•Spearhead digital transformation initiatives, aligning innovative technology solutions with clients' business objectives, resulting in increased operational efficiency and improved client satisfaction. • Lead and mentor cross-functional Strategic Services and Customer Experience teams, driving revenue growth through strategic service delivery optimization and enhanced customer experiences. • Develop and execute strategic growth roadmaps for key clients, managing portfolios and fostering long-term partnerships while translating business needs into actionable IT deliverables. • Collaborate with stakeholders and partners to identify and implement customized IT solutions, ensuring alignment with client requirements and achieving high levels of client satisfaction. • Proactively manage client relationships, conduct regular on-site assessments, address issues swiftly, and coordinate resources to meet evolving client needs, improving overall account retention. • Introduce and optimize automation processes within the service delivery model, improving efficiency, reducing downtime, and contributing to the development of new product offerings that align with market demands.

As an accomplished vCIO at Proven IT, I drive business growth, cultivate client relationships, and ensure exceptional customer experiences. With expertise in IT solutions, strategic planning, and client engagement, I lead cross-functional teams to deliver innovative, tailored solutions aligned with clients' objectives.Responsibilities:Maintain in-depth knowledge of Proven IT's offerings, effectively communicate value to clients.Develop new client relationships, nurture leads, ensure high satisfaction levels.Lead and influence Strategic Services and Customer Experience teams to maximize revenue and optimize experiences.Act as a liaison between clients and the company, manage portfolios, address specific needs.Conduct on-site visits, assess IT environments, align solutions with clients' needs.Translate expectations into actionable deliverables, collaborate with teams for successful implementation.Collaborate with key stakeholders and clients, define roadmaps, deliver customized IT solutions.Develop and execute partnership growth strategy, onboard clients, manage relationships.Prepare comprehensive assessments, provide roadmaps for clients' IT objectives.Review proposals, ensure alignment with requirements and standards.Act as a liaison between teams, foster collaboration.Assist clients in implementing data-driven insights for effective IT plans.Manage client accounts, develop growth strategies, handle escalations.Address client issues with speed, coordinate resources for resolution.Contribute to service delivery process improvement.Identify and develop new product offerings with partners.Provide mentorship, arrange training, introduce automation.I drive revenue growth, strengthen partnerships, and deliver exceptional experiences. Committed to leveraging strategic expertise, technical acumen, and interpersonal skills for measurable outcomes.

• Delivered comprehensive technical sales support by addressing customer needs and resolving technical objections, resulting in enhanced deal closure rates and strengthened client relationships.• Acted as a liaison between Sales and Operations teams, ensuring the technical feasibility of projects and mitigating potential implementation issues to drive smooth transitions from proposal to execution.• Analyzed and reviewed complex Request for Proposals (RFPs), maintaining a deep understanding of competitor products and market strategies to position NICE solutions as superior and aligned with client requirements.• Effectively demonstrated the value of NICE products and services to clients, using technical expertise to overcome objections and showcase how solutions aligned with customer goals and pain points.• Cultivated strategic relationships with key decision-makers across financial, technical, and subject matter domains within client organizations, fostering trust and influencing purchase decisions.• Contributed to a significant increase in sales conversions by providing expert insights during product demonstrations, aligning technical capabilities with business needs, and delivering tailored solutions to high-profile clients.

• Maintained expert-level knowledge of service offerings, collaborating with cross-functional teams to maximize revenue growth while consistently delivering high levels of customer satisfaction.• Managed a portfolio of high-impact enterprise clients, acting as a trusted liaison to ensure seamless communication between stakeholders and the company, addressing technical needs and delivering tailored solutions.• Developed and executed customized IT roadmaps for enterprise-level clients, aligning technology strategies with business goals to drive operational improvements and long-term success.• Led strategic client meetings, conducting comprehensive IT environment assessments and delivering actionable recommendations to optimize infrastructure and achieve business objectives.• Reviewed and refined project proposals, managing budgets, tasks, and timelines to ensure successful delivery, while contributing to the continuous improvement of service delivery processes.

