, Prince Edward School.
What skills is Fundiso Machingauta known for?
Fundiso Machingauta has skills like Microsoft Office, Customer Service, Microsoft Excel, Leadership, Microsoft Word, Microsoft Powerpoint, Public Speaking, Sales, Marketing, Adobe Photoshop, English, Databases.
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