• Understand and implement methods for confronting, documenting, following up on, and mediating incidents that affect community well-being • Exhibit strong critical thinking skills by effectively managing routine tasks and addressing unexpected concerns • Implement meaningful engagement with residents by planning and executing hall programs, collaborating with campus partners, and providing support for over 40 residents • Manage emotions appropriately and consistently display positive and professional behavior

• Led onboarding initiatives for all Ambassadors• Addressed and resolved unexpected changes and challenges related to daily tours and office operations• Shadowed tours, provided feedback, and certified the Ambassador Team• Scheduled and managed daily campus tours and welcome center schedules• Assisted with ordering and inventorying promotional materials

• Served as a Tour Host by providing campus tours to prospective students and their families, sharing personal testimonials and experiences, and following up with students via postcards after their tours• Assisted Admissions in executing visitor events, including New Student Orientation and Career Explorations• Performed various office tasks, such as arranging, copying, organizing paperwork, and assembling materials to enhance the visitor experience

• Deliver safe, consistent, and delicious food in accordance with Chipotle standards• Take ownership of front-of-house facilities and equipment, ensuring the restaurant is set up for success and everything functions properly• Creates an inviting experience for guests both in-restaurant and digitally• Leads shifts of 5-10 employees as the senior leader on duty, managing sales averaging $6,000-$10,000 per shift

• Led the team in preparing and cooking the correct amount of food, effectively monitoring waste • Ensured food safety and quality by completing HACCP logs and conducting food tastings• Took ownership of back-of-house facilities and equipment, ensuring the kitchen was set up for success, and everything functioned properly• Managed inventory and coordinated food orders for the restaurant, achieving daily sales ranging from $6,000 to $10,000• Led shifts of 5-10 employees, ensuring that food was consistently safe and delicious

• Prepared and cooked dishes consistently following established recipes• Maintained a clean and sanitary work area that was compliant with company standards and Rhode Island regulations • Fostered a warm and welcoming experience for guests

• Supervised operations of four dynamic food & beverage venues, encompassing a bar and grill, bar and lounge, licensed Starbucks, and in-room dining• Led and motivated a cohesive team of 10-15 unionized associates, ensuring a safe, top-tier guest experience and fostering a supportive work environment• Strategically oversaw food, labor, and operational expenses, optimizing profitability and achieving daily sales volumes averaging $18,000-$36,000 to drive company success

• Supervised, trained, and scheduled approximately 45 employees across three food and beverage outlets to ensure all restaurant duties were fulfilled• Oversaw an average of 3,000 guests in the restaurant, swiftly resolving conflicts to ensure customer satisfaction• Managed restaurant operations to maintain high productivity and revenue, achieving daily sales of $15,000 to $20,000

• Supervised the training of all team members, ensuring thorough and effective training practices to develop a skilled and efficient team and preparing team members for potential promotion• Identified opportunities for improvement within the restaurant and devised and implemented strategies to enhance operational efficiency• Managed inventory and food orders to maintain optimal stock levels, ensuring the restaurant's success and profitability while adhering to policies and procedures to deliver exceptional guest service

• Safely and efficiently prepared quality products and provided exceptional guest service• Enforced all park policies and procedures to ensure a superior guest experience• Took orders, offered suggestions, upsold menu items, operated Point of Sale (POS) cash registers, processed transactions, and applied discounts