• Overall responsibility for RUN Support Services for all 100+ Quality Regulatory and Engineering Solutions (QRES) IT systems.o Oversee the 2 QRES Client Services Managers FTEs (each owns 50+ systems).o Oversee the work of the 3rd Party Managed Service Providers (IBM and Cognizant).o Ensures systems (mostly quality critical) are running as efficiently as possible and maintains business continuity 24/7.o Monitor support trends and identify areas to improve overall support.o Ensure system compliance (processes and policy requirements).o Support in the internal and external audits and pre-audits.o Escalation for any major outages (P1 or P2 issues).o Support RCAs (Root Cause Analysis) and CAPAs (Corrective Action Preventative Actions).o Support Tech-Debt reductions.o Support and/or drive Security Vulnerability improvements.o Track/monitor/support system licenses and license requirements.• Overall responsibility for Plan / Build and RUN Support for the MED DEV EPIQ System (and related systems).o EPIQ includes the following quality management functions for Abbott Medical Device (MED DEV) Division (Complaint Handling, CAPA, Audit, Nonconforming Materials, Supplier Quality and Microbiology).o EPIQ is a quality critical application that has more than 3,000 Active Users (4,000+ Mobile).o Manage 12+ members of the EPIQ IT Delivery Team (PMs, BSAs, Architect, Developers, Testers, etc)o Annually team delivers 5-10 medium to large scale IT projects for MED DEV ($250K to $2Million).o Oversee the RUN Support Team (3 members) that ensures business continuity of the system and supports account access via EPIQ Access Control application (EAC).o Provide ongoing coaching and mentoring for the entire team (especially the 4 FTEs).o Work closely with the MED DEV Business Relationship Manager (BRM), BRM Director, and product vendor (EtQ) leadership to define and maintain the EPIQ 3–5-year roadmap.

• Managed the replacement program for CoreDx's mission critical, complaints handling system which is required for regulatory reporting to the FDA and international regulatory agencies.• Implemented numerous complex interfaces with upstream and downstream systems (CMSNext, TIBCO, TODS, ML, Reliability and FDA).• Managed all program resources including the core team (Abbott PMs, BSAs, Architects and Consultants) and several PMs from the sub projects (CMSNext, Val Team, TODS/ML, TIBCO, Data Migration).• Negotiated numerous Statement of Works / POCNs with the various interface vendors.• Worked closely with Team to ensure completion of all project SLC requirements for this system classified as Quality Critical.• Created and maintained the overall project plan / schedule.• Provide ADD / BTS management with weekly status updates including key issues and risks.• Managed the overall program budget (~$4 Million per year).• Tracked key milestones and recommended adjustments to the steering committee to ensure the projects remained on-schedule and on-budget.• Maintained the PMO risks, issues, PCRs, and Weekly Status Reports.

• Managed the replacement program for the Legal / OEC, mission critical, Transparency Reporting System (US Sunshine Act and International equivalents).o Replacement of the Core Transparency Reporting System.o Addition of a Master Data Management System (MDM).o Replaced / Implemented 12 system interfaces including 4 instances of Concur and Symphony.o Expand the system from a US only to a Global reporting tool (Phase 1 - France, Turkey, Belgium, Brazil, South Korea and Indonesia).• Managed all program resources including the core team (Abbott BSAs, Abbott Technical Resources and Polaris Consultants) and the 10 PMs for the system interfaces.• Completed the Phase 0 and made the recommendation to OEC/Legal/BTS management.• Negotiated the Master Service Agreement and Statements of Work with the main system vendor (Polaris).• Negotiated multiple Statement of Works with the various interface vendors.• Worked closely with Team BSAs to complete all project SLC requirements in M-Files for this system classified as Critical. Utilizing the new BTS SLC (BTSQC09.05) to implement this project.• Created and maintained the overall project plan / schedule.• Provided OEC & Legal / BTS management with weekly status updates including key issues and risks.• Managed the overall program budget of $1.5 Million.• Tracked key milestones and recommended adjustments to the steering committee to ensure the projects remained on-schedule and on-budget.• Maintained the PMO risks, issues, PCRs, and Weekly Status Reports.

• Oversaw 15-20 onshore and offshore provider Project Managers (IBM) in the delivery of all Major Enhancements to the Symphony SAP ERP System ($100K-$1.5 Million).• Maintained portfolio of 35-40 active Symphony ERP enhancement projects (Work Authorization Forms).• Worked with Business Relationship Managers, Architects, Business Topic Leads, PMs and developers to ensure successful deployments (on time and on budget).• Coordinated all releases with managers from Software Quality Assurance (SQA) & Release Management.• Ensured that all major stakeholders receive regular status updates (weekly, monthly and impromptu) and maintain project metrics for IT senior management.• Provided weekly status presentations to BSS senior leadership and PMO (project & financial health).• Activity managed and mitigated all project risks and issues and escalate when necessary.• Ensured that successful Knowledge Transfer (KT) to the Run organization is completed for each project.

