Customer Service Representative
Current• I process both local and international shipments for delivery, which includes parcel weighing, packaging, and contents verification.• I communicate both verbally and in writing with customers, prospective customers, stakeholders, and business owners to address issues and perform marketing activities.• I provide customer service to on-site and online customers regarding complaints, shipment tracking, bookings, and inquiries.• I perform customer satisfaction checks to make sure the customer experience meets customer expectations and do a follow-up on the courier delivery.• In order to ensure that the office supplies necessary for the day-to-day operation of the company are accessible, I take note of the stationery.• Additionally, I also keep daily records of sales.