Michael Fusco

Michael Fusco Email and Phone Number

Senior Business Analyst for Infrastructure • IT Infrastructure @ APM Terminals
Los Angeles, CA, US
Michael Fusco's Location
Los Angeles, California, United States, United States
Michael Fusco's Contact Details
About Michael Fusco

30 Years experienced Network Engineer/System Admin/Security/SaaS with focus on Network Infrastructure, Security, Process/Procedure and Database Management, including 15 years of experience in a Management Capacity. I provide knowledge and expertise for both technology and business operations towards a company’s overall success and ease to do business with their clients. I have the ability to Design, Implement, Upgrade, Expand and Troubleshoot... pretty much anything which is managed by keyboard with proper RW creds and a Manual.I can provide Technical hands-on, management and consultation of Enterprise Private Cloud infrastructures for Hospitality, Healthcare, Education, Municipal/State Government and Financial (Banks) over the last decade with networks ranging from medium single site locations (20 to 40 nodes) to large/enterprise multi-site and multiple access networks (2000+ nodes) with mixed manufactures equipment: macOS, AWS, Azure-AD, MS-Entity, JAMF, NAC, VMware, Aruba, Cisco, Juniper, GCP, Extreme, Avaya, Check-Point, Palo Alto, NetGate... Windows and Linux based Servers.Specialties: Enterprise Information Systems Technology Services (EISTS)MPLS, TCP/IP, Firewalls, IP VPN, SaaS, WaaS, NAC, 802.1x, EAP-TLS..Oracle, SQL, PL/SQL, SAP; Salesforce.com, TigerPaw CRM, Microsoft CRM, ConnectWise PSAC/C++, Perl, Bash, Java; Linux/Unix Admin, BASH/ZSH, Windows Server Admin, PowerShellTechnical & Strategic Leadership; Business Process Improvement; IT Operations & ManagementMathematical & Statistical Modeling; Technical Writing; DevOps; AWS/CGP/Azure/VMware Software Defined Networking, Policy, Security...