• Served as a trusted strategic advisor to multiple client C-suites, guiding digital transformation efforts and aligning technology strategies with long-term business objectives.• Managed a diverse book of business, actively participating in ad-hoc and C-level meetings to provide tailored technology insights and strategic planning, enhancing client engagement.• Leveraged a deep understanding of clients' business goals and infrastructure, driving data-driven decisions that resolved technical challenges and supported business growth.• Proactively mitigated risks and provided forward-looking technical and security strategies to client leadership, ensuring the protection of critical assets and operational continuity.• Collaborated on budget forecasting and financial analysis, working closely with both internal and client teams to ensure cost-effective solutions that aligned with business priorities and IT needs.

• Independently designed and implemented tailored technical solutions for assigned clients, aligning business requirements with project needs while ensuring uncompromised quality in technical proposals and execution plans.• Developed and delivered innovative business solutions for installations and migrations, consistently exceeding client expectations for service quality and project specifications, resulting in a 100% client satisfaction rate.• Facilitated clear communication and reporting with key stakeholders, recommending high-impact growth strategies that eliminated bottlenecks and transformed complex challenges into successful outcomes.

• Implemented a people-first management approach, serving as a conduit between clients and technical support teams to enhance customer experience, streamline issue resolution, and align outcomes with company objectives.• Led transformative initiatives to elevate client satisfaction, swiftly resolving IT infrastructure issues, managing client IS projects and upgrades, and driving improved customer retention and service ratings.• Stayed at the forefront of IT industry trends, actively contributing to performance improvement initiatives and ensuring technical strategies and projects were aligned with both client and organizational goals.

• Optimized optometry and ophthalmology-specific templates, streamlining workflows and fostering a culture of innovation and technical excellence in full compliance with service level agreements, improving operational efficiency.• Led IS operations from strategic project planning to technology program evaluation, driving team efforts that enhanced cost savings, process improvements, and overall IT performance.

As an IT leader at NorthShore Health Centers, I streamline operations by implementing cutting-edge technologies that enhance patient visits while supporting our inclusive mission. Our advanced IT infrastructure ensures efficient care delivery for all patients, regardless of age, race, or financial capacity. With a skilled IT team and 7 clinics under my purview, I foster a culture of continuous innovation. My proactive approach to technology empowers NorthShore Health Centers to stay competitive and provide exceptional care. By embracing our mission, I contribute to a healthcare environment that values accessibility and inclusivity for all.

NorthShore Health Centers' mission is to provide a medical home and top-quality healthcare to all, regardless of background or financial status. As a non-profit organization, we offer affordable services in multiple locations, catering to the diverse needs of Porter and Lake Counties. Our flexible approach includes scheduled appointments, walk-ins, and after-hours care through Urgent Care centers. Additionally, we support comprehensive health with dental offices in Portage and Lake Station. Our commitment to accessible healthcare resonates with CIOs, CEOs, and COOs seeking to create a positive impact in the community.

As an IT Support II and LAN Manager at Teledyne Technologies, I offer expert technical support and guidance to customers, ensuring smooth operations. My responsibilities include diagnosing, identifying, and resolving technical issues efficiently. In addition to installing and removing equipment, I leverage my expertise to advise on strategic hardware and software purchases. My experience and skills make me a valuable asset for CIOs, CEOs, and COOs seeking to optimize their technology infrastructure and investments.

As a Desktop Support Representative at Navistar Defense, I expertly managed subcontractors while facilitating staff training programs for deskside support. Upholding SLA/SLO standards, I delivered high-level technical assistance and educated customers on technical issues. My role encompassed diagnosing, troubleshooting, and resolving technical challenges, as well as installing and removing equipment. Additionally, I adeptly prepared spreadsheets to support data-driven decision-making. My comprehensive skill set and experience align with the expectations of CIOs, CEOs, and COOs seeking top-tier technical support and team management.