François-Xavier Girault

François-Xavier Girault Email and Phone Number

Customer Knowledge Partner on TV services - chez Orange @ Orange
paris, île-de-france, france
François-Xavier Girault's Location
Greater Paris Metropolitan Region, France
About François-Xavier Girault

Strong experience in major services quality, customer satisfaction and experience are leading my activities of :data mining, surveys and kpi building, analysis and improvement leading, as well as reporting to the top management.

François-Xavier Girault's Current Company Details
Orange

Orange

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Customer Knowledge Partner on TV services - chez Orange
paris, île-de-france, france
Website:
orange.com
Employees:
124357
François-Xavier Girault Work Experience Details
  • Orange
    Tv Home National Quality Manager - Orange
    Orange Nov 2009 - Present
    Paris
    2020 oct.: Marketing Studies Manager - Customer Knowledge Partner on TV services2020 : DATA Manager for the new direction : customer listening and service improvement 2016 : TV Home End to End Quality Manager / Responsable Boucle Qualité Nationale TV HomeIn charge of TV quality improvements aiming customer satisfaction and reduced call rates - Analysis and prioritization of improving actions and problem corrections- Management of a cross-functional team within various Orange divisions (engineering, marketing, hotlines, etc.)2012 : VoIP&IOT End to End Quality Manager / Responsable Boucle Qualité Nationale Téléphonie VoIP& Objets Connectés (Homelive)2009 : Mobile&Internet Service Manager / Pilote de Services Mobile et Internet2006 : Voice Messaging Expert / Expert Messagerie Vocale
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  • Groupe Sii
    Ingénieur
    Groupe Sii May 1999 - Nov 2009
    Missions chez :Bouygues Telecom : Qualifications Techniques (Nomade et Entreprise)Bayard Presse : Admin SQL ServeurFONGECIF : Développeur et Admin SQL ServeurEditions du Juris Classeur : Développement GED DocumentumEram : Chef de projet et Admin Oracle
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François-Xavier Girault Skills

Analyses Big Data Ip Big Data Agile Methodologies Telecommunications Mobile Devices Integration Gsm 3g Wireless Lte Umts Voip Embedded Systems Linux Unix Testing Tcp/ip Software Development C Java Iot

François-Xavier Girault Education Details

Frequently Asked Questions about François-Xavier Girault

What company does François-Xavier Girault work for?

François-Xavier Girault works for Orange

What is François-Xavier Girault's role at the current company?

François-Xavier Girault's current role is Customer Knowledge Partner on TV services - chez Orange.

What schools did François-Xavier Girault attend?

François-Xavier Girault attended Université Panthéon Sorbonne (Paris I), University Of Bristol, Efrei - Ecole Française D'electronique Et D'informatique.

What skills is François-Xavier Girault known for?

François-Xavier Girault has skills like Analyses Big Data, Ip, Big Data, Agile Methodologies, Telecommunications, Mobile Devices, Integration, Gsm, 3g, Wireless, Lte, Umts.

Who are François-Xavier Girault's colleagues?

François-Xavier Girault's colleagues are Natalia Roibu, Bada Gueye, Thamer Gasmi, Aymeric Poirier, Gloria Vila, Marie-Carole Lejeune, Charlène Gillot.

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