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Territory Account Executive

Dedicated to delivering exceptional Customer Experience, I specialize in providing comprehensive solutions for both simple and complex customer needs. With a focus on in-person relationship building, my role as an Account Executive involves driving the growth of the customer and Dell partnership.In my capacity, I excel in assisting customers with complex transformations, including Digital, IT, Security, and Workforce domains. I leverage Dell's end-to-end solutions to design, adopt, and execute successful changes. A core responsibility is simplifying B2B processes, reducing Total Cost of Ownership (TCO), increasing Return on Investment (ROI), and designing strategies to strengthen partnerships and enhance end-user experiences.My accomplishments include achieving consecutive year-over-year growth in all accounts, leading to a remarkable revenue increase from $10.4M in 2020 to $43.7M in 2021. I have successfully managed a responsible account set revenue of $75M for the period 2021-2023 year-to-date, significantly surpassing the $41M achieved from 2018-2020.My consistent track record extends to goal attainment, achieving 101% in 2H attainment at the mid-point against set quotas. This underscores my commitment to excellence and my ability to exceed performance expectations.

In my capacity as a Services Sales Executive, I excel in guiding customers through strategic changes and delivering services that not only facilitate adoption but also ensure the successful execution of those changes with minimal business impact. I specialize in crafting effective go-to-market strategies for customer deployments and support models, streamlining support processes to minimize downtime, and ensuring seamless productivity for end-users from day one, be it for system refreshes or onboarding new hires.In collaboration with internal and external stakeholders, I am adept at communicating the value proposition that Dell offers, showcasing not just the platforms but also the services necessary to achieve our customers' strategic goals. Over a period of approximately four years in a supporting role, I achieved an outstanding attainment rate of 175%, demonstrating my commitment to delivering exceptional results.My impactful contributions encompass driving $10.4M in Professional Services Revenue and sustaining and growing $125M in Support Services Revenue. As a key member of a winning team, I played a crucial role in securing the largest deal in Dell's history. This groundbreaking deal involved 150,000 endpoints and the comprehensive suite of Dell Professional and Support Services, generating an impressive $20M per month in Dell Hardware and Services Revenue over three years, with a total deal value reaching approximately $1.08 billion.My proven track record illustrates my ability to drive revenue growth, secure significant business deals, and contribute to the success of the Services Sales team. I am enthusiastic about the opportunity to apply my skills and experiences in a Services Sales Executive role, bringing strategic insights and a results-driven approach to further elevate Dell's service offerings.

As the primary steward of customer relations at Dell, my core responsibility revolves around identifying and capitalizing on opportunities to expand the Dell portfolio. I actively engage with customers, conducting site visits to their offices, data centers, and distribution and manufacturing plants.In my capacity as an Account Executive, I specialize in spearheading initiatives such as Data Center Refresh, AV solutions, End Point strategies, and competitive 'take-out' campaigns. A key aspect of my role involves hosting and engaging with high-level decision-makers, including C-Levels and VPs, through events, dinners, and Executive Briefings. I also play a pivotal role in orchestrating tours of Dell Facilities, fostering relationships with executives to secure Executive Sponsors for the account.Over the past 2.5 years, my performance has demonstrated exceptional results, with a blended attainment against quota reaching an impressive 212%. This resulted in generating $67M in revenue against a $32M quota. Noteworthy is my contribution of $21M in combined revenue in the period 2016-2017, a testament to my impact even before assuming full ownership of the account.My approach to account management extends beyond meeting sales targets; it emphasizes cultivating enduring relationships that translate into sustained business success. Eager to bring my expertise to a dynamic Account Executive role, I am poised to contribute to the continued growth and success of Dell.

As a dynamic Product Manager, I spearheaded the successful launch of Dell Professional Services, with a specific focus on introducing and managing the ProDeploy for Enterprise offering within the Enterprise Networking sector. My role encompassed overseeing Remote Services and Enterprise Networking, where I drove the creation of compelling offerings through SRP/OLP methodologies.My responsibilities extended to closely monitoring portfolio performance through SKU-based reporting, facilitating core team meetings, and actively championing initiatives for expanding our network portfolio. I played a pivotal role in portfolio rationalization and expansion, aligning our offerings with market demands and strategic goals.A key aspect of my contributions involved recommending and implementing the default strategy for deployment services. This included developing associated marketing communications (MARCOM) to effectively convey the value proposition of our services to our target audience. In addition, I led efforts to address open items related to the network portfolio, ensuring swift resolutions and alignment with overarching business objectives.Throughout my tenure as the ProDeploy for Enterprise Product Manager, I demonstrated a strategic and results-oriented approach to product management. I am eager to leverage my expertise in a new Product Manager role, where I can continue driving innovation, shaping product strategy, and contributing to the overall success of the organization.

As a dynamic Global Program Lead and Strategist, I have played a central role in shaping and executing strategies for Dell Technologies' Remote Services portfolios. My responsibilities spanned a comprehensive range of functions, showcasing my expertise in program leadership and strategic management: Portfolio Management and Revenue Growth: Identified market gaps and devised compelling offers, resulting in increased revenue and enhanced market penetration. Successfully managed global portfolio alignment, streamlining SKUs for operational efficiency. Capitalized on attach rate opportunities, contributing to significant revenue growth and operational expenditure savings. Global Alignment and Collaboration: Aligned and collaborated with the ABU RS Team, driving insights globally and fostering continuous improvement. Facilitated cross-team collaboration, ensuring synergy to maximize the impact of Remote Services portfolios. Sales Enablement and Marketing: Presented and interfaced with sales teams, contributing to the creation of impactful MARCOM material. Developed and delivered sales training materials, educating teams on new offers and supporting campaigns for existing ones. Key Achievements and Impact: Orchestrated a remarkable revenue growth trajectory: 2010: Achieved $7M in revenue with 6 offers globally. 2012: Elevated revenue to $32M with 25 offers globally. Maintained an impressive delivered margin of 86%, establishing a highly profitable revenue stream for Dell Technologies. Success Adoption and Collaboration: Ensured the successful adoption of services by both sales teams and customers.

Strategic Operations | Team Management | Training & Development | Collaboration | Presentation As Lead of Remote Services Operations, led policy development, managed technician teams, and oversaw projects. Ensured timely service delivery by managing backlogs. Implemented training programs for new/existing team members. Collaborated to develop new service offers on Dell and 3rd-party platforms. Presented to sales and support teams, driving Remote Services awareness and creating new opportunities. Achievements: Streamlined operations for enhanced service delivery. Aligned training with evolving team needs and product landscape. Developed innovative service offers through cross-functional collaboration.