Fundiso Machingauta Email & Phone Number

Harare, Zimbabwe

• Supervised an IT support team, and managed technical problem reporting within our call logging software, demonstrating a deep understanding of IT issues and effective communication.
• Monitored support operations, and escalated tickets as needed to ensure swift resolution of clients’ problems, focusing on delivering excellent technical and customer service.
• Oversaw the performance of a technical support team, regularly assessed the workforce and implemented necessary changes to ensure efficiency and customer satisfaction.
• Resolved complex issues, and identified customer needs and sales opportunities, demonstrating a deep understanding of our products and services.
• Trained new team members, and developed and implemented comprehensive training programs to ensure they had the necessary knowledge and skills.
• Facilitated transformative learning experiences as a Microsoft Certified Trainer (MCT), and guided professionals towards achieving their Microsoft certifications.

Harare, Zimbabwe

• Specialized in troubleshooting for Windows, Mac, and Linux systems. Managed daily resolution of issues related to Microsoft 365, Azure Active Directory, Exchange Online, Office 365, and on-premises systems like Active.
• Administered servers and systems, ensuring updates and providing backup solutions, disaster recovery, virtualization via VMware and Hyper-V, OS configurations, and data centre security.
• Participated in technical projects, deploying Microsoft technologies like SharePoint, OneDrive, and Teams. Managed mailbox migrations to Exchange Online or hybrid configurations. Deployed third-party solutions like.
• Conducted user training for installations, configurations, deployments, and navigation of selected Microsoft products and third-party solutions within the client’s Windows environment.

• As an advocate for workplace efficiency, I educated clients on leveraging Microsoft 365’s suite to enhance productivity and foster collaboration, ensuring they had the knowledge to utilize these tools effectively.
• Provided tailored recommendations to help businesses unlock the full potential of their Microsoft 365 subscriptions, aligning their unique needs with the optimal suite of services.
• Guided clients through selecting Microsoft 365 plans, I offered expert advice on the array of features and cost-effective options to meet their organizational requirements and financial considerations.
• Dedicated to customer success, I facilitated a smooth transition to Microsoft 365, overseeing subscription setups and upgrades while resolving technical challenges and documenting solutions for future reference.

• Provided technical support and resolved issues related to Microsoft 365.
• Troubleshot connectivity problems, application errors, and security concerns.
• Educated customers on Microsoft 365 usage and best practices.
• Helped customers evaluate benefits of a permanent subscription and provided personalized recommendations.
• Advised on subscription plans and features, and assisted in choosing the best option.
• Guided customers through the upgrade process from trial to permanent subscription.

• Increased customer satisfaction and retention by resolving technical issues with Microsoft 365 products and services.
• Achieved 5-star customer feedback by resolving more than 50 tickets weekly and recommending suitable Microsoft products and services.
• Leveraged product expertise to assist customers in upgrading their subscriptions and operating systems to Windows 11, enhancing their Microsoft experience.

Harare, Zimbabwe

• Championed front-line support for C-suite end-users and senior managers, leveraging exceptional communication and diagnostic skills to effectively assist key individuals within the organization.
• Collaborated and excelled independently in upgrading, backing up, deploying, and maintaining Windows, Mac, and Linux hardware, ERP software, and other applications, demonstrating versatility and technical proficiency.
• Provided expert technical assistance in product evaluations and sourcing, enhancing the organization’s tech stack and optimizing resource allocation.

Harare, Zimbabwe

• Spearheaded network security as an intern, proactively securing the organization’s computer network system. Monitored the network for security concerns, implemented risk mitigation tactics, and escalated issues when.
• Configured and deployed access points, repaired damaged RJ-45 connectors, and ensured employee compliance with company policies through active monitoring.

Borrowdale, Harare.

• Liaised with kitchen staff to ensure accurate food orders and communicated special instructions to minimize food allergy incidents.
• Verified customers’ IDs meticulously to enforce minimum age requirements for alcohol consumption.
• Engaged customers with the day’s specials, provided menu recommendations, and strategically up-sold additional products.
• Managed cash and other payment forms when patrons settled their bills, ensuring smooth transactions.

Harare, Zimbabwe

• Delivered comprehensive solutions to every customer, boosting top-line revenue growth, customer acquisition levels, and profitability.
• Presented, promoted, and sold products/services with compelling arguments to both existing and prospective customers.
• Conducted cost-benefit and needs analysis of existing/potential customers to meet their needs.
• Cultivated and maintained positive business and customer relationships.
• Expedited the resolution of customer problems and complaints to maximize satisfaction.
• Achieved and often surpassed agreed-upon sales targets and outcomes within the schedule.

Bachelor Of Science (B.Sc.), Management Information Systems, First Class

High School/Secondary Diplomas And Certificates