● Using Nagios and other network monitoring tools, I constantly monitored and maintained the company's infrastructure, including point-to-point links, leased lines, fiber links, 1gb, and 10gb links, detecting and resolving issues, conducting regular maintenance, and updates, resulting in increased productivity and efficiency for the employees, as well as improved customer satisfaction due to reliable network services● Communicate with end-users through different channels, providing customer service and technical support for hardware and software, and maintained a knowledge base by documenting issues and resolutions, resulting in improved customer satisfaction, loyalty, reputation, and contributing to the company's growth and success. Communicate and translate technical information to non-technical end users; maintain communication and monitor incident through resolution.● Automating the daily report generation process by writing a Python script that consolidated data from multiple Excel sheets, increasing efficiency and accuracy, and reducing the risk of errors that could occur during manual data entry, ultimately saving time and enabling the team to focus on other important tasks, which had a positive impact on the company's productivity and effectiveness.

• Providing assistance in ticket management and reporting tasks.• Monitor the performance and capacity of computer systems, servers, network devices using a variety of tools.• Escalate the issue to management or other IT resources• Management and maintenance of IT systems• Diagnosing and repairing faults• Resolving network issues • Configuring hardware and software• Liaising with customers to quickly resolve their problems• Providing timely and accurate customer feedback• Supporting the roll-out of new applications, network equipment, etc.

• Identifying hardware and software solutions.• Maintenance, repair, and installation of IT systems.• Follow-up with clients to ensure the problem is resolved.

• Learnt web development technologies like HTML, CSS, JAVASCRIPT