Lead the Customer Success department, overseeing a team that manages critical accounts and ensures seamless client onboarding and retention.

Steered product management for two digital platforms, guiding their development from ideation to market release, while ensuring alignment with customer needs and business objectives.

-Managed relationships with the company’s most significant clients, ensuring smooth onboarding and ongoing support.-Led the analysis and development of new product features, overseeing the entire process from testing to implementation and client training.-Played a key role in refining the product to better meet client needs, ensuring its competitiveness in the market.

- Led sales and business development efforts for a SaaS platform, focusing on e-commerce and marketplace integration.- Successfully drove a significant increase in sales over two years by executing targeted growth hacking strategies and customer acquisition campaigns.- Gained deep expertise in the e-commerce domain, particularly in the areas of SaaS product sales, digital marketing, and multi-channel operation optimization.

- Actively participated in the sales and supply chain processes for luxury automotive brands, including Aston Martin, Porsche and Ferrari.- Prepared detailed procurement and sales reports for C-level executives, contributing to high-level decision-making processes.- Supported strategic partnership meetings, helping to foster relationships with key stakeholders and driving business growth.