• Manage all data migration / conversion activities for the multiyear, multiphase $313M Symphony SAP Program (SAP ECC 6.0). Oversee the migration / conversion of data from numerous legacy systems for all of the major Symphony deployments. Received Spot Award from Divisional VP and 2 Gold Awards in 2012.• Manage program resources and expertise (Back Office Associates Consultants, Project Managers, BSAs, and Data Coordinators) as required to complete Data Team deliverables.• Oversee the creation and approval of all required SLC Quality documentation for the Back Office Associates validated data migration tool (ABTBOA – “Cransoft”). A Packet Tracker packet is required for every Symphony deployment that includes data migration.• Manage decisions, risks, issues and action items using the Symphony program tools designed by the PMO.• Review weekly status reports from Data Migration, Archive, and Workflow (cApps) Project Managers. Present overall Data Team status updates to Program Management.• Ensure that the delivery of the project is to the appropriate level of quality and on time in accordance with BOA statement of work.• Manage the more than $4 Million Back Office Associates (BOA Consultants and Migration Tool) yearly budget including weekly time sheets, monthly invoices, and tracking of the 5 associated Purchase Orders.• Follow project management best practices throughout the project using the templates provide by the Symphony Program.• Conduct or participate in lessons-learned session(s) and delivery of lessons-learned documents. This should occur through the project lifecycle.• Schedule and oversee Verification Load (VL) conversion meetings.• Lead responsibility for identification, communication and tracking of all BOA conversion action items.• Manage hand-offs to operations and establish contact points for ongoing support.

• Manage all data migration / conversion activities for the multiyear, multiphase $313M Symphony SAP Project (SAP ECC 6.0). Oversee the migration / conversion of data from numerous legacy systems for all of the major Symphony deployments. Received Spot Award from Divisional VP in June 2012.• Manage project resources and expertise (Back Office Associates Consultants, Project Managers, BSAs, and Data Coordinators) as required to complete Data Team Deliverables. • Oversee the creation and approval of all required SLC Quality documentation for the Back Office Associates validated data migration tool (ABTBOA – “Cransoft”). A Packet Tracker packet is required for every Symphony deployment that includes data migration.• Manage decisions, risks, issues and action items using the Symphony program tools designed by the PMO.• Create weekly status report for overall Data Team including input from the Archive Project Manager and the Workflow (cApps) Project Manager. Present conversion status updates to program management. • Ensure that the delivery of the project is to the appropriate level of quality and on time in accordance with BOA statement of work.• Manage the more than $4 Million Back Office Associates (BOA Consultants and Migration Tool) yearly budget including weekly time sheets, monthly invoices, and tracking of the 5 associated Purchase Orders.• Follow project management best practices throughout the project using the templates provide by the Symphony Program.• Conduct or participate in lessons-learned session(s) and delivery of lessons-learned documents. This should occur through the project lifecycle.• Schedule and facilitate Verification Load (VL) conversion meetings.• Lead responsibility for identification, communication and tracking of all BOA conversion action items.• Manage hand-offs to operations and establish contact points for ongoing support.

• Managed medium to large-scale ($500K - $5 Million) IT and Manufacturing projects (i.e., HUMIRA POMSnet Manufacturing Execution Systems (MES) and JDA Supply Chain Management).• Managed 2011 HUMIRA Manufacturing Execution System (ABL Plant in Puerto Rico) Migration Project ($3 Million & 30+ team members), Supply Chain GIR3 ($355K & 10+ members), and Supply Chain Calendar Lag ($266K & 10+ members). Received Gold Award in 2011 for HUMIRA Migration.• Managed medium to large project teams (10-40 members) of BSAs, DBAs, Developers, Testers, etc. • Actively managed the project budget (capital/expense), resources, risks, issues, and change requests.• Worked with BSAs to gather user requirements from clients.• Worked with project leads to create time and resource estimates and create SOWs for the clients.• Created and maintain comprehensive schedules and resource plans in MS Project Server 2010.• Oversaw the authoring, peer review, and approval of all required SLC Quality documentation (Validated and Non-Validated systems) in QDMS VMS and/or GPO Packet Tracker.• Administered the project SharePoint sites including risks, issues, action items, change requests, etc.• Facilitated weekly team meetings and client meetings to discuss status updates, risks, and issues.• Tracked key milestones and recommend adjustments to the steering committees to ensure projects remain on-schedule and on-budget.• Provided department management and PMO with regular status reports regarding active projects.

