Flabia Paredes Email & Phone Number

United States

• Provide prompt and effective technical support to a diverse clientele, including high-profile companies like Zillow, TurboTax, and DataLot.• Build and maintain strong client relationships by understanding specific IT needs and delivering tailored solutions.• Conduct individualized training sessions to enhance clients' technology comprehension, reducing external support dependencies.• Manage and optimize technology configurations, resulting in improved performance, reliability, and… Show more • Provide prompt and effective technical support to a diverse clientele, including high-profile companies like Zillow, TurboTax, and DataLot.• Build and maintain strong client relationships by understanding specific IT needs and delivering tailored solutions.• Conduct individualized training sessions to enhance clients' technology comprehension, reducing external support dependencies.• Manage and optimize technology configurations, resulting in improved performance, reliability, and cost savings for clients.• Actively contribute to cybersecurity efforts by implementing security measures and practices to safeguard client data.• Utilize issue tracking systems to efficiently resolve problems and provide transparent progress updates, fostering trust and transparency in client collaborations. Show less

Florida, United States

• Provided outstanding customer service by helping customers choose the appropriate internet and TV plans, along with the necessary equipment, all while maintaining strict compliance and ethical sales practices.• Exceeded sales goals and metrics, showcasing exceptional productivity in a fast-paced, performance-driven environment.• Actively engaged in daily knowledge training to maintain up-to-date product expertise, collaborating effectively within a teamwork-oriented environment.•… Show more • Provided outstanding customer service by helping customers choose the appropriate internet and TV plans, along with the necessary equipment, all while maintaining strict compliance and ethical sales practices.• Exceeded sales goals and metrics, showcasing exceptional productivity in a fast-paced, performance-driven environment.• Actively engaged in daily knowledge training to maintain up-to-date product expertise, collaborating effectively within a teamwork-oriented environment.• Enforced the quality of the DISH brand to ensure customer loyalty and encourage referrals, contributing to the expansion of our customer base through positive word-of-mouth recommendations. Show less

Hialeah, Florida, United States

• Led an exceptional team that consistently surpassed sales goals in auto insurance, commercial insurance, and home insurance.• Maintained a valid Property & Casualty License to uphold compliance.• Managed policies and referrals to ensure client satisfaction and growth.• Identified cross-selling opportunities to boost policy sales.• Assisted customers by offering tailored guidance on the coverage they needed, ensuring they were properly protected according to their unique… Show more • Led an exceptional team that consistently surpassed sales goals in auto insurance, commercial insurance, and home insurance.• Maintained a valid Property & Casualty License to uphold compliance.• Managed policies and referrals to ensure client satisfaction and growth.• Identified cross-selling opportunities to boost policy sales.• Assisted customers by offering tailored guidance on the coverage they needed, ensuring they were properly protected according to their unique needs.• Conducted daily educational sessions to stay informed about the changes, underwriting adjustments, and restrictions of our partner insurance carriers.• Cultivated strong industry relationships with key partners.• Successfully fulfilled additional managerial duties. Show less

Hialeah, Florida, United States

• Performed mobile device repairs, certified to work on Apple and Samsung devices. Proficient in resolving a wide range of issues, including cracked screens, water damage, charging ports, buttons, cameras, audio problems, and battery replacement, with over 40 hours of specialized training.

Hialeah, Florida, United States

• Trained and supported new employees to provide excellent service.• Managed staffing, including hiring, schedules, and performance reviews.• Showcased great customer service as an example to the team.• Created and executed plans to increase sales and meet targets.• Ensured seamless day-to-day store operations.

Hialeah, Florida, United States

• Welcomed customers warmly, providing friendly and respectful guidance and assistance during their RadioShack visits.• Demonstrated proficiency in staying updated with the latest products, enabling me to effectively educate customers on their usage.• Employed persuasive sales techniques to promote RadioShack products and offer solutions to customers' specific needs and problems.• Maintained store shelves meticulously, ensuring consistent product availability.• Ensured the store… Show more • Welcomed customers warmly, providing friendly and respectful guidance and assistance during their RadioShack visits.• Demonstrated proficiency in staying updated with the latest products, enabling me to effectively educate customers on their usage.• Employed persuasive sales techniques to promote RadioShack products and offer solutions to customers' specific needs and problems.• Maintained store shelves meticulously, ensuring consistent product availability.• Ensured the store remained clean and adhered to interior design standards, elevating the overall shopping experience for customers. Show less

Associate Of Science - As, Information Technology With A Specialization In Computer Security And Network Engineering, 4.0 Gpa

Technical Diploma, Computer Science