• Supervise projects from start to finish.• Project research and analysis.• Monitor project team and vendors.• Develop SOP for clients projects.• Manage communication between client and project team.

• Plan & Coordinate in preparing reports, administrative task, Dossier Archiving, Project Management, monitoring and facilitation of meetings.• Monitors and co-ordinate the project team to ensure the project remains on track, including carrying out of survey.• I prepare tables for follow ups e.g. proposals, project charter, scope and update deadline date for projects.• Update tables for input/output project documents (time sheets, client’s database, and purchase orders).• Maintained a comprehensive client and contact database. • Effectively managed departmental expenses to stay within allocated budget.• Developed rapport with the customer by handling difficult issues with professionalism.• Provided detailed monthly department reports and updates to management.• Maintain Interpersonal Relationship with Customer and retention of customers• Identified areas of opportunity and money losing product; devised strategy to turn around operations

• Attending to customers and their complaints and resolve within expected time frame.• Managing clients orders through the database. • Increased customer satisfaction and service quality as per established standards.• Maintained regular contact with clients• Obtained regular feedback from client and ensure that comments or complains are attended to.• Achieved branch overall profitability target.• Handled record of client interactions, recording details of inquiries, complains or comments as well as actions taken

• Responsible for coordinating activities at the school in the absence of the proprietress.• Record keeping and analyzing.• Conducting trainings for teachers at the school.• Managing and responding to requests and enquiries from parents.• Conducting and scheduling of Meeting, writing minutes and reports.• Plans itinerary for the director.• Responsible for office management and secretariat duties.