Frank Walsh Email & Phone Number

Post Falls, Idaho, United States

- Coached youth sports; Volunteered at local schools, food banks, soup kitchens; Provided financial, job club and benevolence guidance.

Vandenberg Afb, Ca

- Project Manager on $700M Government Contract; Managed Operations, Maintenance & Sustainment (OM&S) and Planning, Budgeting & Execution through all phases - proven record of success leading throughout all stages of diverse IT and Space projects.- Developed Performance Work Statement (PWS) guidelines, Service Level Agreements (SLA) and Memorandums of Understanding (MOU) – coordinated contract strategies with Contracting Officer’s Representative (COR) throughout project lifecycle.- Maintained integrity of Space Defense Operations Center (SPADOC) system-of-systems that includes IBM, MVS/ESA mainframe, Network Node Manager, Cisco, HP, Microsoft, Linux, Solaris, Silicon Graphics software, hardware, utilities and platforms.- Coordinated system, migrations, Automated Service Interruptions, and Hardware / Software upgrades with Customers and Stakeholders. Established benchmarks and timelines – minimized Scope Creep for IT, Space and OM&S projects.- Provided technical direction to 29 analysts, operators, trainers and hardware engineers spanning multiple locations/states. Ensured accuracy of training plans and material, lesson plans, Standard Operating Procedures and task checklists – over 5K tasks and items.- Identified, analyzed, diagnosed and resolved system, network, hardware & software anomalies to include real-time analysis, performance monitoring and incident reporting. Conducted research and analysis –oversees Incident / Deficiency Report process.- Subject Matter Expert - Administered, maintained and implemented architectural changes to over $12M SPADOC IBM Mainframe Suite in support of Combined Space Operations Center maneuvers.- Performed technical planning and participated in systems development and integration milestones to include Quality Points, Contractor Testing and risk and cost assessments.

Ramstein Ab, Germany

- Planned, organized and directed multiple facets and staff of medium sized organization consisting of three sections and 57 personnel, maintaining nine deployable tactical network systems, 42 servers and 12 Cisco devices worth $14.7M. - Delivered C2, secure & non-secure data and voice services and network operations support consisting of Microsoft Servers and Clients, CISCO infrastructure and JWICS system support to deployed commanders and over 3K deployed users. - Managed $460K OM&S budget and identified telecommunications, equipment & training requirements. Executed purchases & acquisitions affecting 54K personnel at multiple locations throughout US Air Forces in Europe 20 million square mile rea of responsibility.- Delivered IT virtual training modules to 32 external students via Video Teleconferencing, Community of Practice and AF E-Learning sites. Utilized Training Business Area and Technical Training Management System to ensure individuals met standards and conveyed necessary training principles through computer and web based training principles.- Established downrange Information Assurance program developing network security and system administration tactical procedures and guidelines for future missions. Reduced account creation time from 72hrs to 1hr.

Ramstein Ab, Germany

- Executed operation and maintenance of Air Force Network Operations Enterprise Service Desk, supervising 42 technicians. - Provided IT support to seven MAJCOMs, 850K users at 227 locations globally - resolved 200K incidents world-wide on $21B AFNET.- Managed organizations Training and Evaluation program. Established Enterprise Service Desk master training plan; identified shortfalls, developed training aids, conducted training sessions and directed operational training tasks for seven crew positions.- Facilitated tactical training plan; merged 4K tasks from three IT career fields. Prepared guidelines, developed course content and training criteria ensuring 71 professionals met AF standards. Oversaw DOD 8570 directive confirming 100% compliance. - Directed policy and implementation as Quality Assurance Evaluator - assured 61 technicians adhered to USAF standards. - Led organizations compliance initiative by reviewing 39 programs, 57 checklist items, identified and corrected 212 critical compliance deviancies. Surpassed the standards set by Air Force Space Command – established benchmark for ESDs and future inspections.- Directed $600K Enterprise Service Desk automated call distribution server installation, integrating four Enterprise service centers into one. Achieved standardization for 550 IT technicians throughout US Air Force Enterprise domain.- Established Standard Operating Procedures with four geographically separated Service Centers in 3 States / 2 Countries.

Vandenberg Afb, California

- Provided Communications support for Joint Force Command General and Executive officers. Planned, Designed and Developed secure IT data and voice solutions and telecommunications functionality at business, in-residence and out-of-state locations. Services included: LAN/WAN, Virtual Private Network, Secure Telecommunications and Cellular services. - Led 42 personnel - managed $12.3M Secure Internet Protocol Router Network providing customer service/support to 4K users. - Wing Career Field Functional Manager - managed resources; balanced manpower requirements for 6 organizations and 3 career fields. - Developed Service Level Agreement between 30 Space Wing and 14 Air Force establishing demarcation point and areas of responsibility throughout Vandenberg AFB domain. Managed secure network infrastructure devices to JSPOC.- Provided local support for DISA node – routers, modems, cryptographic devices, circuits and other hardware.- Exercise and Evaluation IT Team Leader - Engineered 6 tactical network control centers, configured Cisco infrastructure devices and subnetted LAN; documented network schematics utilizing Visio. Worked directly with Cisco vender to discuss multiple networking options. Prepared SLA and MOUs supporting over 500 network users.

Us, United Kingdom, Germany, Italy And Qatar

- Secured and protected $168M Department of Defense network from 200K potential malicious IT Network attacks. - Applied Norton/Symantec and McAfee Anti-virus updates, Time Compliance Network Orders (TCNO), and Notice to Airman Notices (NOTAMs), utilizing Internet Security Systems (ISS) scanner and vulnerability assessment (VA) tools. - Vandenberg AFB POC for processing of CMIs, sanitized systems and servers—sustained base system reliability.- System Administrator for Network Management System/ Information Protection suite, including Sidewinder Firewall, Bluecoat Proxy Server and CISCO switches & routers. Hardened LAN from external exploitation and cyber threats, controlling data entry interfaces.- Monitored Automated Security Incident Measurement module for suspicious activity and malicious hacking attempts. Obstructed adversaries from gaining access to internal network. Isolated network intrusions and recovered compromised systems from attack.- Maintained network security posture during 9/11 attacks, strengthening local procedures ensuring zero threats of cyber-attacks.

Master’S Degree, Organizational Leadership, 4.0

Master's in Organizational Leadership program is focused towards careers in organizational leadership, senior management positions.

Bachelor'S Degree, Computer/Information Technology Administration And Management, 3.69 - Cum Laude