Michael Fusco's Current Company Details
APM Terminals

Apm Terminals

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Senior Business Analyst for Infrastructure • IT Infrastructure
Los Angeles, CA, US
Website:
apmterminals.com
Employees:
9109
Michael Fusco Work Experience Details
  • Apm Terminals
    Senior Business Analyst For Infrastructure • It Infrastructure
    Apm Terminals
    Los Angeles, Ca, Us
  • Apm Terminals
    Infrastructure Engineer
    Apm Terminals Apr 2024 - Present
    The Hague, Zh, Nl
    * Design and Implementation of Layer 2 and Layer 3 topologies for loss-less ethernet for industrial protocols.* Diagnosis and Resolve issues with 802.3, 802.11, 802.1x, static routes, OSPF, BGP, Firewalls, Cyber Security and Applicaitons which provide services to the terminal: DNS, DHCP, NTP, PTP, RADIUS, TACACS.* Manager of 514 Cisco Industrial Ethernet, Nexus, Fiber Channel, Catalyst and Linksys Switches* Manager of 225 Cisco Thin Wireless Access Points for 484 acres of Outdoor 802.11a/b/g/n/ac/ax Wi-Fi Services.* Define Method of Procedures (MOPs) for standard and normal changes for consistency of execute by APM Terminal and Vendor Staff.* Coordinate with multiple vendors on projects time-line and scopes for successful implementation of repairs or new services.* Define Change Control work-flows for ticket execution, approval and documentation for audits and tracking.* Define and Track Key Performance Indicator (KPIs) for weekly and monthly progress on reliability, redundancy and resiliency of the LAN, WAN, WLAN, Spine/Leaf, Data Centers, Applications and Services.
  • Selectqos
    Senior Network Architect
    Selectqos Oct 2022 - Dec 2023
    Microsoft Entity (Intune) Architect/Development/Roll-Out on Multiple Platforms:* Windows 10/11 Pro; macOS (Ventura/Sonoma); Android 13 (COPO/COPE/WorkProfile) and iOS (WorkProfile)Determine Business Dependencies and SaaS per Conditional Access (Groups/Enterprise App)* Application packing per OS Security requirements:* Managed Google and Built-In for Android* iOS Store and Built-in for iOS/iPad* Microsoft Store, O365 and LOB for Windows x64/x32 Professional (apps only Home)* DMG/PKG for .App, LOB for Apple Certified, O365 and Scripting for macOS* Device Configuration Profiles: Templates, Settings, Property Lists, JSON and Registry Keys* Scripts for Linux/macOS to provide: On-Boot sudo/local admin/staff, locate db, etc… * Scripts for Linux/macOS to provide: homebrew install, repo based applications installs.* Define Compliance Polices for Zero Day, Best Practices and Least Expose operation of assets.* Microsoft Edge Sync with AutoFill for Token based TFA and Enterprise App Single-Sign On SSONetGate pfSense (FreeBSD) WAN Router with Zero Trust: Squid, DNS Block, EDLs, VPNs, SD-WANs, IPv4 (DHCP), IPv6 (SLAAC), Let's Encrypt with AMCEConnectWise PSA (Manage) Set-up Table and Board Configuration for 3 Departments (Sales/Ops/Finance) with Service and Project Boards for Geographic, Customer Specific and Internal operations with Ticket Tracking and processing.* WorkFlows (Automation) defined for Ticket/Activity/Opps/Project Processing and External/Internal Communications thru Email; Web and Customer Portal.* Discovery and Defining of Processes and Procedures for Corporate Controls and Quality. * Product Catalogue expanded from ~300 to ~10k unique parts with reference and vendors.* Operations: Warehouse; Coordinators (ProjMgr, Dispatch); Engineering (New Department):Cisco Meraki Full Stack MX/MS/MR/MG for 150 Retail locations, New Store Openings, with Shopify POS and Chainway RFID for Store in US/CAN, (Kitted/Templated; increased Productivity 22%)
  • Nasa Jet Propulsion Laboratory
    Senior Network Engineer
    Nasa Jet Propulsion Laboratory Apr 2021 - Oct 2022
    Pasadena, Ca, Us
    • Providing Support for Corporate, Operational and Research Networks for processing of Real-Timetelemetry, Experiments, Development or General Corporate access.• Resolving requests and incidents ticket thru ServiceNow and JIRA• Managing and Deploying Firewalls: Palo Alto HA Pairs, Pulse Connect Secure Clusters and Pulse Profiler Secure Clusters.• Managing and Deploying BGP/OSPF Routing and 802.1q/VXLAN Switching in Juniper QFabric.• AWS networking services (VPC, Direct Connect, Route 53, Transit Gateway, etc)• Azure networking services (Virtual Networks, ExpressRoute, DNS etc)• Architecture for new solutions to support Work From Home during Covid:• Creation of Host Check/Health Check policies for PCS/GP to deploy workstation compliance on all remote machines; Went from N-12 in OS version to N-2 in 6 months.• Audit and Proposed Improvement for Pulse Profiler Secure (NAC and 802.1x)• NAC roll-out of 802.1x with EAP-TLS on Native Clients, Machine Certs and User/Passphase for Client and Server authentication on Cisco Wireless, Juniper Access and Pulse Secure VPN• Deployment of Palo Alto User-ID for User-Based/Role-base Access for remote users to provide secure access.• Creation of Palo Alto Panorama Templates, Stacks and Device Groups for consistent and secure infrastructure.• F5 Load Balancer in GTM and LTM mode with Pool size of 128 to 512 for Windows/Linux Servers• Exceeding SLA requirements, clear communication and execution of architect changes.• Monitoring (AKIPS, EM7, Bash Scripts, RESTAPI)• Service-Level Objectives (SLI, SLO, SLA, Error Budget, Burn Rate)
