Fernando Sandoval Email & Phone Number

Atlanta, GA, US

Duluth, Georgia, United States

- Repair and maintain Barco projectors, ensuring optimal performance and client satisfaction.- Align and blend projectors, improving visual accuracy and customer experience.- Collaborate on network-based Barco products, enhancing team efficiency and service quality.- Assist with TransformN, OpSpace, and CTRL, expanding technical support capabilities..

Allentown, Pennsylvania, United States

-Read and interpret electronic schematics and architectural blueprints-Takes responsibility to accurately complete job documentation as needed-Field installation of control programs (Crestron) – upload and download capability-Install and setup Control Room software; specializing in Barco-Field service support of control programs (Crestron/etc.) – minor.

United States

* Achieve assigned service KPI’s and targets* Respond & Follow up on service tickets* Maintain Service CRM details* Service Ticket reporting to management highlighting any tickets that require escalation* Assists Pre-sales/sales to ensure total service solution offering* Support/coach technical team of our LVX partners on TFN & OpSpace* Assisting Barco.

Duluth, Georgia

• Responsible for resolving networking and technical issues escalated from field service engineers & customers, interfacing with R&D to isolate and correct application issues, and resolve complex system/application.
• Configuring, installing, and troubleshooting custom Barco Linux/Windows servers & controllers, custom VM packages, Barco proprietary software packages, video streams, encoders, decoders, network switches, firewalls.
• Document and troubleshoot technical problems using input from the end user, integrator, internal support staff, log files, and site visits.
• Replicate project and site issues using internal lab equipment, perform custom programming and scripts as needed.
• Escalate product-related design or application issues to the Product Base, interface with and discuss technical solutions in conjunction with Research and Development.
• Support staff development and training for the Technical Support and Field Service staff.

-Researched, recommended, setup and supported hardware and software for all departments, including desktops, servers, printers and input devices.-Developed solutions by reviewing network policies and infrastructure to evaluate sub-optimal areas.-Ensured that all data was backed up each evening, which alleviated lost information following a malware.

Decatur

-Assisting with maintenance of entire network infrastructure for building. -Troubleshooting computer problems for users and repairing/replacing components if necessary. -Log, file and organize computer towers, printers, and other peripherals. Install and maintain computer systems including hardware, software and ensuring connectivity to intranet. -Provide.