Executive leader within the Bedrock Financials' Services, Annuities, Securities and Insurance Portfolio of companies to align, steward, and foster the companies overall growth within Digital Marketing and Software Solutions.

Our 10+ years of experience in technology, software staffing and development has allowed us to build and deploy software solutions for businesses of all sizes, from Fortune 50 enterprise intranet applications to mobile apps for the smallest startups.We take a strategic and consultative approach to solving business problems and adopt your business objectives as our own.In all of our engagements, we strive to achieve the position of "trusted advisor" and to become an integrated partner with our clients. We LISTEN, strive to understand every aspect of our customer's business, and adopt their business objectives as our own so we can provide top quality, high performing solutionsTechnical Excellence resulting in synergy across business processes: We adopt state-of-the-art project management tools and services and strive to keep up with the technology advances. Our large pool of technology experts includes Microsoft certified professionals, .NET/Java developers, PHP/Flash developers and QA resources with great industry experience.Quality, on-time delivery and 100% customer satisfaction.Our effective software development process ensures high quality of service and successful delivery to our global clients. We establish common development and quality assurance processes with our customers. Under the supervision of our Resource and Delivery Managers, and using best in class tools and effective portfolio / program / project management, our experienced programmers implement & deliver your engagements in time.Contact Future-OPS today, to start your project!

Future-OPS Inc. is an IT professional services firm focused on managing and implementing enterprise large-scale solutions for Fortune 500 companies. Our clients include healthcare, government, pharmaceutical, banking, entertainment insurance, and publishing organizations. At Future-OPS, we help our clients solve complex business issues through our IT consulting, technology, applied research and outsourcing services.

Sr. Global Program / Product Management Consultant (e-Commerce Business Transformation Initiatives, SALESFORCE /ICE ):Managed the Quarterly Releases of SALESFORCE Technology Digital Transformation Product Solutions thereby influencing customers to engage in credit card program shopping experiences for new and existing customers - External Constituencies for e-Commerce Channels for Global Sales within the SALESFORCE/ ICE Integrated platform. Operational Tenants for DSPA Requirements included: ▪ Outlined and streamlined Monthly achievements, call outs, and analytics with a monthly newsletter. ▪ Drove weekly maturity of Release management for the Strategic operational aspects of Seeker, External - Users and e-Commerce Procurement / Fulfillment. ● Global Functional Ticket Prioritization ● Weekly KTLO: Keep The Lights On) ● GEM Systems and Business Weekly Collaborations ▪ Managed Global Off-shore and On-Shore Development teams. ▪ Collaborated with internal business partners to ideate, refine requirements, and define enhancements

Managed the Global Delivery of SALESFORCE Technology Digital Business Transformation Product Solutions thereby influencing consumers to engage in credit card e-shopping experiences for new and existing customers - External Constituencies for e-Commerce Channels for Global Sales within the SALESFORCE/ ICE Integrated platform.

GLOBAL INITIATIVE PURPOSE / GOAL: Managed the Strategic Overlay of future state offerings of a symptomatic e-Commerce path of procuring Software (>1700 Titles) within the Adobe Domain. Mature employee purchasing processes behaviors and reduce Front-Office to Mid-Office to Back Office Integration workflow practices. Consolidation of ACQUIRED and NATIVE software applications and reduce offering of redundancy of software. Automate the ordering, approval, provisioning, and harvesting of software titles. Cross-Utilization of Charge-Back practices with corporate cost centre mechanisms for future-state of the software being utilized. Alignment of Hardware implications, relative to the underlying Business Operations of Software TITLES for ADOBE Employees. Managed GLOBAL Cross-Functional Business Value Implications with FINANCE, PROCUREMENT, VENDOR RELATIONS (VMO: Vendor Relationship Management), (SAM: Software Asset Management), and ENTERPRISE PRODUCTIVITY PLATFORMS, (ZYLO, Workspace One, ARRIBA).

“Intelligent Swarming” - DATA SCIENCE/ BIG DATA Engagement: Managed & Responsible: for leading and introducing a newly formed Global Collaborative Based Operational Solution / Framework, thrust within the Engineering Technology vertical of American Express. The “INTELLIGENT SWARMING” solution yielded: Eliminating “Ticket Bouncing”, “Ticket Escalation” and streamlined an Analytic focus / leverage on the “Value Realization” of external operational Customer Experience success.