  • Warp2Biz
    Senior Network Engineer
    Warp2Biz Nov 2020 - Feb 2021
    * Audit of Wireless ISP (WISP) network topology, power management, operations and monitoring technologies to provide a 21st Century best practices, reliable and consistent offering for customers.* Redesign the Production Wireless ISP Network from Static Routes to OSPF based with multiple Stub Areas, BackBone to redundant ISP BGP Links and BFD verification of Licensed (High Capacity/High Frequency) vs. UnLicensed (Std Capacity, 5Ghz) for automation of weather related outages,* Convert a MikroTik based WISP network from Switch Port Access based to Trunk based, providing the foundation for a route based network vs. switched. * Add Manufacture. MIBs to Nagios and PTRG monitor systems for metrics based alerting and management.* Design DC Voltage based power plants and network equipment to reduce deployment costs, designs, upgrades and provide 8 to 24 hours of battery back-ups based on -48VDC Battery arrays. * Automatic VAC Power transfer from Utility to Generator for extended outages.* Installation/management and resolution of Ubiquiti Wireless backHauls (~300 links) and MikroTik Routers (~230) providing Wireless based internet Access and VoIP telecommunications for Los Angeles and Orange counties.
  • The Walt Disney Studios
    Senior Network Engineer
    The Walt Disney Studios Feb 2020 - Nov 2020
    Burbank, Ca, Us
    Providing Support for Post-Production and Production network and content for Disney Studios, Burbank and Marvel Entertainment, Burbank.Resolving requests and incidents ticket thru SysAidManaging and Deploying Firewall rules and access control on 20 Palo Alto, 5 Pulse Secure and 1 Cisco Wireless Controller.Managing and Deploying BGP-EVPN route-instances on Juniper QFX, MX and EX Switches and Routers, ~400 total Route/Switch appliancesAWS networking services (VPC, Direct Connect, Route 53, Transit Gateway, etc)Azure networking services (Virtual Networks, ExpressRoute, DNS etc)F5 Load Balancer in GTM and LTM mode with Pool size of 512 to 1024 for Windows/Linux ServersArchitecture and Redesigns for new solutions to support Work From Home durring Covid and California Lock Downs:* Deployment of Palo Alto VPNaaS Prisma Access with HIP Compliance for Global Protect.* Deployment of 60 PA-220 NGFW for remote VPN access to allow secure communication to Red Post-Production content.* Inventing and creation of Palo Alto Panorama Templates, Stacks and Device Groups for consistent and secure infrastructure.* Deployment and configuration and Amulet/Teradici PCoIP DXZ and DXT Solutions.* Proper Documentation in a clear and instructive format for Tier 1 Support, Department Peers and departments dependent on the infrastructure Provide Excellent customer service by exceeding SLA requirements, clear communication and execution of add/moves/changes with verification and accuracyDeployment of ELK for centralized logging. Creating custom filters in LogStash for Juniper, Palo Alto and Pulse Secure Syslog messaging and ElasticSearch Population.
  • Unitas Global
    Lead Operations Engineer And Technical Account Manager
    Unitas Global Feb 2016 - Feb 2020
    Chicago, Illinois, Us
    • Cloud as a Service (CaaS) provider supporting a variety of Hosted and Managed Services.• AWS networking services (VPC, Direct Connect, Route 53, Transit Gateway, etc)• Azure networking services (Virtual Networks, ExpressRoute, DNS etc)• Brocade NetIron and MLXes (Edge Router BGP), ICX, VDX and ADX.