Reeti S. Email & Phone Number

Noida, Uttar Pradesh, India

Moscow, Moscow City, Russia

Key Accounts Management : Served as the lead point of contact for all customer account management matters. ➢ Client Onboarding: Acquiring a thorough understanding of key customer needs and requirements developing trust relationship and ensure the correct products and Services (mentioned in contract) rendered to the Traders & Affiliate Partners Assist with challenging client requests or issue escalations as needed. ➢ Build and maintain strong, long-lasting client relationships. ➢ Derived insights to Competitor Sales activities and effectively counter the efforts.➢ Initiated a series of marketing campaigns including email, digital, outdoor and social media analysis, Crafted concept and content for journal ads, direct mail campaigns and blogs➢ Ticketing Application: Hands on Jira tool➢ Action Plan: Prepare and execute action plans➢ Training and Development: To follow the modules and services, come across to the clients about efficiently use of CRM/MT4/5/WM tools.➢ Testing/UAT on Live CRM: Thoroughly test each modules functionality before pushed live CRM, Ensure the match of contract based requirements with appropriate Product portfolio.