Managed & Responsible: for leading a very High-Profile Global domain implementation of the initial Business-to-Technology transformation operational phase of the, AVAYA-POD Centric, Contact Center Management solution, which would yield a future-state PORTFOLIO of consumer-to-transaction efficacy for MASTERCARD. Managed the Program-Level Cross-Vendor (AVAYA, VERINT, MERIDIAN) Global Contact Center Management Solution Topology INFRASTRUCUTURE and recommended a future, robust, ENTERPRISE / GLOBAL ECOSYSTEM. Managed AVAYA (POD) Solution Cross-Vendor Topology Assessment-to Implementation: o 2018/2019 Implementation effort-to-cost, with emphasis on: AVAYA / VERINT WFO Application Suite.o 2018/2019 VERINT Engagement Management Universal AGENT Desktop RELEASE MANAGEMENT METHODOLOGY. o 2018/2019 ENTERPRISE RESOURCE ALIGNMENT METHODOLOGY ADOPTED (AVAYA CALL MANAGEMENT SYSTEM, CONVERGYS IVR (SIP), VERINT WFO CALL RECORDING.

Managed & Responsible: for assessing current state domain implementation of: Operational PORTFOLIO / PROGRAM thrusts, which included: (APPLICATIONS, INFRASTRUCTURE, SECURITY, ERP-SUPPLY CHAIN, ENGINEERING, SERVICES, SUPPLIER VISIBILITY, and DATA CENTER), which would yield the current PORTFOLIO of 47, Large-Scale, Globally-Centric Projects.Managed the present Identification and recommended a future, robust, ENTERPRISE / GLOBAL ECOSYSTEM (INSTANCES), to enable a Company-Wide adoption of a Quarterly Cross-Functional RELEASE & RESOURCE Management Methodology..Engagement S.O.W. Achievements: PER EXECUTIVE INVESTMENT COUNCIL AGREEMENT (IT & BUSINESS)o 2018/2019 yield to minimize / reduce Implementation Effort-to-cost ,with emphasis on: ORACLE R12/ Supply Chain, Manufacturing, Third-Party Vendors, and Internal Constituents.o 2018/2019 QUARTERLY PORTFOLIO QUARTERLY RELEASE MANAGEMENT METHODOLOGY ADOPTED o 2018/2019 QUARTERLY ENTERPRISE RESOURCE ALIGNMENT METHODOLOGY ADOPTED (Business, IT, External Resources (Vendors/ Strategic Partners)

Managed Portfolio Statement Of Work (S.O.W) regarding EXECUTIVE PROPOSAL for: End-Client: IVR / CALL CENTER Capability Analysis & Assessment. The S.O.W. impacted iQOR’s existing clients: AT&T / Assurion, T-MOBILE, and MetroPCSManaged, in an Enterprise Consulting role, to assess current state architecture of very large, Globally distributed IVR/ Contact Center’s (AT&T,T-Mobile, MetroPCS). Each End-Client Center having multiple technical architectures supporting a variety of customers. Identified / recommended more flexible / robust future state architecture enabling client to reduce effort-to-cost with On-boarding new Global customers.Additionally, responsible for managing Technology / Infrastructure solution-to-process benchmarking within iQor, against industry standards in the IVR / Call Center market, with evaluation and recommendation of Best Practices, which yielded operational benefits fostering & optimizing future iQor operations.

Responsible for aligning DTS (Data & Technology Solutions), Business Operations and external vendor (InContact) solutions in managing strategic delivery, from Pilot-to-Value Proposition for the company. Proposal (presented to the CIO & CFO), a conversion plan of the company’s core TELEPHONY (CCT: Call Center Transformation) initiative.This initiative will propel a myriad of strategic growth for Cambia Health Solutions (“Cambia”), which is a not-for- profit organization and the largest affiliation of health care plans in the Inter-Mountain region.

NIKE's WHQ: 10th Maxim...0.10 We are on the Offense. Always.Everybody wants a piece – of the Market, the Consumer, Events, Athletes, and lastly, Technology. My job is to stay aggressive and committed to a game plan of Global Design. I, influence. I, lead. When I react, I, do it thoughtfully and decisively. I selectively, intelligently, prudently, choose & pick spots to invest resources where they have the most impact. I build the right teams to create success. If I, can’t lead it, I, don’t need it. I, embrace the reality of contemporary sports, the leagues and the lifestyle, the teams and the individual. Conceive big ideas and create partnerships that help them to grow. I, act like a part of a smart, strong, courageous and innovative company. I, act like a leader, because I am....The Store Tools team was created in May of 2014 with 4 people. I, am now, a part of 31+ resources, supporting an extensive portfolio of capabilities. In an effort to shed some light to the wide-ranging stakeholders of the NIKE CDT Store Tools team, We’re not finished growing! We’re continually on the offense! So if something sparks an idea, reach out to me, let’s score some goals together…!!

