Franklin Welter, Ma, Aab Email & Phone Number

Toledo, Oh, Us

Toledo, Ohio, United States

Perform field and office work in support of the City's local code enforcement program. Enforce City regulations and ordinances. Receive and respond to complaints and reports from other agencies and departments on alleged violations of City zoning and municipal codes and ordinances. Interview complainant and witnesses, conduct investigations and provide recommendations for resolution. Conduct field investigations, inspect properties for violations. Issue and post warning notices, notices of violation, corrective notices, orders to comply and related documentation for code violations. Schedule and perform all follow-up functions to gain compliance including letters, inspections, calls, meetings, discussions, and negotiations to ensure compliance with appropriate codes and ordinances. Issue notices of violations as necessary. Prepare evidence in support of legal actions taken by the City, appear in court as necessary, and testify at hearings and in court proceedings as required. Maintain accurate documentation and case files on all investigations, inspections, enforcement actions, and other job related activities including accurate and detailed information regarding code enforcement activity to substantiate violations, which includes photos. Ensure that all information is documented.Patrol and conduct field inspections to identify and evaluate problem areas and/or ordinance violations. Determine proper method to resolve violations. Interpret and explain municipal codes and ordinances to members of the general public, business owners, and other interested groups. Operate computers and tablets to enter and process all complaints in Cityworks. Utilizes data bases to retrieve information and research complaints.Check vacant buildings regularly for transient activity, graffiti, and other forms of vandalism; may assist in researching, drafting, and reviewing municipal codes. Participate in the development of forms and processes utilized to address various issues.

Convey a positive image and handle a large volume of customers in a professional, friendly, effective and efficient manner. Responsible for delivering customer service to citizens via multiple communication channels such as: in person, over the telephone, email, text, chat, fax, written correspondence, and radio dispatch. Provide general information, answer questions, and gather facts and pertinent information regarding water emergencies, utility bills and various city services, concerns and complaints.Work in a call center team environment and was required to meet multiple established call center key performance indicators, goals, and objectives. Assist utility customers with establishing/discontinuing of service accounts, exchanges and inspections of meters. Work closely with city employees in order to assist with resolving customer questions and/or concerns, including but not limited to: requests for city services, verifying meter reads, tap information, service line information, bill adjustments, offering payment assistance, and communicating the appeals process and billing rates inside and outside the City of Toledo as needed. Enter information obtained from callers into multiple computer software programs utilized by the City of Toledo and perform support and oversight to ensure effective processing and completion of concerns and/or complaints. Follow up with citizens on utility matters and requests for services.Prepare and maintain organizational records and files. Compile data for reports. Train/mentor new personnel;. Assist in analyzing, interpreting, and explaining information and status updates on request for city services and utility accounts.

111 East 2Nd St. Perrysburg, Ohio

Supervise, mentor, and motivate a team of 2-3 employees, including artists and customer service representatives. Conduct regular team meetings to communicate goals, provide feedback, and promote a positive work environment.Participate in the creation and assembly of wall art, ensuring quality and artistic standards are met.Collaborate with the team to brainstorm and execute creative ideas for client projects.Train new employees in approved methods and techniques, product knowledge, and customer service best practices.Continuously develop the team's skills and knowledge to enhance their performance.Interact with customers in person, over the phone, and through email to understand their art needs and provide exceptional service.Offer expert advice and guidance on art selection, customization, and framing options.Represent the studio at art events, exhibitions, and trade shows to showcase our work and network with potential clients.Handle cash and credit card transactions accurately and efficiently.Manage inventory, track sales, and prepare financial reports for the studio.Oversee the packaging and shipping of artwork to clients worldwide, ensuring safe and timely delivery.Coordinate with shipping carriers and track shipments.

1001 East Wooster St. Bowling Green, Ohio

Provide technical assistance and guidance to students and faculty in using creative software for various projects.Troubleshoot software-related issues and provide solutions to ensure a smooth workflow.Plan and conduct workshops on creative software to enhance the digital media skills of students and faculty.Prepare workshop materials, presentations, and hands-on activities to facilitate learning.Assist guests, including visitors to the department, in person and through various communication channels (telephone, email, online chat).Address inquiries, offer guidance, and provide technical support as needed.Collect, curate, and organize digital media content, including images, videos, and graphics, for use by Bowling Green State University.Input, edit, and create content to maintain an up-to-date and engaging digital presence.Collaborate with faculty and staff to support multimedia projects, research, and academic initiatives.Work closely with other digital media professionals to ensure consistency in content and software usage.Keep up-to-date with the latest software updates and trends in digital media.Assist in software installations, updates, and maintenance within the department.Create and maintain documentation, tutorials, and guides related to creative software for reference by students, faculty, and staff.Ensure documentation is clear, concise, and user-friendly.

1001 East Wooster St. Bowling Green, Ohio

Under the supervision of the Head Archivist, took a leadership role in managing the National Student Affairs Archive, which documents the history of student affairs in higher education.Coordinate with the Head Archivist to develop and implement policies and procedures for the archive.Manage and maintain archival records, manuscripts, photographs, and other materials according to best practices for preservation.Ensure the proper storage, organization, and labeling of materials to prevent damage or deterioration.Donor and Researcher Interaction:Collaborate with donors to acquire new materials for the archives, including negotiating terms, completing paperwork, and arranging for the transfer of materials.Assist researchers, students, and faculty in accessing and utilizing archival materials, providing reference assistance as needed.Digitize archival materials to increase accessibility and ensure long-term preservation.Catalog and index collections using archival software and descriptive standards such as DACS and EAD.Create finding aids and metadata records to facilitate discoverability.Assist in the development and installation of archival exhibits, both physical and virtual, to showcase the collections to the university community and the public.Support outreach efforts, including giving presentations, workshops, or tours to promote the archives.Documentation and Reporting:Maintain accurate and up-to-date documentation related to collections, donors, and research requests.Prepare reports and updates on archive activities for department meetings and stakeholders.

210 E. Alexis Rd. Toledo, Ohio

Oversee and manage the daily operations of Par 2 Fun Center, including mini-golf, go-karts, bumper cars, arcades, and party bookings.Ensure that all attractions and facilities are well-maintained and in safe working condition.Handle any customer concerns or issues promptly and professionally.Provide exceptional customer service by interacting with guests, addressing inquiries, and assisting with bookings and ticket sales.Promote our attractions and upsell packages to enhance the guest experience.Recruit, hire, train, and supervise a team of 5-10 seasonal employees.Conduct regular staff meetings, provide feedback, and ensure that team members adhere to company policies and safety guidelines.Create employee schedules and manage time-off requests.Perform cash deposits and reconcile nightly receipts accurately.Ensure cash registers and POS systems are balanced at the end of each shift.Handle cash handling procedures and maintain a secure cash handling environment.Monitor and manage inventory levels for concessions, game tokens, and party supplies.Place orders for supplies as needed and maintain organized inventory storage.

Master Of Arts - Ma, American History (United States), 3.52

The field of history is a multifaceted discipline that delves into the past to uncover and analyze the human experience and societal.

Bachelor Of Arts - Ba, History, 3.0

The study of history is a critical endeavor that provides invaluable insights into the evolution of societies, cultures, and political.

Associate Of Applied Business - Aab, Management, General And Human Resource Management, 4.0

The study of business management focuses on the planning, organizing, and controlling of resources and processes within an organization.