Frank Putman Email & Phone Number

New York, New York

New York, New York

Buffalo, Ny/Seattle, Wa/New York, Ny

Maintain and rebuild relationships with guests while instructing them on how to troubleshoot and maintain their Apple products while fixing them. Certified to repair all Apple hardware, including small devices. In a leadership role, responsible for encouraging teams to meet quarterly goals. Developed several tracking tools to promote productivity and help teams improve.

Seattle, Washington/New York, New York

Trained newly hired or promoted computer technicians for the Northern Washington and New York markets. Collaborated in developing training for tech support staff. One of the mentors responsible for a team of 30+ computer and small device technicians.

Buffalo, New York

As theater coordinator, made sure the workshop schedule was accurate. Made sure there was a presenter available to deliver any needed workshop and maintained an engaging and open environment for guests. Delivered five to ten workshops a week with positive reviews. Digital video expert, training a staff of 33 people on the use and sales approach of digital video.

Buffalo, New York

Handled daily customer service including asking probing questions to understand the customer’s needs and problem solving. Successfully answered questions and educated customers on the Apple product line, troubleshooting and offering complete solutions to customer problems. Worked well in fast-paced, high stress environment. Consistently a top performer in sales, regularly meeting or exceeding sales goals and metrics.

Buffalo, New York

• Developed lesson plans and tutorial files for use in workshops• Facilitated 4 workshops on web design techniques• Provided instruction for over 20 participants