• Cisco IOS and NS-OX for LAN, WAN, iSCSI, EIGRP• Cisco ASA NGFW and Juniper SRX FWs for ACL, NAT, Routing, AnyConnect• Palo Alto 200, 5000 and 7000 Series Firewalls with WildFire, AnitVirus and GlobalProtect Clients• Cisco Meraki Full Stack MX/MS/MR/MG for 2500 Retail Store locations located in US; MSP Contract. • F5 Load Balancer in GTM and LTM mode with Pool size of 128 to 512 for Windows/Linux Servers• Windows Active Directory 2012 R2: DNS, DHCP, NPS, Print Server, IIS 6.0, IIS 7.0, Hyper-V• VMWare ESXi 6.5 SU1/SU2 Standalone, vCenter, Local/San Storage Fiber/CIFS• VMWare vCloud Automation Center (vCAC) with vIAAS, vEdge, and vShield • Linux CentOS 5.x/6.x, LAMP, BIND, SendMail, iptables, pam.d, NFS/NIS, SAMBA• Science Logic EM7 Hybrid Monitoring for 5000+elements World Wideo Migration of 1500 active nodes (18 mos) from Solarwinds Orion, NPM, NCM, NTA, SAM to SL1 Devices, Monitors and Snippets with Plixer for NetFlow.o Python 2.7 Snippet Development for SNMP and Database Scriptso Technology Improvements, Quarterly Maintenance, Upgrade Rational, RCAso Custom Monitoring Metrics and Alerting Systems based on unique customer requirementso Proactive Capacity and Growth models based on contract renewals and future proofing.• Design and Deployment of Cloud as a Service Hosted Environments, up to application Layer.o High Available, Fault tolerant Infrastructure for Customer’s Tenants unique environments.o eBGP and iBGP configuration for Edge Routing and Advertising for Multi-Customer POPs.o Compute Nodes (Vmware/Hypervisor/OpenStack) for Customer Managed Instanceso Multi-Tenant Security and Segregation Projects for Resource allocation.
  • Dole Food Company
    Wan Network Specialist And Project Manager
    Dole Food Company May 2015 - Dec 2015
    Charlotte, North Carolina, Us
    • Plan and track key project milestones and employ client’s technical resources or key partners to meet the requirements of the project.• Communicate project status on an agreed schedule and conduct regular team meetings.• Ensure client’s security & technological standards are adhered to and proper implementation of those standards occurs.• Involve the business at the correct times and secure the resources and commitment from the divisional IT leadership to drive the project to a successful conclusion.• Global Site Classification system with Cisco Application Accelerators (WaaS) reference, based on Business and Operational metrics, classified 250 Dole Locations as one of 6 classifications • Define a SD-WAN Application routes and Security Reference Architecture for each site class which determines the CAPEX and OPEX requirements per site. • Creation of a Power Shell 4.0 script to poll all Windows OS servers to determine which Listening ports are assigned to which services. o Results from Scripts in combination with an Application Rationalization survey, define a Quality of Service system to prioritize traffic based on Business Value/Impact as well as user dependence and Protocol type. o Creation of Group Policy Objects based on Service/Executable to mark traffic based on the Server to insure accurate deployment across 400+ Applications on 500 Servers Globally. • MS Project Plan for 4 organizations within Dole, assigned activities, tracking and scheduling, Budget and CAPEX allocation to organizations for deployment and upgrades. • Address identified monitoring gaps at specified sites and enhances monitoring capabilities. Include a survey of client’s existing tools and a recommendation leveraging existing licenses where possible to contain costs.• Evaluate current WAN providers’ end to end performance relative to the agreed upon SLAs. Recommend a vendor strategy for WAN and Internet providers globally.
  • Guidance Software
    Senior Network Architect
    Guidance Software Sep 2012 - Feb 2015
    Pasadena, California, Us
    • Windows 2000, 2003, 2003 R2, 2008, 2008 R2 Server and Advance Server• Active Directory, Roles: DNS, DHCP, NPS, Print Server, IIS 6.0, IIS 7.0, Hyper-V• Exchange 2007, Exchange 2010, Edge Transport, HUB, CAS, DAG• MS SQL Server Standard/Enterprise Edition 2008 R2 (Server/Service/SQL)• MS Lync 2010 Enterprise with Mediation Server SIP Trunks to Avaya’s and Level 3• Wired/Wireless based 802.1x authentication (NAC) and Policy Enforcement.• Windows NPS RADIUS, NAC, DHCP using 802.1x for Windows Workstation• Cisco Catalyst 6500, 4500, 3x00 Series Switches IOS 15.2 Layer2/Layer3/ACLs• Cisco ASA 5x00 Series, Release 9.x, L2L Tunnels, Firewall, AnyConnect• CheckPoint UTM-1 1070 and Smart-1 Gaia for Firewall in DMZes• F5 Load Balancer in GTM and LTM mode with Pool size of 128 to 512 for Windows/Linux Servers• Cisco Wireless 5500 Series and Aruba 3600/650 Series, 802.11a/b/g/n/ac, MIMO.• VMWare ESXi 5.5 SU1/SU2 Standalone, vCenter, Local/San Storage Fiber/CIFS• VMWare vCloud Automation Center (vCAC) with vIAAS, vEdge, and vShield • Linux CentOS 5.x/6.x, LAMP, BIND, SendMail, iptables, pam.d, NFS/NIS, SAMBA• Network Sentry Bradford Director and Application Server 6.x/7.x• Avaya S8500 Release 6.x running 450 IP Phones, Contact Center 6.0 with 25 Agents• Avaya IP Office Release 9.x running 450 IP Phones, SIP Trunks to Level3/MS Lync 2010• Layer 2/Layer 3collapse and consolidation of HQ/Branches over ATT AVPN MPLS BGP/OSPF• Solarwinds Orion 11.x, NPM, NCM, NTA, WPM, UDT, SAM, Confio Ignite (DBA)• Solarwinds Deployed for SNMP v2/v3 15K Nodes, SAM 750 Services/Counters, NCM 75 (above)• Custom SQL Alerts/Queries Dynamic Alerts, Clean-up and efficiency• Design and Deployment of 4 Digit Dial Plan (conversion from 3 digit) based on DIOD.• Design and Deployment of System Redundancy and Failover between Branches and HQ/DCs.• OPEX reduction 15% year over year thru contact negotiations, proper inventory mgmt. and reeducation in obsolete devices/services.
