Jeevan Kumar G Email & Phone Number

Managing the support issues on all platforms

1. Managing the day-to-day activities of the team.2. Empowering team members with skills to improve their confidence, product knowledge, and communication skills.3. Delegating tasks to team members.4. Conducting training of team members to maximize their potential.

1. Testing the Application to find out the bugs, and forwarding it to the dev team. 2. Taking the escalated issues and applying the technical knowledge in resolving the issue.3. Training the team on the application and on providing support.4. Doing a beta test on the bug fix provided by the devs and providing feedback on the same.

1. Taking ownership of customer issues, troubleshooting problems, and see them through to resolution.2. Escalate unresolved issues to the appropriate internal teams3. Collecting prompt and accurate feedback from customers and forwarding it to the dev team.4. Documenting knowledge in the form of solution articles.

Bengaluru, Karnataka, India

1. Troubleshooting the hardware and software issues faced by the users.2. Install and maintain equipment and software as per the company's needs.3. Test, install and set up application programs on user workstations.5. Managing Active Directory and making necessary changes to improve security and efficiency. 6. Maintain and upgrade equipment as needed. 7. Monitor the performance of a company's desktop infrastructure and provide suggestions to improve efficiency.

Bengaluru, Karnataka, India

1. Taking ownership of customer issues, troubleshooting problems, and see them through to resolution.2. Escalate unresolved issues to the appropriate internal teams3. Testing the product for recurrence of the issue and providing more information to the respective teamon the problem.4. Taking the frequently asked questions, and turning them into knowledge database for betterinformation in the community.

Bengaluru, Karnataka, India