Faezeh Akbari Email & Phone Number

London, England, United Kingdom

Tehran, Tehran Province, Iran

• Scheduling and facilitating ideation workshops and managing heuristic evaluation sessions to define research requirements and plan actionable recommendations for UX lab projects. Achievement: Discovered immediate research needs, leading to 185+ bug fixes and 70% improvements in projects.• Mentoring Junior researchers step by step to finding out the research question, designing surveys, recruiting users, collecting data, and finally delivering impactful research outcomes with effective presentation of research findings to diverse audiences. Achievement: acquiring three new orders for lab-based behavioral research projects• Teaching how to use hit maps and eye tracking devices to extract the unconscious behaviors of users, write understandable reports for shareholders, PMs, and developers, and improve the product's performance. Achievement: 21 UXR portfolio were created, and 8 students immediately entered the job market.

Tehran Province, Iran

• Designed user observation studies to provide vulnerable clients with a product that cared for their specific requirements and preferences. Achievement: Determined the pain points of users, which drove the creation of a new feature to increase the online customer base by 25%.• Administrated 100+ moderate and remote usability tests on new features and products to identify areas of improvement for the UI team in 12 months. Achievement: Decreased time on task by 65% for key scenarios across rehabilitation feedback Services • collected data on customer emotions by documenting their biometric reactions during VR rehabilitation to review and analyze a product's performance. Achievement: Integrated research findings into a simple and actionable report that helped to design user-centred VR therapeutic tasks and reduced complaints by 84%.• Developed and conducted surveys to learn about user preferences and experiences. Achievement: Overall usability improved, and customer retention increased by 20%. Also 18% boosted customer life time value and loyalty.

Nobakht

• Created VIP campaign and implement user research framework. Achievements: increased customer acquisitions by 20% and decreased cost per acquisition by 50% and reduced wasted development time by 55%• Analyzed quantitative data from multiple sources, including Google Analytics and DB, to identify opportunities for improvement in functionality. Achievements: Verified strategies to facilitate the site map, leading to a 15% reduction in the time taken to complete the user journey.• Synthesized qualitative research findings to guide decisions around feature prioritization and development. Achievements: Interpreted interviews improve the user experience and lead to a 40% increase in customer retention and a 19% increase in conversion.• Collaborated with cross-functional teams to ensure that UX improvements and insights are incorporated into projects. Achievements: Executed an agile ideation plan, collected and implemented 35% more suggestions from employees than the previous best, resulting in a 1.2 million (IRR) overall cost savings.

Vanak Tehran

specialized math magazine of AL Zahra university math department .

Doctor Of Philosophy - Phd, Cognitive Psychology, A

Master'S Degree, Computer Science, A

knowledge Engineering & decision science

Bachelor'S Degree, Applied Mathematics, B+