Sr. Program / Technical Consultant overseeing / advising global implementation work streams, while partnering with IT, Business, and External vendors (LogMeIN). The main corporate thrust is to implement, Globally, Hewlett-Packard’s custom SALESFORCE Product: CAREFORCE throughout six global regions, which will provide an online / off-line optimized customer support experience. Provided Program / Technical advisory experience to leverage performance & security improvements in support of a more robust Global customer management integration infrastructure. The future operational, global / enterprise customer management footprint will leverage product – to- customer service content versatility within the CRM tool and a variety of SaaS Infrastructure platforms, to leverage presentation for Hewlett-Packard’s brand products & services.

Strategic resource in evaluating, aligning,and establishing an acquisition proposition regarding a MediCaid healthplan from a company in Tampa, FL.

Program / Product Manager Consultant overseeing / managing multiple work streams, while partnering with IT, Sales and Marketing. The main corporate thrust is to implement a new CMS (Content Management System: (SITECORE) Product, which will provide an online optimized experience for embedded 3rd party integrations (Account Specific Websites), as well as performance & security improvements in support of a more robust infrastructure: AFLAC web enrollment solution (AWES). The future operational enterprise footprint will leverage content versatility within a variety of OS platforms (Windows, Apple, Android), browsers (IE, FireFox, Safari, Chrome) and hardware (blackberry, iphones, smart phones, tablets, desktops) against a myriad of enrollment / exchange scenarios.

Senior Program Manager - Governance consultant accountable for delivering Enterprise Portal Governance & Processes, Portal Portfolio Management, Transformation Portal Program Management, Internal & External portal customer satisfaction, and Enterprise Content Management. Orchestrated and managed portal process Improvements, which impacted directly disparate BRANDS, GROUPS and Technology organizations within VWGoA. Improved the consistency and repeatability of the BRANDS and Organization enterprise content management delivery process, which impacted >80 dealers, numerous external partners and internal corporate business processes.

Senior Technology Program Manager responsible for strategic delivery, migration /installation and conversion of the company’s core 125+ application’s within the Middlware / eCommerce domain’s. The core applications drive mission critical business and operational products and services for the largest Health Care Payer in the US. Implemented and orchestrated the program scope, delivery, ongoing operations, production support, and infrastructure of the program(s) and their directly related ancillary project streams.

Sr. PMO Program Manager in charge of driving, managing and maintaining business continuity / organizational change for Investment Banking constituents by implementing a comprehensive, enterprise wide , authorization and information system that would leverage all investment client-facing and client-servicing systems.

PMO Program Manager in charge of an AUDIT initiative that drove maturity within the Project Engineering Business Unit with emphasis on Process Improvement - Methodology, Organizational and Technology change management.

EPMO Portfolio / Program Manager in charge of driving maturity within multiple Business Unit / Line of Business PMO’s with emphasis on overall Governance regarding strategic Portfolio and Program Management Office capabilities. Consultative action plans resulted in building, maintaining and fostering efficient business change within the PMO’s with emphasis on Process - Methodology, Organizational and Technology needs.

PMO Program Manager in charge of managing a major corporate improvement initiative, which included four large-scale enterprise work streams.The enterprise large-scale initiative addressed the client’s ability in the Automotive Insurance industry to implement a speed-to-market competitive product from a pricing and underwriting segmentation perspective.

Senior Technology Delivery Manager in charge of implementing a large-scale enterprise Health Systems Conversion initiative. The initiative included the Core Trizetto Facets application and the direct ancillary systems of Administration, Call Center, Billing, Business Intelligence, Claims, Finance, Provider, Commissions, and Membership & Enrollment operations for a major national Health Care company. The initiative would enable the corporate organization to realign their competitive position within the HealthCare Insurance industry.

PMO Program Manager in charge of implementing a corporate-wide enterprise predictive modeling and Care Management analytics system for a major national Health Care company.

Sr.Technology Delivery Manager in charge of implementing multiple enterprise strategic initiatives within the CRE / ISG (Consumer Real Estate & Insurance Services Group) Technology division of Bank of America. The main initiative would propel Bank of America to implement a speed-to-market product, which would foster a strategic advantage for the company within the Banking industry.

Program Manager in charge of outlining and implementing various Enterprise strategic initiatives within the McGraw-Hill Education e-Commerce division that directly impacted the corporate infrastructure and the industry position of the Fortune 500 Publisher.

Program Manager in charge of converting and implementing a corporate-wide merger - centric initiative, which focused on integrating enterprise systems for a major Multi-national conglomerate Entertainment / Casino chain. The final state of the enterprise merger initiative would propel the position of the company’s financial footprint within the Entertainment industry.