  • Avaya
    Us Business Development; Networking Solutions
    Avaya Jan 2010 - May 2012
    Morristown, New Jersey, Us
    • Technical Account Executive for the Western Region (11 States, 20 Channels and 150+ Clients).• Engineered and Design logic and processes for Enterprise Configuration Data (ECD) to support all NPI and Updates released over the last three years for improved reseller and revenue generation.• Cross-Product support for Avaya Solution Designer (ASD) to support heritage Nortel products for both sales engineering and price model for improve adoption.• Development of Logic/Process/Provisioning rules for Design Tools which used "Sales" input and outputted a technical design, BOM and Cost.• Legal and Technical writing for our Process and Products (about 125 pages written within 6 months)• Provide Technical and Product development and updates: Switches (Edge and Core), Routers, VPN/SSL Solutions, Network Access Control, Wireless 802.11a/b/g/n• Design and Deployment of LAN/WAN, Wifi, Remote Access and Security solutions.• Provide specific technical support for Hospitality, Healthcare, Education, Municipal/State Gov.Extensive knowledge and experience in:• Routing protocols OSPF, BGP, VRRP, PIM/PIM-SM• WAN connectivity such as T1/T3, OC3, Frame-relay, ATM, Carrier Ethernet, xDSL• Spanning-tree, MLT, SMLT, LACP, Load balancing• Quality Of Service (QoS) understanding and configuration to support Voice, Video, and applications• Excellent understanding of VPN - site to site, client, IPSEC (IKE, DH and Cyphers)• Firewalls – NAT/PAT, ACL configuration, IPSec and SSL VPN• RADIUS and AAA for network authentication, Authorization, and Accounting• NAC integration with data and wireless infrastructure based on AD/LDAP/RADIUS Databases• Strong background in wireless communication design, configuration: site assessment and audit• Wireless WIPS and Security deployment WEP2/WAP2, Non-Broadcast SSID, MAC and Portal• Experience in managing infrastructure operations and: SSAE 16, SAS 70, SOC 2, HIPAA, PCI DSS, Safe Harbor and ISOO 1799
  • Nortel
    Principal Technical Account Manager
    Nortel Aug 2008 - Jan 2010
    Ca
    • Technical Account Executive providing Nortel Voice & Data tech support for Customer and Vendors.• Managed multiple client verticals and Channels within the state of Hawaii, California and Nevada.• Provide specific technical support for Hospitality, Healthcare, Education, Municipal/State Gov.• Provide Cost Benefit Analysis and Risk-Mitigation for existing customers on technology decisions.• Nortel CS1000/M1 PBX, Meridian Mail/CallPilot, Symposium Call Center/Contact Center Server• Nortel Ethernet Routing Switch, Contivity, Wireless LAN, Ignition Server (NAC), Management.• Cross Manufacture Support for Cisco, Avaya, NEC, Mitel, Juniper, Extreme Interop.• Product Bulletins, Software Updates and Patches, Documentation and Design.• Deployment for Voice and Data Networks (TDM, VoIP, SIP, H.323, VLAN, IP, Security, VPN)• Installation Trump Hotel Waikiki: 38 IDF, Dual Fiber Core Switch, 2 WAN Routers, 250 Wifi APs.• Experience in managing infrastructure operations and: SSAE 16, SAS 70, SOC 2, HIPAA, PCI DSS, Safe Harbor and ISOO 1799
  • Scottel Voice And Data
    Information Technology Manager
    Scottel Voice And Data Nov 2003 - Aug 2008
    Us
    • Management of Microsoft AD/Exchange Servers, SQL Database, Terminal Services, VoIP PBX.• Management of Cisco/Nortel Remote Access/VPN, Tasman Router, Nortel Ethernet Routing Switches, Cisco Catalyst Switches, Nortel/Tasman Firewall, Open Filter SPAM Filter.• Management of BlackBerry Redirect Server, Veritas Backup Exec and TigerPaw CRM. • Created a Web Base “QuoteBuilder” tool which provide Material, Labor and 3rd party attached products within a single webpage. This allowed all Sales Engineers and Account Executives to produce a Solution of Mix manufacture products within a single interface and insure all proposals contained all dependent materials thru Automation.o Increase productive 70% in ability to generate Bidso Reduced the number of incomplete/invalid bids by 33%.