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Frank Veen is listed as Op zoek naar nieuwe uitdagingen op alle vlakken based in Bussum, North Holland, Netherlands. AeroLeads shows a matched LinkedIn profile for Frank Veen.
Frank Veen previously worked as Project Manager KPN CS&T FRS at Kpn and Manager Global Project Management at Verizon Enterprise Solutions.
Seasoned Service Delivery Manager / Project Manager for both ICT and major Telecommunications customers currently looking for a new challenge in the Service Delivery Management area.My passion is to help organizations with setting up and improving IT service processes and keeping all stakeholders happy and satisfied. I can oversee the big picture without loosing an eye for important details by using my analytic, inquisitive and problem solving way of thinking.Colleagues tell me I maintain a certain amount of calm and that I am pleasant to work with.
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Amsterdam Area, Netherlands
Managing projects in the Financial customer area for KPN ZakelijkParticipating in Customer CISO Agile team (security related)Last project: Deployed SDWAN network for all 38 European offices outside the Netherlands
Amsterdam Area, Netherlands
Managing a team of about 20 Project Managers dealing with projects mainly for our financial customers in the Netherlands.
Amsterdam Area, Netherlands
Providing overall relationship governance and acts as the client advocate to provide oversight of the services provided by Verizon. Accountable for developing and executing on a service strategy that will 1) provide an outstanding client experience and 2) create a long-term, strategic and mutually beneficial relationship between the client and Verizon. This includes management of client Operations and achievement of associated service levels that deliver contracted business outcomes. Also responsible for Relationship Management, developing and maintaining executive client relationships as well as forging new relationships. Provide value to the client through the delivery of services from Transition to Day 2 Operation. This includes developing risk mitigation strategies that minimize business disruption. Additionally, the SPM will work through complex business & client challenges and collaborate in developing and implementing solutions. Responsible for:* Client Governance* Service Relationship Management* Service Management / Oversight* Service Improvement Initiatives*
Amsterdam Area, Netherlands
Service Delivery Manager for customer ABN AMRO (Managed Networking Services) globally.Responsible for:- Process and Governance of Service Delivery- Maintaining of contractual documents- Reporting- SLA performance- Billing- Audit & Compliance issues-
Customer facing, maintenance services related Project Manager type of role for services (implementation / execution)Dealing with customers in the Nordics and the NetherlandsCustomer SPOC for escalationsSLA reportingContract renewal process / upscope
Hardware / Firmware / Diagnostic software designer for 5ESS switch and Passive Optical Networks within Lucent.
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Frank Veen is listed as Op zoek naar nieuwe uitdagingen op alle vlakken.
Frank Veen is based in Bussum, North Holland, Netherlands.
Frank Veen has worked for Kpn, Verizon Enterprise Solutions, Alcatel Lucent, and Lucent Technologies.
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