Fuzel Hafiz

Fuzel Hafiz Email and Phone Number

Xoogler | Senior Product Operations Manager | Lead Technical Account Manager | Customer Experience SME @ CrowdDoing
san francisco, california, united states
Fuzel Hafiz's Location
Pleasant Hill, California, United States, United States
Fuzel Hafiz's Contact Details
About Fuzel Hafiz

I'm an experienced Solution Engineer and Project Manager skilled in operations, engineering, business development, and customer success across multiple technical domains. I quickly adapt to new technologies and build strong relationships with people at all levels. My interpersonal skills and business acumen help me deliver results, even without direct authority.

Fuzel Hafiz's Current Company Details
CrowdDoing

Crowddoing

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Xoogler | Senior Product Operations Manager | Lead Technical Account Manager | Customer Experience SME
san francisco, california, united states
Website:
crowddoing.world
Employees:
96
Fuzel Hafiz Work Experience Details
  • Crowddoing
    Chief Technical Operations Officer
    Crowddoing Jan 2024 - Present
    San Francisco Bay Area
    * Support and Ops lead for global nonprofit that is focused on addressing the UN Sustainable Development Goals through leadership, collaboration, and service learning to support social innovation and enterprise for systemic change.* Creating HRIS, Volunteer Management System, technical support team* Managing AI integrations and developing tools/processes for CD initiatives.
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  • Google
    Senior Product Operations Manager
    Google Nov 2021 - Jan 2023
    San Francisco Bay Area
    * Managed a global team to set up 0-1 product support, migrations, launches, product feedback and Voice of the Customer projects on an ongoing basis for emerging Google Search Ads products such as Things to Do (~$80MM ARR).* Collaborated with senior Product, Engineering, GTM and Sales leadership to determine product strategy, provide product feedback, and collaborate on product launches.* Project Lead for multiple cross-org projects, including support systems and migrations, team training, and culture programs.
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  • Google
    Senior Technical Solutions Manager
    Google Mar 2019 - Nov 2021
    Mountain View, Ca
    * Technical Lead SME in Programmatic, Display, Mobile, Video ads, and Google AdManager360 product, leading to a 30% average increase in team performance metrics.* Lead Project & Program Manager for cross-org and customer facing initiatives for an 80+ person global team.* Lead TSM for ongoing white glove support for channel partners such as Adthrive (~$400M ARR)
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  • Intellipro Group Inc
    Technical Solutions Consultant
    Intellipro Group Inc Feb 2018 - Mar 2019
    Mountain View, Ca
    * Maintained support metrics that exceeded targets and led the team by example in a TVC role in a global support team for Google’s AdManager360 internet advertising platform.* Contributed to serviceability, process, documentation, and training for a global support team.* Successfully converted from TVC to FTE Googler in 2019.
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  • Boingo Wireless
    Lead Technical Account Manager (Nalatam Region)
    Boingo Wireless Oct 2014 - Jan 2017
    United States
    * Grew aggregated roaming network footprint and (~$200k/mo) revenue by ~30% YoY.* Created engineering processes for integrating new partner networks and network certification plans for carrier data offload partners.* Presented QBRs and consulted frequently with C-level management about ongoing partner initiatives/projects.
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  • Boingo Wireless
    Senior Aggregated Network Engineer (Nalatam And Emea Regions)
    Boingo Wireless Sep 2008 - Oct 2014
    Greater Los Angeles Area
    * Raised wifi smart client success rates by 15% in EMEA and NALATAM regions while exceeding OKRs by 500%.* Managed 3rd party global QA testing teams with a $50k/year budget.* Owned Sprint Carrier Data Offload project, leading to an initial deal of $25 million/3 years and subsequent Passpoint CDO agreements worth multi-million dollars in recurring revenue for Boingo.
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Fuzel Hafiz Skills

Telecommunications Integration Troubleshooting Networking Network Engineering Tcp/ip Wireless Radius Vendor Management Mobile Devices Quality Assurance Customer Service Testing Project Management Wisprxml/smartclients Wireless Networking Wireless Technologies Microsoft Office Wireless Access Controller And Access Points Routing Javascript Cloud Computing Management Internet Protocol Suite Network Routing Remote Network Management Network Operations Center Account Management Carrier Offload Via Passpoint Unix Windows X Mac Os Mobile Device Networking Http Https Ethernet Java Scripting Lucent Process Development And Documentation Cross Department Collaboration Remote Project Management Wireless Network Integration Quality Assurance/field Testing Project Lead Hotspot 2.0 Technical Account Management Solution Engineering Network Operations Centers Management Technical Project Management/coordination

Frequently Asked Questions about Fuzel Hafiz

What company does Fuzel Hafiz work for?

Fuzel Hafiz works for Crowddoing

What is Fuzel Hafiz's role at the current company?

Fuzel Hafiz's current role is Xoogler | Senior Product Operations Manager | Lead Technical Account Manager | Customer Experience SME.

What is Fuzel Hafiz's email address?

Fuzel Hafiz's email address is ha****@****inc.com

What is Fuzel Hafiz's direct phone number?

Fuzel Hafiz's direct phone number is +181832*****

What skills is Fuzel Hafiz known for?

Fuzel Hafiz has skills like Telecommunications, Integration, Troubleshooting, Networking, Network Engineering, Tcp/ip, Wireless, Radius, Vendor Management, Mobile Devices, Quality Assurance, Customer Service.

Who are Fuzel Hafiz's colleagues?

Fuzel Hafiz's colleagues are Dhanu Kharade, Johnson Mba, Divyani _, Swapna Palavesa Kannan, Willy Niyitanga, Maleeha Arif, Dev Shah.

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