• Generated consistent and accurate quotes connected directly into the CRM and Order Managemento Accurate Forecasting, simplified OM and direct tracking from Quote/Proposal thru Project Planning, Ordering, Invoicing and Cut-over with accurate cost/revenue reporting.o Increased revenues by 9% based on overhead reduction and reduced installation labor.o Creation of multiple Crystal Report templates specific to departments and customers.• Deployed Project Plan Template which tracked Hours, Material, Costs and Invoicing/Payments to insure all jobs were controlled and manageable proactively.• Technical Manager and Quality Assurance for Sales Engineering Department, 8 direct reports.• Implementation of Layer2/Layer3 Networks, LAM/WAN, Remote Access, QoS.• Support for Mix Manufacture environments: o Cisco Catalyst 2900, 3x00 and 6500 series Switches, Cisco ISRT 2800 Series Routerso Juniper SRX Routers and Extreme ex Series Switcheso Check Point Firewall, Tasman Routers, ASA 500, Nortel Contivity 1000 & 1700 serieso Nortel VoIp Solutions: CS1000, CallPilot, Symposium Contact Centero AVST CallXpress, RightFax, Inline 2020, Point of Sale Systems (POS), Property Management Systems (PMS)
  • California State Polytechnic University, San Luis Obsipo
    Assistant Technical Director For Calpoly Little Theater
    California State Polytechnic University, San Luis Obsipo Jun 2000 - Sep 2003
    San Luis Obispo, Ca, Us
    • Primary Benefit of this position: Live Performance require perfection of execution: no excuses, delegation or quick talk can resolve the lack of proper planning and dereliction of duty. • Provide Day to Day operations, Stage management and instructions to Stage Hands and Technical Staff (between 2 to 10 people depending on performance). • Insure all aspects of the performance are on-scheduled based on queues, timing and direction. • Managing the Load-In/Load-Out of an Incoming performer and their stage equipment • Providing technical expertise on Queue-to-Queue, Stage Lighting (Hanging, Aiming, Focus, Gel). • Providing Rigging, Stage Pipes, Fly-ins and other stage effects within production and rehearsal. • Safety coordinator for Crew and Hands • Stage Manager for productions and events, responsible for the performance from start to finish. • Preform Theater upgrades to Dimmer System, Audio Systems, Networks, Power Plant (110VAC, 220VAC and -48VDC) • Preform Construction improvements to Stage and House: New Stage Floor, Rigging Post, Cable Plant and communications system.
  • California State Polytechnic University, San Luis Obsipo
    Network Operations Specialist
    California State Polytechnic University, San Luis Obsipo Jun 2000 - Sep 2003
    San Luis Obispo, Ca, Us
    • Provide Maintenance/Troubleshooting and Design for Network backbone between University and individual Colleges as well as access to Centralized Services (Servers/WAN/DNS/DHCP/AD/Etc...) • Maintain Cisco Network: 16 3640 Routers, 16 2800XL Switches, 8 LightSpeed 1010, 4 6509 Chassis. • Maintain Solaris Unix and Linux Servers for Apache, Bind, Sendmail, RAID 1/0, 5 and NFS Storage.• Teaching Assistance for two professors specific to OSI Model and Network Architecture.• The Lab contained additional Cisco Network Equipment and an Ixia 1600 Chassis and 2 SmartBits 2000 Chassis for network performance testing.• Documentation of Labs, Cisco IOS changes and configs, as well as software deployment. • 4 Labs per Quarter, 32 Students per Lab => 128 students total per Quarter.• Produced and published 9 Lab Assignment, each designed to incorporate the theoretical material covered in Lecture with an operational and deployment component. (Real-World vs. Academics).
  • Earthlink
    Call Center Supervisor
    Earthlink Jan 1998 - Dec 1999
    Atlanta, Georgia, Us
    • Management of 7 to 12 Customer Server Reps Level I and Level II during a 8 hours shift in a call center environment. o Provide Scheduling information for repso Customer escalationo Create and enforce procedures and insure call volume and staffing.o Quality Assurance and Training. o Call Center Agent employee reviews and documentation of performance and improvement.• Provided Phone Support for US Robotics Modem Pools and User Support for Windows 3.1, Windows 95, 98, Windows NT, Windows 2000 Beta Releases, MAC OS 8 and 9.• Provided Phone Support for Microsoft Outlook and Express, Outlook Web Access, Eudora (POP3/SMTP and IMAP), Web Page HTML Design, HTML Loading. • Handle customer payments of cash, check and credit card. • Filling, sorting, and organization of Request For Actions, internal paper trail. • Design and maintain the Request For Actions document. • Design and maintain Time Sheet in Excel to minimize user error in addition and simplify Payroll.

