KATSANA Holdings is an investment holding company, owning three main brands:- KATSANA Integrated Vehicle Operation Platform (www.katsana.com)- DriveMark Reward Ecosystem for Safe Drivers (www.getdrivemark.com)- A stealth brand, expected to be ready in 2023.

Handles JomSocial ownership transition from Slashes & Dots Sdn Bhd to IJoomla LLC, USA.Responsible in locating, liaising, and setting up a new Malaysian office in Kuala Lumpur which include logistic handling, negotiations and lease signing up with the office owner, to setting up utilities of the new office and managing contractors in furnishing the working space.Ensuring a smooth transition period from the old Malaysian owner to the new USA owner by keeping customers updated, and developers & support personnel motivated and informed.Manage multinational development teams in Malaysia, Indonesia, Vietnam, and support team based in Poland, Vietnam and Indonesia.Act as the intermediate between the stakeholders, customers, developers and support team personnels, managing and delivering expectations.Manage resource allocation and distribution across affected channels

Coordinate development effort across multinational development & support teams in Malaysia, Indonesia, Vietnam, Poland, Hong Kong and BelgiumDraft, distribute, elaborate and execute project objectives, schedule, milestones and workflow to the development teams.Ensuring the quality, integrity, and delivery of the project with respect to time, budget, scope, change and resources.Draft, implement and execute software release cyclesIdentify new features to be implemented with regard to customer demand, project goals, operating limitations and development technicalities.Assess known & potential project issues, identify solutions, and release fixes to customers in a timely fashion according to a defined SOP.

Analyse policies with regard to customer service and efficiency, recommending policy updates and workflow improvement as needed.Ensuring the accuracy, consistency and user-friendliness of outgoing official information and documentation.Supervise and provide advanced training for support team members to keep up with latest updates and technologies.Projects (inexhaustive):- Initiate JomSocial Translation project to localize JomSocial into 20+ languages.- Initiate 3rd-party Template Developer engagement program to migrate outdated themes to be compatible with latest JomSocial version.- Migrating JomSocial Support Forum to Support Ticket system and native Joomla support forum.

A part-time position to fund my architectural degree.Provide timely and friendly assistance to customers with the scope (inexhaustive): - PHP applications (JomComment, MyBlog, JomSocial) on an open-source CMS platform, Joomla!- Apache/PHP system compliance with application requirements: GD Library, Imagick, FFMPEG, and other modules- sales inquiries and feature elaboration of the products- HTML/PHP/CSS customizations as required by customers and deem supported by the policy

A temporary post high-school experience that allowed me to contribute in- Official 2004 Diary of the HRH Sultan of Kelantan publication- Design and strategic implementation of publications for various state charters