Frank Ooms Email & Phone Number

Doorn, UT, NL

Amsterdam, Provincie Noord-Holland, Nederland

Responsible for supporting departments with their outsourcing initiatives, implementing new regulations concerning outsourcing, improving monitoring of service providers and structuring and standardizing ways of working. Developed VLK's outsourcing management framework. Linking pin to supervisory authorities. Coordinating information security assessments.

Amsterdam

Responsible for 2nd line activities concerning Operational Risk and Information Risk. Primary assignment: enhancing risk awareness within Van Lanschot. Raising effectiveness of team (10 FTE) of experienced risk professionals by strengthening account management, introducing performance management tools and further development of existing ORM tools, e.g..

's-Hertogenbosch

Manager Kreser. Managing savings & loans mid and backoffice department, both business and private banking. 42 FTE. Responsible for merging two departments, unifying processes, work methods and performance management, focus on enhancing quality, efficiency and risk management.

's-Hertogenbosch

Manager Credit Support Team. Managing savings & loans mid and backoffice department for private banking. Assignment for restructuring and developing this department after a troublesome first 1,5 years. Department was formed in 9/2009 by centralizing 7 regional service departments. 36 FTE. Focus on improving management info, processes, organization and.

Managing client and account administration department. 50 FTE. Stabilizing department after hectic period. Enhancing performance management. Further development of service activities for Private Banking department.

I.a. responsible for adoption and enhancement of CRM strategy, including usage of supporting tooling (Siebel) within Van Lanschot. Focus on Private Banking and Business Banking, ± 800 FTE. I.a. responsible for closure of all but 4 cash counters at the Dutch branches of Van Lanschot.

Project Manager Business Change. Within an large scale ICT program (inv. > € 90 mio) responsible for all change processes at Van Lanschot, above all aimed at achieving a more pro-active sales organization. Member of the program management team. Responsible for realizing the objectives of the underlying business case, also responsible for program.

Manager Project Office merger Van Lanschot en C&E-Bankiers. Responsible for monitoring and coordination of merger plans. Also member of project organization preparing the deployment of an integral banking system. Responsible for writing the business case. Within project organization representing the business.

Manager of Apeldoorn Branch oct.97 - dec 00. Responsible for all private banking activities. 12 FTE’s. Managed my own clientportfolio. Limited number of coroporate clients. Commercially succesfull in expanding this relatively new branch. Strong growth in both securities and financing. Active in local networks. Involved in introduction of Belastingplan 2001.

Master Of Laws (Ll.M.), Corporate And Social-Economic Law

Post Doc, Tax Law/Taxation

Diploma Vwo

Lean & Six Sigma Black Belt For The Service Industry

Achieving Outstanding Performance, Performance Management