Assistant Manager
Current● Monitoring of shipments on the daily basis which are dispatched from Pan India Warehouses.● End to End tracking of all shipments which are successfully picked up from Warehouses and if any exception occurred due to various reasons, concerned Courier partner is informed over the mail.● Handling various complaint which includes damaged products, missing products, wrong products, POD and exception handling during in-transit of shipments due to different reasons (Address, Premises locked and Customer not responding).● Preparation of various reports:Daily Reports: Sale summary, Dispatch Report and Delay shipmentsWeekly Reports: Delivery report, RTO report, In-transit exception reportMonthly Reports: Complete reports of entire month which shared above and courier performance report● Prepare analysis and managing delivery pin codes (25K) marking them in Black and Grey list as per courier performance viz. Direct tie-up Bluedart, ECOM, Xpressbees, Delhivery, Dotzot, Ekart & Indirect tie-up with Pickrr and Shipyaari● Meeting with Courier partners regarding their performance and plan of action to improve the services.● Monthly claim settlement with courier partner on those shipments which are damaged, lost and RTO with fake exceptions.● Escalation cases handling from Management.● Quarterly Operational Review presentation to the Management.
