Francisco Vallejo Email & Phone Number

Virginia, United States

Arlington, Virginia, United States

Columbia, Maryland

• Responsible for providing technical support to hospitality industry customers and managing their property systems to ensure it’s working optimally.• Responsible for resolving issues relating to the transmission of electronic reservations coming from third party vendors, including issues of missing messages as well as guests personal and credit card information, reservation data, and XML errors.• Manage and monitor incoming cases via telephone or email to ensure that customers receive a solution for their issues as well as provide timely and regular updates to customers through our CRM tool.• Read various forms of request and response messages used by third party vendors such as GDS and Soap XML to identify problems.• Triage incidents relating to customer data, entitlement, and contracts while collaborating with internal dedicated teams to make sure that a solution is reached for our customers’ issues.

Rockville, Md

• Provide 24x7 technical support to customers/merchants for POS systems and credit card terminals via phone, web, and email. Support involves call handling, problem and incident management, hardware/software installation and setup for new clients.• Respond to client requests for equipment troubleshooting, service calls, and replacement both in person and over the phone.• Provide adjustments and reprogramming to equipment and arrange for other servicing needs with clients.• Develop and provide user training for basic hardware and software use.• Maintain open communication and positive working relationship with staff/clientele.