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Vincent Fung Email & Phone Number
Assistant Service Delivery Manager
at
IDEMIA
1 work email found
@att.com
LinkedIn matched
✓ Verified Jul 2026
4 data sources
Profile completeness 100%
Who is Vincent Fung? Overview
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Quick answer
Vincent Fung is listed as Assistant Service Delivery Manager at IDEMIA, based in Singapore. AeroLeads shows a work email signal at att.com and a matched LinkedIn profile for Vincent Fung.
Vincent Fung previously worked as Senior Associate at Pwc Singapore and Service Delivery Assistant Manager at Hitachi Systems Network Technologies. Vincent Fung holds Diploma, Computer Studies from Informatics College.
Company email context
Email format at IDEMIA
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{first}.{last}@att.com
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Profile bio
About Vincent Fung
Experienced with a demonstrated history of working in the telecommunications industry. Skilled in Service Delivery, Manage Customer Requirement, Technical Support, Laptops, Remote Desktop, and Servers. Strong information technology professional with a Diploma focused in Computer Studies from Informatics College.
Listed skills include Technical Support, Servers, Windows Server, Help Desk Support, and 16 others.
Current workplace
Vincent Fung's current company
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8 roles · 21 years
Vincent Fung work experience
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Assistant Service Delivery Manager
Senior Associate
• Monitoring and managing desktop support, IT services desk, and VIP support functions to ensure optimal service.• Provide Partner (VIP) support • Provide guidance to junior engineer• Mobile Device Management (Workspace ONE) administrative• Perform incident/problem determination and escalation to relevant support party for resolution • Log, track and execute IT service requests till resolution, including coordination and communication to relevant support parties• Perform hardware/software installation, functional check and compatibilities validation and review • Root cause analysis - Eng and Co. LLC (Member firm of PwC)• General management of all IT related stuff for the firm.• Maintain the firm IT related enquiry, issue and request.• Proposal of upgrading of hardware or software• Requisition of IT related stuffs• IT Asset Management
Jun 2022 - Dec 2023
Service Delivery Assistant Manager
• Managed service delivery team resources to meet obligations, metrics, and SLAs in contracts across of required functions, including incident, problem, change, reports and service request.• Monitoring and managing desktop support, system and network support, IT services desk, and VIP support functions to ensure optimal service.• Leading personnel management, including staff recruitment, performance assessment, training, and mentoring.• Negotiated support process allowing the client to have basic operational support 24/7, including direct contact with the leadership team in event of system issue after business hours, as well as provide minimal file/system monitoring/ support on weekends and holidays.• Analysed risks related to monthly system maintenance, changes needed/ scheduled for a production environment.• Building strong relationships with teams and management to enable effective dialogue exchange between departments.• Developing a deep understanding and deliver of projects to gain insights into the scope of service delivery.
Aug 2020 - Jun 2022
Executive
• Team Lead role for onsite support engineer • SCCM Administrator to manage Software Center portal for self-installation together with 3rd party application pushdown and security patches deployment • Manage Mobile Device Management(MDM) System • Project Management to handle new system implementation or upgrade • Provide Senior Management (VIP) support • Printing solution management • Active directory management on user account and policy • Windows server maintenance to keep updated and security patches compliant • Perform incident/problem determination and escalation to relevant support party for resolution • Log, track and execute IT service requests till resolution, including coordination and communication to relevant support parties• Perform hardware/software installation, functional check and compatibilities validation and review • Root cause analysis • Off hour standby to maintain services availability
Jan 2018 - Aug 2020
Technical Support Engineer
• Tier 2 support - Service Delivery• Requests for support, system down emergencies, errors and triage of hardware, software, network and/or telephony problems• Manage support tickets and work directly with users through remote, phone and email to solve technical issues• Minor servers support like file & print server• Systems deployment for corporate user• Remote support for other countries office• New system, O/S, application testing• Configure system with SCCM• Lead of project (How-to Video, IT Tips for user)• Off hour standby for services availability
Apr 2010 - Jan 2018
Mis Helpdesk
• Support end-user for PCs and laptops• Printer sharing management (Print server sharing)• Software application support (Windows XP/Vista, Microsoft Office etc) • E-mail support (Lotus Notes) • Troubleshooting (Hardware failure)• System standard image creation• Networking support • Remote and phone support for local and subsidiaries • Helpdesk service
Feb 2007 - Apr 2010
It Support
Nanofilm Technologies International Pte. Ltd.
• Support end-user for PCs and laptops • Maintenance for Windows servers • Active Directory and e-mail account creation • Administration for server storage and mail servers • Network support and cabling • Install operating system & utilities software • Backup server by schedule • Printers and scanners support
2006 - 2007
~1 yr
1 education record
Vincent Fung education
FAQ
Frequently asked questions about Vincent Fung
Quick answers generated from the profile data available on this page.
What company does Vincent Fung work for?
Vincent Fung works for IDEMIA.
What is Vincent Fung's role at IDEMIA?
Vincent Fung is listed as Assistant Service Delivery Manager at IDEMIA.
What is Vincent Fung's email address?
AeroLeads has found 1 work email signal at @att.com for Vincent Fung at IDEMIA.
Where is Vincent Fung based?
Vincent Fung is based in Singapore while working with IDEMIA.
What companies has Vincent Fung worked for?
Vincent Fung has worked for Idemia, Pwc Singapore, Hitachi Systems Network Technologies, Resorts World Sentosa, and At&T.
How can I contact Vincent Fung?
You can use AeroLeads to view verified contact signals for Vincent Fung at IDEMIA, including work email, phone, and LinkedIn data when available.
What schools did Vincent Fung attend?
Vincent Fung holds Diploma, Computer Studies from Informatics College.
What skills is Vincent Fung known for?
Vincent Fung is listed with skills including Technical Support, Servers, Windows Server, Help Desk Support, Networking, Operating Systems, Active Directory, and Troubleshooting.
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