Fiona Yeung Email & Phone Number

• Assisted Regional Health Authorities by assessing Cases and Contacts over the phone during their isolation. • Forwarded Clients to appropriate resources and answered questions regarding Provincial Guidelines related to COVID-19.• Followed documentation procedure and inserted data to Case and Contact Tracing software and authored Travel and Back to Work Letters for Clients.• Mentored new hires on workflow and created detailed steps for peers to follow and reduce potential errors

Burnaby, British Columbia, Canada

• Contributes to meeting over 100% of target sales per day by providing excellent and efficient customer service.• Experienced in ensuring proper management and organization of a large inventory of product.• Communicated on walkies between 30+ staff members each shift to efficiently find products and recommendations for customers as well as help facilitate safety and anti theft protocols.• Handled markdowns and limited offers on over 800 products in store every week with a methodological and timely method.

• Provided customer service in designated food stalls, managed individual snack carts, and consistently brought in top sales. • Provided mentorship for new employees.• Balanced cash at the end of every shift with a 98% balancing average.

Front End Developer

Full Stack Developer Work Study

Certificate, Chinese Language And Literature

Bachelor Of Arts - Ba, Political Science And Government

Associate Of Arts - Aa, Art/Art Studies, General