Funmilola Taiwo Email & Phone Number

Lagos, Nigeria

Lagos, Nigeria

- Build and maintain relationships with customers and other key stakeholders.- Provide support to customers across various platforms such as emails, WhatsApp, other social media handles.- Conduct customer retention surveys to measure client's satisfaction with the products and services purchased.- Liaise with management and other stakeholders to implement requests and pain points customers have identified.- Contribute to bookkeeping operations by preparing Pro-forma invoices and tax invoices.

Lagos, Nigeria

• Co-managed mobile banking activations for new and existing customers to reduce visits to the banking hall.• Contributed to the increase in customer engagement on the use of the mobile banking application.• Handled ATM card activation for new and existing customers.• Served as the first line of support for customer concerns.