Managing projects in the Financial customer area for KPN ZakelijkParticipating in Customer CISO Agile team (security related)Last project: Deployed SDWAN network for all 38 European offices outside the Netherlands

Managing a team of about 20 Project Managers dealing with projects mainly for our financial customers in the Netherlands.

Providing overall relationship governance and acts as the client advocate to provide oversight of the services provided by Verizon. Accountable for developing and executing on a service strategy that will 1) provide an outstanding client experience and 2) create a long-term, strategic and mutually beneficial relationship between the client and Verizon. This includes management of client Operations and achievement of associated service levels that deliver contracted business outcomes. Also responsible for Relationship Management, developing and maintaining executive client relationships as well as forging new relationships. Provide value to the client through the delivery of services from Transition to Day 2 Operation. This includes developing risk mitigation strategies that minimize business disruption. Additionally, the SPM will work through complex business & client challenges and collaborate in developing and implementing solutions. Responsible for:* Client Governance* Service Relationship Management* Service Management / Oversight* Service Improvement Initiatives*

Service Delivery Manager for customer ABN AMRO (Managed Networking Services) globally.Responsible for:- Process and Governance of Service Delivery- Maintaining of contractual documents- Reporting- SLA performance- Billing- Audit & Compliance issues-

Customer facing, maintenance services related Project Manager type of role for services (implementation / execution)Dealing with customers in the Nordics and the NetherlandsCustomer SPOC for escalationsSLA reportingContract renewal process / upscope

Hardware / Firmware / Diagnostic software designer for 5ESS switch and Passive Optical Networks within Lucent.