* Manage medium to large-scale ($1-$5Million) IT projects (i.e., Infrastructure, Manufacturing Execution Systems, SAP).* Manage medium to large project teams of BSAs, DBAs, Developers, Testers, Systems Administrators, Contractors, etc (10-40 members).* Gather user requirements from clients and design the most efficient and cost effective solution available.* Work with project teams to create time and resource estimates for each project.* Create the Statement of Work (SOW) for the clients.* Create comprehensive project plans in MS Project Server.* Manage the project resources and finances in MS Project Server.* Maintain the project SharePoint sites.* Actively manage project risks and issues.* Coordinate weekly team meetings to discuss status update, risks, issues, etc.* Coordinate weekly client status meetings.* Track key milestones and recommend adjustments to the steering committee to ensure projects remain on-schedule.* Provide department management and the PMO with regular status reports regarding active projects.* Provide clients with weekly status reports

IT and Project Management Consultant* Utilize vast experience in the IT and biometrics fields to provide project management, systems design, installation, training, and support services for large-scale IT projects, electronic fingerprinting projects, etc.* Provide clients with project management services for the completion of proposals and Request for Proposals (RFP) for any IT project.* Provide sales and marketing consulting services to assist clients identify new business opportunities and provide clients with custom sales presentations and marketing materials to promote their products and services.

* Developed and executed account plans to maximize large direct ID card system sales and card production service bureau opportunities.* Managed the complete sales and support process; prospecting and qualification, presenting technology options, preparing proposals, managing opportunities to close, delivering solution, managing ongoing relationship, developing further opportunities as a result of the successful implementation of the program.* Penetrated accounts in the Law Enforcement, Education, and Heath Care industries to develop Polaroid’s exposure and relationships at the senior executive level.* Coordinated with Polaroid support resources.* Maximized sales and promotion through trade shows, product expositions, and seminars.* Maintained and reported on lead status and account development progress.* Generated new relationships with potential Polaroid ID systems dealers.

* Acted as Sr. Project manager for several large-scale IT projects including the $9 Million Cook County CABS live-scan fingerprint & mug shot project that included a solution for the Cook County Sheriff and more than 120 municipal police agencies throughout Cook County.* Successfully implemented electronic fingerprinting systems (Windows-based workstations with FBI IQS certified fingerprint scanners), mug shot workstations (Personal Oracle, Oracle Forms, and NIST compliant mug shot images), and the Cook County Jail Two Finger Identification (TFI) inmate tracking system (Client/server system with MS SQL Server and Windows-based Client).* Coordinated the interface of the CABS system with the Chicago Police Department (CPD) Oracle Records Management Systems (CHRIS/CLEAR), the CPD Automated Fingerprint Identification System (AFIS), the Illinois State Police (ISP) AFIS, the ISP Oracle Records Management System (CHRI/I-CLEAR), and the FBI AFIS.

* Acted as the senior project manager for the citywide, mission critical live-scan electronic fingerprinting system.* Managed 5 project team members (i.e., assigned tasks, monitored task completion, provided conflict resolution, etc.).* Created and maintained detailed project plans (Microsoft Project).* Created system design documents, including interfaces with the Oracle records management system, Automated Fingerprint ID system, and the Illinois State Police.* Authored Request for Proposals (RFP) for automated fingerprint systems.* Authored grant proposals to obtain funding for new computer projects and upgrades.* Evaluated the proposals of computer vendors bidding for contracts for new computer systems and software upgrade packages.* Organized, designed, and taught eight-hour training course for 550 lock-up personnel.* Coordinated networking, interfaces, wiring, and other technical tasks with the Department’s Data Systems Division.

* Resolved, troubleshot, and monitored problems with automated identification systems (i.e., AFIS, live-scan, remote data terminals).* Authored grant proposals to obtain funding for new computer projects and upgrades.* Evaluated the proposals of computer vendors bidding for contracts for new computer systems and software upgrade packages.* Evaluated labor-intensive processes within the Department and provided to upper management automation recommendations to increase productivity.* Managed the impact of change caused by new automation projects and ensured seamless integrations.* Served as liaison among various Department divisions (i.e., Identification, Data Systems, Patrol Division, and Research and Development) during the design and implementation of new computer projects.* Coordinated networking, interfaces, wiring, and other technical tasks with the Department’s Data Systems Division.* Designed, coordinated, and taught periodic training for all lock-up personnel.