• I process both local and international shipments for delivery, which includes parcel weighing, packaging, and contents verification.• I communicate both verbally and in writing with customers, prospective customers, stakeholders, and business owners to address issues and perform marketing activities.• I provide customer service to on-site and online customers regarding complaints, shipment tracking, bookings, and inquiries.• I perform customer satisfaction checks to make sure the customer experience meets customer expectations and do a follow-up on the courier delivery.• In order to ensure that the office supplies necessary for the day-to-day operation of the company are accessible, I take note of the stationery.• Additionally, I also keep daily records of sales.

• Majorly, I assisted in typing, printing, and photocopying of meetings memo and other documents as required by my supervisor.• I also assisted in documenting mails from several departments into the Statistics of Bureau ledger book.• Monthly recording of office equipment, accessories required for restocking or replacement.

• My responsibilities included registering guests, managing reservations, and providing information about rooms, rates and amenities. • Responded to both internal and external phone calls. • I ensured that guests were having a positive memorable moment at the hotel.