Have you observed a passenger who tweets the moment he/she is upgraded from economy class to Business class. Passenger is delighted with the experience and pledge his/her loyalty towards the air carrier for at least next 10 trips. Why did it happen? Passenger was not offered any discounts, still he became loyal to carrier. It happened because carrier service exceeded passenger expectations. Wouldn't be nice if we can replicate the similar service when we visit hotels, restaurant, hospitals etc. Fungroo is building customer experience management tools by which brand owners can give personalised experience to their customers. So next time you visit a hotel running on Fungroo platform, don't be surprised if the Front desk greets you with your favourite Green tea, with a room which has free wifi and a comfortable mattress which is good for your back problem.