Michael Fusco Skills

Voip Cisco Technologies Telecommunications Tcp/ip Mpls Unified Communications Sip Firewalls Wireless Networking Networking Avaya Network Administration Troubleshooting Salesforce.com Windows Server It Operations Vmware Microsoft Office Tigerpaw Team Leadership Microsoft Exchange Dns Video Conferencing H.323 Juniper Switches Call Center Operations Management Cisco Routers Nortel Technical Writing Business Process Improvement Active Directory Dhcp Java Ip Vpn Linux System Administration Cross Functional Team Leadership Leadership Development Virtualization Oracle Sql Perl Script C/c++ Stl Bash Business Design Microsoft Crm Financial Accounting Strategic Leadership Network Programming Always Be Closing

Michael Fusco Education Details

  • California Polytechnic State University-San Luis Obispo
    California Polytechnic State University-San Luis Obispo
    Computer Engineer/Computer Science
  • University Of San Diego, High School
    University Of San Diego, High School
    General Education

Frequently Asked Questions about Michael Fusco

What company does Michael Fusco work for?

Michael Fusco works for Apm Terminals

What is Michael Fusco's role at the current company?

Michael Fusco's current role is Senior Business Analyst for Infrastructure • IT Infrastructure.

What is Michael Fusco's email address?

Michael Fusco's email address is mi****@****bal.com

What is Michael Fusco's direct phone number?

Michael Fusco's direct phone number is +121378*****

What schools did Michael Fusco attend?

Michael Fusco attended California Polytechnic State University-San Luis Obispo, University Of San Diego, High School.

What are some of Michael Fusco's interests?

Michael Fusco has interest in Mathematics, Children, Physics, Economic Empowerment, Politics, Taxes And Paperwork, Brazilian Jiu Jitsu, Science And Technology, But I Like Paper Work, Chemistry.

What skills is Michael Fusco known for?

Michael Fusco has skills like Voip, Cisco Technologies, Telecommunications, Tcp/ip, Mpls, Unified Communications, Sip, Firewalls, Wireless Networking, Networking, Avaya, Network Administration.

Who are Michael Fusco's colleagues?

Michael Fusco's colleagues are Ahmed Naciri, Pep Caro Verdejo, Elizabeth Perez, Rony Molina, Solomon Folasade, Ebrahim Al Salem, Alejandro Macedo Espino.

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