As the Director of Workforce Innovation and a Strategic Account Manager at Fast Lane US, I am dedicated to shaping a future where individuals and communities thrive through transformative training and strategic partnerships. By collaborating closely with non-profit organizations and workforce centers across the US and Canada, I design custom education and training plans focused on high-demand, high-growth roles within the Information Technology industry.My dual role seamlessly integrates workforce innovation with strategic account management. As a Strategic Account Manager, my primary commitment is to drive initiatives that empower organizations through tailored training solutions in Cloud Computing, Cybersecurity, Digital Transformation, and more. I am passionate about ensuring teams are well-equipped for success in today's ever-evolving tech landscape.

Partnering with the Department of Veteran Affairs, local military bases, Workforce Centers and other non-profit organizations, I design professional education & training plans geared toward entering high-demand, high-growth occupations within the Information Technology industry.My responsibilities include:~Counseling and comprehensive career assessment planning~Identifying (through market research & local Labor Market Index) sustainable high demand career opportunities which individuals can transition into~Conducting resume review & occupational assessments to identify skills gaps in order to make desired transition~Coaching & guidance to clients on how to attain needed skills for career enhancement/placement~Motivating client throughout their transition, helping each candidate achieve their short- and long-term career goals~Full Scale Placement Services including Resume Writing, LinkedIn Profile Optimization, Interviewing prep, and connections to Client Companies & Recruiter Partners.

Partnering with the Department of Veteran Affairs, local military bases, Workforce Centers and other non-profit organizations, I design professional education & training plans geared toward entering high-demand, high-growth occupations within the Information Technology, Project Management and Medical industries. New Horizons offers an extensive selection of vendor-authorized training and certifications for top technology providers such as Microsoft, Cisco, CompTIA and VMware. Furthermore, we are the world’s largest training provider for Microsoft, Cisco and CompTIA, with over 300 locations in 70 different countries. Being an authorized partner ensures that our students have the highest quality training materials and train on the latest products and technologies available. And New Horizons offers the largest Guaranteed-to-Run course schedule in the world. My responsibilities include:~Counseling and comprehensive career assessment planning~Identifying (through market research & local Labor Market Index) sustainable high demand career opportunities which individuals can transition into~Conducting resume review & occupational assessments to identify skills gaps in order to make desired transition~Coaching & guidance to clients on how to attain needed skills for career enhancement/placement ~Motivating client throughout their transition, helping each candidate achieve their short and long term career goals~Full Scale Placement Services including Resume Writing, LinkedIn Profile Optimization, Interviewing prep, and connections to Client Companies & Recruiter Partners.

Through personalized consulting services, Operation Mission Insight will assist organizations to develop and implement support programs tailored to meet the needs of their military clientele.Our missionTo Educate, Empower, and Encourage the understanding of military culture! Our VisionOur Military Families are living within communities that Embrace their strengths and seek to understand their challenges!

Building collaborative relationships with a diverse customer population through active listening, noting reactions, asking discovery questions and understanding motivations Generate new student prospect referrals from customer base and communityProvide one-on-one presentations and conduct interviewsMaking extensive outbound phone calls, using phone outlines to set appointmentsConduct one-on-one training for new admissions representativesProvide instant coaching when needed for improvementAssist with interviewing new admissions staffMentoring new employees, providing leadership and guidanceHandling telephone inquiries (both inbound and outbound), referrals and walk-ins Set up personal interviews to gather the information necessary to guide the student to the program of choiceMeet assigned goalsGenerate outcomes from personally developed leadsRefer Students to another staff member for administration of entry evaluationDiscuss results with student and make recommendations for acceptance or rejectionCommunicate with Financial Aid Coordinators so the Student is processed in a timely mannerConduct Student registrationsMaintain consistent level of follow-up to ensure startSubmit appropriate weekly reports in a timely manner to Regional Director of Admissions and EVP of AdmissionsCommunicating multiple times daily with the Regional Director of AdmissionsDeveloping Admissions Representative skills through initial and ongoing trainingAssist with Employment and RetentionIncreased student population from 50 students to 90+ studentsIncreased monthly starts through activity

Successfully assisted the DOA in building, and leading, the admissions department in a startup schoolTrained admissions representatives from multiple locationsIncreased enrollment from 100 students to 1200Conduct telephone interviews to screen potential student applicants and set up school visits with each applicantConduct personal interviews to qualify candidates, present features and benefits of the program offerings and prepare the student to start in the next available classMentored and coached staff to reach professional goals and promotionsProficient in Microsoft Office, Publisher, Outlook and CampusVue 2000, Talisma, (CRM)